88 CHAPTER 6: TROUBLESHOOTING
adapter part number shown on the OfficeConnect power adapter you
are using.
Alternatively, quote the part number for your region:
Tabl e 3 Power Adapter Part Numbers
Alert LED The Alert LED will flash when the Gateway unit is first powered up while
the system software checks the hardware for proper operation. Once the
Gateway has started normal operation, the Alert LED will go out.
■If the Alert LED does not go out following start up, but illuminates
continuously, this indicates that the software has detected a possible
fault with the hardware. Remove power from the Gateway, wait 10
seconds and then re-apply power. If the Alert LED comes on
continuously again, then a fault has been detected. Locate the copy of
the Gateway software on the accompanying CD-ROM or 3Com web
site (http://www.3com.com) and upload it to the Gateway to see if
this clears the fault (refer to “Recovering from Corrupted Software”
below). If this does not fix the problem, contact your supplier for
further advice.
■During normal operation, you may notice the Alert LED lighting briefly
from time to time. This indicates that the Gateway has detected a
hacker attack from the Internet and has prevented it from harming
your network. You need take no specific action on this, unless you
decide that these attacks are happening frequently in which case you
may wish to discuss this with your ISP. The Gateway logs such attacks,
and this information is available through the Status and Logs screens.
Part Number Regi on
3C16740A US and Canada
3C16741A UK
3C16742A Europe and Middle East
3C16743A Japan
3C16744A Australasia (except Japan and Korea)
3C16745A South Africa
3C16747A Korea
3C16748A Argentina