84CHAPTER 6: TROUBLESHOOTING

Connections tab and click on the LAN Settings button at the bottom.

Make sure that the Proxy Server option is unchecked.

If you cannot browse to the Gateway, use the winipcfg utility in

 

Windows 95/98/ME to verify that your computer has received the

 

correct address information from the Gateway. From the Start menu,

 

choose Run and then enter winipcfg. Check that the computer has

 

an IP address of the form 192.168.1.xxx (where xxx is in the range

 

2-254), the subnet mask is 255.255.255.0, and the default Gateway is

 

192.168.1.1 (the address of the Gateway). If these are not correct, use

 

the Release and Renew functions to obtain a new IP address from the

 

Gateway. Under Windows 2000, use the ipconfig command-line

 

utility to perform the same functions.

 

If you still cannot browse to the Gateway, then use the Discovery

 

program on the accompanying CD-ROM as described in Appendix A.

 

 

Connecting to the

If you can browse to the Gateway configuration screens but cannot

Internet

access sites on the Internet, check the following:

 

Confirm that the physical connection between the Gateway and the

 

cable/DSL modem is OK, and that the link status LEDs on both

 

Gateway and modem are illuminated.

 

Confirm that the connection between the modem and the cable/DSL

 

interface is OK.

 

Ensure that you have entered the correct information into the

 

Gateway configuration screens as required by your Internet Service

 

Provider. Use the “Internet Settings” screen to verify this.

 

For DSL users, check that the PPPoE or PPTP user name, password and

 

service name are correct, if these are required. Only enter a PPPoE

 

service name if your ISP requires one.

 

For cable users, check whether your ISP requires a fixed MAC

 

(Ethernet) address. If so, use the Clone MAC Address feature in the

 

Gateway to ensure that the correct MAC address is presented, as

 

described on page 60.

 

For cable users, check whether your ISP requires a fixed Host Name. If

 

so, enter the required Host Name in the Internet Settings screen.

 

Ensure that your computers are not configured to use a Web proxy.

 

On Windows computers, this can be found under Control Panel >

 

Internet Options > Connections.

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3Com 3CRWE554G72 manual Connecting to, Internet