NBX Networked Telephony Solutions
System Release
3Com Corporation 350 Campus Drive Marlborough, MA
United States Government Legends
Contents
Modifying or Deleting Personal Groups
Viewing System Groups
Greeting-Only Mailbox Phantom Mailbox Group Mailbox
Call Permissions Class of Service Override Using a Headset
Personalizing Your Telephone
Call Pickup
Using Unique Extensions Using Site Codes
Delayed Ringing 100
100 Additional Applications 102
Index
Page
About this Guide
This Guide
How to Use
Shows where to look for specific information in this guide
Conventions
Documentation
Reference button
VoiceTechCommComments@3com.com
Setting Up Your Password and Voice Mail For the First Time
Describes how to set up your first password
Setting Your NBX NetSet Utility and NBX Messaging Password
NBX NetSet Utility The NBX NetSet utility has two interfaces
One-Touch Speed Dials
Utility
Navigation Icons
Off-Site Notification
Quick Reference
Frequently used features on your telephone
NBX Feature Codes Guide
Guides
Getting Started
Telephone Buttons
Telephone. The features are discussed after the picture
Controls
3Com 3103 Manager’s Telephone
Label area for Access buttons See Printing Labels in Chapter
Messages Directory Call Logs Features Handset
Access Buttons
Programmable
Speed Dial button
Status Lights for
Display Panel
Button indicates the status
3COM 3103 MANAGER’S Telephone
Scroll to User Configuration and press Select
Press Select to choose Set Contrast
3COM 3103 MANAGER’S Telephone
NBX Messaging
Changing Your
Password
Considerations
Personal Greetings
Name
Announcement
Security Tips
NBX Messaging
Listening from Any Internal 3Com Telephone
Messages
Managing Messages
Information About
Replying to a
Message
Your Messages
You can forward most messages, with or without comments
Forwarding a
Optionally, press one of these buttons, or proceed to step
Follow these steps
Creating
Sending a Message
Dial 2 to select Create and Send a Message
NBX Messaging
Groups
Dial 9 for Mailbox Options
Dial 3 for Group Lists
Press 1, 3, or
Select the group to delete Click Remove Click Yes to confirm
Those instructions, press
Mail Messages
Other Ways to
Manage Your Voice
Other Kinds
Example
NBX Messaging
Standard Features
Second Call On a call
Using the 3Com Telephone Display Panel
NBX NetSet System Speed Dials
Dialing a Call
NBX NetSet utility
Incoming Calls
Forwarding
Redialing a Call
Forward to Mail
Scroll to Forward to Mail
Scroll to Call Forward No Answer
To view your current Forward to Mail setting, log in to
To cancel Call Forward No Answer
Call Forward Busy
Call Forward All
To cancel Call Forward Busy
To cancel Call Forward All
Scroll to Call Forward All
Default
To set the call forward override
Click Apply, and then click OK
Override
Log in to NBX NetSet User Information Call Forward Override
Putting a Call
On Hold
Transferring a Call
Standard Features
Conference Call
Establishing a
External parties
On a 3Com Manager’s Telephone Press the Right soft button
That You Called your call is answered by someone else
Scroll to Conference Call Drop
Conference Calls
More About
Hold
Standard Features
Personalizing Your Telephone
Speed Dials
Ringer Tones
Log in to NBX NetSet Ringer Tones
To assign or change a personal speed dial number
Select NBX NetSet Speed Dials Personal
Log in to NBX NetSet Speed Dials One Touch
One-Touch speed dials use Access buttons
One-Touch
Special Case
Log in to NBX NetSet Speed Dials Personal or System-wide
To print labels for your telephone or attendant console
Number/Address field
Check Enabled
If you selected Pager for Method in step
Off-Site Notification
Additional Notes
If you specify EMail for the first attempt
If you specify Pager or VoiceMail for the first attempt
Managing Off-site
Resetting the Off-Site Notification Cycle
Do Not Disturb
Telephone
Scroll to Do Not Disturb
To cancel Do Not Disturb
Press Select
Unauthorized Use
NBX NetSet User Information Feature Settings
Preventing
Your Telephone
Call Permissions
Class of Service
Override
Information Call Permissions
Using a Headset
Using Hands Free Active on Intercom
Personalizing Your Telephone
Getting More from Your Telephone System
Listening to Your Messages in Your E-mail
Scroll to Account Code
Caller ID
Identity telephone number from anyone you call
Clir for All External Calls
Calls ringing on that user’s telephone
Call Pickup
Group you belong to
Scroll to Pickup, Directed
Using One-Touch Pickup
Log in to NBX NetSet User Information Call Pickup
Ext
Groups, Hunt
Automatic Call
Distribution
Groups, and Calling
To log out of an ACD group using the NBX NetSet utility
To log in to an ACD group using the NBX NetSet utility
Log in to NBX NetSet User Information ACD Groups
Page
Scroll to Hunt Group Login Enabled
Sample Hunt Group Configuration
Log in to NBX NetSet Hunt Groups
Click the Logout all button
Supervisory
To access the agent’s extension during these calls
Monitoring
Scroll to Supervisory Monitoring
Getting More from Your Telephone System
Supervisory Monitoring
Call Park
Default Call Park Extension Numbers
System Default Extension Numbers
Give during your announcement
Paging
You can
Internal Paging
Feature Digit dial plan Default codes External Paging
Paging Codes
Simultaneous Paging
Configurable
Viewing Your Operator Permissions
To find out if you have permission to configure operators
Configuring the Operator Destinations
Log on to NetSet User Information Call Permissions
Sending an MWI
Using Message
Waiting Indicator to
Message
Getting More from Your Telephone System
Scroll to MWI to Phone Cancel
Dialing a Call to a Remote Office
Using Unique Extensions to Dial Remote Offices
Using Site Codes to Dial Remote Offices
Example
Scroll to Switching a Call from Tone to Pulse Mode
Additional Applications
NBX Tones
Feature Codes
Using Feature
Codes
Message Waiting Indicator
Feature Feature Code See Caller ID Restriction
Clir Next Call Class of Service Override
To Phone Cancel
Password Change
NBX Feature Codes See Monitor, Whisper, Barge-In
Your new password + #
Volume Up or Down
Feature Codes
3COM 3105
For 3Com 1105 Attendant Console buttons and controls
3Com Attendant Console
Selected
Label Cover
Opening
Attendant Console
Attendant Console until the top of the cover pops off
Attendant
Complement
Software
Keyboard
Attendant Software Buttons and Keyboard Shortcuts
Button Purpose Shortcut
3COM 3105 and 1105 Attendant Consoles
Connecting
Connectors
Underside of the 3Com 3102 Business Telephone
Attaching Adjusting Articulating Support Bracket
Attaching the Support Bracket
Adjusting the Support Bracket
Lock tab
Problems
Cleaning Your
Troubleshooting
Moving Your
Mailbox . Log in to NBX NetSet NBX
Messaging and clear the Greeting Only Mailbox
NBX NetSet User Information Call Forward
Forwarding Incoming Calls in Chapter
Appendix a Telephone Installation and Maintenance
Index
Contrast
127
MWI
129
Index