System Release
NBX Networked Telephony Solutions
United States Government Legends
3Com Corporation 350 Campus Drive Marlborough, MA
Contents
Viewing System Groups
Modifying or Deleting Personal Groups
Greeting-Only Mailbox Phantom Mailbox Group Mailbox
Personalizing Your Telephone
Call Permissions Class of Service Override Using a Headset
Delayed Ringing 100
Using Unique Extensions Using Site Codes
Call Pickup
100 Additional Applications 102
Index
Page
About this Guide
Shows where to look for specific information in this guide
How to Use
This Guide
Conventions
Reference button
Documentation
VoiceTechCommComments@3com.com
Describes how to set up your first password
Setting Up Your Password and Voice Mail For the First Time
Setting Your NBX NetSet Utility and NBX Messaging Password
NBX NetSet Utility The NBX NetSet utility has two interfaces
Navigation Icons
Utility
One-Touch Speed Dials
Off-Site Notification
NBX Feature Codes Guide
Frequently used features on your telephone
Quick Reference
Guides
Getting Started
Telephone. The features are discussed after the picture
Telephone Buttons
Controls
3Com 3103 Manager’s Telephone
Label area for Access buttons See Printing Labels in Chapter
Access Buttons
Messages Directory Call Logs Features Handset
Programmable
Display Panel
Status Lights for
Speed Dial button
Button indicates the status
3COM 3103 MANAGER’S Telephone
Press Select to choose Set Contrast
Scroll to User Configuration and press Select
3COM 3103 MANAGER’S Telephone
NBX Messaging
Password
Changing Your
Considerations
Announcement
Name
Personal Greetings
Security Tips
NBX Messaging
Listening from Any Internal 3Com Telephone
Managing Messages
Messages
Message
Replying to a
Information About
Your Messages
Forwarding a
You can forward most messages, with or without comments
Optionally, press one of these buttons, or proceed to step
Sending a Message
Creating
Follow these steps
Dial 2 to select Create and Send a Message
NBX Messaging
Dial 9 for Mailbox Options
Groups
Press 1, 3, or
Dial 3 for Group Lists
Those instructions, press
Select the group to delete Click Remove Click Yes to confirm
Manage Your Voice
Other Ways to
Mail Messages
Other Kinds
Example
NBX Messaging
Standard Features
Using the 3Com Telephone Display Panel
Second Call On a call
NBX NetSet System Speed Dials
NBX NetSet utility
Dialing a Call
Forwarding
Incoming Calls
Redialing a Call
Scroll to Forward to Mail
Forward to Mail
To cancel Call Forward No Answer
To view your current Forward to Mail setting, log in to
Scroll to Call Forward No Answer
Call Forward Busy
To cancel Call Forward All
To cancel Call Forward Busy
Call Forward All
Scroll to Call Forward All
Default
Override
Click Apply, and then click OK
To set the call forward override
Log in to NBX NetSet User Information Call Forward Override
On Hold
Putting a Call
Transferring a Call
Standard Features
Establishing a
Conference Call
External parties
That You Called your call is answered by someone else
On a 3Com Manager’s Telephone Press the Right soft button
Scroll to Conference Call Drop
More About
Conference Calls
Hold
Standard Features
Personalizing Your Telephone
Ringer Tones
Speed Dials
Log in to NBX NetSet Ringer Tones
Select NBX NetSet Speed Dials Personal
To assign or change a personal speed dial number
One-Touch
One-Touch speed dials use Access buttons
Log in to NBX NetSet Speed Dials One Touch
Special Case
To print labels for your telephone or attendant console
Log in to NBX NetSet Speed Dials Personal or System-wide
Check Enabled
Number/Address field
If you selected Pager for Method in step
Off-Site Notification
Additional Notes
If you specify Pager or VoiceMail for the first attempt
If you specify EMail for the first attempt
Do Not Disturb
Resetting the Off-Site Notification Cycle
Managing Off-site
Telephone
To cancel Do Not Disturb
Scroll to Do Not Disturb
Press Select
Preventing
NBX NetSet User Information Feature Settings
Unauthorized Use
Your Telephone
Override
Class of Service
Call Permissions
Information Call Permissions
Using a Headset
Using Hands Free Active on Intercom
Personalizing Your Telephone
Getting More from Your Telephone System
Listening to Your Messages in Your E-mail
Caller ID
Scroll to Account Code
Identity telephone number from anyone you call
Clir for All External Calls
Call Pickup
Calls ringing on that user’s telephone
Group you belong to
Log in to NBX NetSet User Information Call Pickup
Using One-Touch Pickup
Scroll to Pickup, Directed
Ext
Distribution
Automatic Call
Groups, Hunt
Groups, and Calling
To log in to an ACD group using the NBX NetSet utility
To log out of an ACD group using the NBX NetSet utility
Log in to NBX NetSet User Information ACD Groups
Page
Sample Hunt Group Configuration
Scroll to Hunt Group Login Enabled
Click the Logout all button
Log in to NBX NetSet Hunt Groups
To access the agent’s extension during these calls
Supervisory
Monitoring
Scroll to Supervisory Monitoring
Getting More from Your Telephone System
Supervisory Monitoring
System Default Extension Numbers
Default Call Park Extension Numbers
Call Park
Give during your announcement
You can
Paging
Paging Codes
Feature Digit dial plan Default codes External Paging
Internal Paging
Simultaneous Paging
Configurable
Configuring the Operator Destinations
To find out if you have permission to configure operators
Viewing Your Operator Permissions
Log on to NetSet User Information Call Permissions
Waiting Indicator to
Using Message
Sending an MWI
Message
Getting More from Your Telephone System
Dialing a Call to a Remote Office
Scroll to MWI to Phone Cancel
Using Unique Extensions to Dial Remote Offices
Using Site Codes to Dial Remote Offices
Example
Scroll to Switching a Call from Tone to Pulse Mode
Additional Applications
NBX Tones
Feature Codes
Codes
Using Feature
Clir Next Call Class of Service Override
Feature Feature Code See Caller ID Restriction
Message Waiting Indicator
To Phone Cancel
Your new password + #
NBX Feature Codes See Monitor, Whisper, Barge-In
Password Change
Volume Up or Down
Feature Codes
3COM 3105
For 3Com 1105 Attendant Console buttons and controls
3Com Attendant Console
Selected
Attendant Console
Opening
Label Cover
Attendant Console until the top of the cover pops off
Complement
Attendant
Software
Attendant Software Buttons and Keyboard Shortcuts
Keyboard
Button Purpose Shortcut
3COM 3105 and 1105 Attendant Consoles
Connectors
Connecting
Underside of the 3Com 3102 Business Telephone
Attaching the Support Bracket
Attaching Adjusting Articulating Support Bracket
Lock tab
Adjusting the Support Bracket
Troubleshooting
Cleaning Your
Problems
Moving Your
Messaging and clear the Greeting Only Mailbox
Mailbox . Log in to NBX NetSet NBX
Forwarding Incoming Calls in Chapter
NBX NetSet User Information Call Forward
Appendix a Telephone Installation and Maintenance
Index
Contrast
127
MWI
129
Index