Troubleshooting Problems

123

Table 12 Possible Problems (continued)

Possible Problem

Suggested Solutions

 

 

My telephone is not

In NBX NetSet > User Information > Call Forward

forwarding my incoming

Default, verify that you have selected Forward to

calls to my voice mailbox.

Voice Mail as your call coverage point. For details, see

 

“Forwarding Incoming Calls” in Chapter 4.

 

 

I added a One-Touch speed

Use only numeric characters in your Speed Dial setup.

dial, but the telephone

For details, see “Special Case: One-Touch Speed Dials”

does not dial that number.

in Chapter 5.

 

 

I try to pick up a call ringing

The telephone that you are using to pick up the call

on another telephone using

may not be in the same group as the telephone that is

Directed Call Pickup, but it

ringing and the telephone group to which the ringing

fails.

telephone belongs does not allow nonmember pickup.

 

See “Call Pickup” in Chapter 6.

 

 

My telephone keeps

Your telephone may have lost connection to the

ringing after I pick up the

system immediately after a call came in. Remove the

handset.

Ethernet cord from the jack, then re-insert it into

 

the wall jack.

 

Wait a few seconds. If the telephone continues to

 

ring, disconnect the electrical power for your

 

telephone, and then plug it back in.

 

 

The display panel shows

Your telephone may be disconnected from the system.

“Wait for NCP.”

Hang up your telephone and wait a few seconds. Then

 

pick up the handset. If the message still appears on

 

your telephone display panel, contact your

 

administrator.

I dial an external call but nothing happens.

You may be required to enter an account code to complete the call. See “Account (Billing) Codes” in Chapter 6.

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3Com 900-0208 manual NBX NetSet User Information Call Forward, Forwarding Incoming Calls in Chapter

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