Supervisory Monitoring

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Your organization may be legally required to add an announcement to tell callers that their call may be monitored.

Agents — must be logged in as members of an ACD or Hunt Group. Anyone, however, who picks up a call that comes through an ACD or Hunt Group may be monitored like an agent. This includes people who take a transferred call or answer one with call pickup.

Supervisors — are people using the supervisory monitoring password to monitor the ACD or Hunt Group. A call could be forwarded through more than one group; the supervisor must provide the password of the most recent group. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons, not a 3Com Entry Telephone, 3Com Cordless Telephone, 3Com 2101 Basic Telephone, or an analog telephone.

Customers — are people who make an incoming call to an ACD or Hunt Group number. It can be an internal or external caller.

Monitor — allows the supervisor to listen to a call.

Whisper — allows the monitoring supervisor to speak to the agent without the customer hearing.

Barge-In— allows the supervisor to speak to both the agent and the customer.

Monitor Monitor (also called Silent Monitor) allows an authorized supervisor to listen to calls that come in to an agent through an ACD or Hunt Group. The administrator configures the NBX system to specify whether a tone audible to the agent plays when the supervisor joins to monitor the call.

To monitor an agent’s ACD or Hunt Group call using a 3Com Manager’s Telephone:

1Press the Features soft button.

2Scroll to Supervisory Monitoring.

3Press Select.

4Dial the group number and press #.

5Dial the group supervisory password and press #.

6Dial the agent’s extension number and press #.

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3Com 900-0208 manual Scroll to Supervisory Monitoring
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900-0208 specifications

The 3Com 900-0208 is a highly regarded networking device known for its robustness and reliability. Primarily designed for small to medium-sized businesses, it effectively addresses the requirements of modern networking environments while providing exceptional performance.

One of the standout features of the 3Com 900-0208 is its advanced routing capabilities. The device is equipped with a comprehensive suite of routing protocols, including RIP, OSPF, and BGP, ensuring that it can handle a variety of network topologies and complexities. This flexibility allows organizations to seamlessly integrate the device into their existing network infrastructure, enhancing overall efficiency.

In terms of connectivity, the 3Com 900-0208 supports multiple Ethernet ports, facilitating simultaneous connection to various devices. This multi-port functionality not only improves the device's performance but also enhances scalability. As businesses grow and their networking needs evolve, the 3Com 900-0208 can easily adapt to increasing demands without requiring a complete overhaul of the existing network.

Another key technology featured in the 3Com 900-0208 is its support for Virtual LANs (VLANs). This allows for the segmentation of network traffic, improving security and optimizing performance. By isolating different types of traffic, organizations can reduce congestion and ensure that critical applications maintain a consistent level of service.

The device also incorporates Quality of Service (QoS) features, enabling prioritization of network traffic. This is particularly beneficial in environments where bandwidth is shared among multiple users performing various tasks. With QoS, critical applications such as VoIP or video conferencing can be given precedence, ensuring they perform effectively, even in a high-traffic situation.

Security is another vital characteristic of the 3Com 900-0208. The device includes built-in firewall capabilities, protecting the network from potential threats while allowing for customizable security policies. Additionally, it supports VPN functionality, ensuring secure remote access for users.

In conclusion, the 3Com 900-0208 is an excellent networking solution that combines powerful features, advanced technologies, and robust security measures. Its ability to support routing protocols, VLANs, QoS, and firewall functionalities makes it an ideal choice for businesses looking to enhance their network performance and security. As organizations continue to expand and evolve, the 3Com 900-0208 offers the adaptability and reliability necessary to succeed in today’s digital landscape.
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