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3Com 900-0208 manual NBX Messaging

Models: 900-0208

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42CHAPTER 3: NBX MESSAGING

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3Com 900-0208 manual NBX Messaging

Contents

NBX Networked Telephony Solutions System Release3Com Corporation 350 Campus Drive Marlborough, MA United States Government LegendsContents Viewing System Groups Modifying or Deleting Personal GroupsGreeting-Only Mailbox Phantom Mailbox Group Mailbox Call Permissions Class of Service Override Using a Headset Personalizing Your TelephoneCall Pickup Using Unique Extensions Using Site CodesDelayed Ringing 100 100 Additional Applications 102Index Page About this Guide This Guide How to UseShows where to look for specific information in this guide ConventionsDocumentation Reference buttonVoiceTechCommComments@3com.com Setting Up Your Password and Voice Mail For the First Time Describes how to set up your first passwordSetting Your NBX NetSet Utility and NBX Messaging Password NBX NetSet Utility The NBX NetSet utility has two interfaces One-Touch Speed Dials UtilityNavigation Icons Off-Site NotificationQuick Reference Frequently used features on your telephoneNBX Feature Codes Guide GuidesGetting Started Telephone. The features are discussed after the picture Telephone ButtonsControls 3Com 3103 Manager’s Telephone Label area for Access buttons See Printing Labels in Chapter Access Buttons Messages Directory Call Logs Features HandsetProgrammable Speed Dial button Status Lights forDisplay Panel Button indicates the status3COM 3103 MANAGER’S Telephone Scroll to User Configuration and press Select Press Select to choose Set Contrast3COM 3103 MANAGER’S Telephone NBX Messaging Password Changing YourConsiderations Personal Greetings NameAnnouncement Security TipsNBX Messaging Listening from Any Internal 3Com Telephone Messages Managing MessagesInformation About Replying to aMessage Your MessagesForwarding a You can forward most messages, with or without commentsOptionally, press one of these buttons, or proceed to step Follow these steps CreatingSending a Message Dial 2 to select Create and Send a MessageNBX Messaging Groups Dial 9 for Mailbox OptionsDial 3 for Group Lists Press 1, 3, orSelect the group to delete Click Remove Click Yes to confirm Those instructions, pressMail Messages Other Ways toManage Your Voice Other KindsExample NBX Messaging Standard Features Using the 3Com Telephone Display Panel Second Call On a callNBX NetSet System Speed Dials Dialing a Call NBX NetSet utilityForwarding Incoming CallsRedialing a Call Forward to Mail Scroll to Forward to MailScroll to Call Forward No Answer To view your current Forward to Mail setting, log in toTo cancel Call Forward No Answer Call Forward BusyCall Forward All To cancel Call Forward BusyTo cancel Call Forward All Scroll to Call Forward AllDefault To set the call forward override Click Apply, and then click OKOverride Log in to NBX NetSet User Information Call Forward OverridePutting a Call On HoldTransferring a Call Standard Features Establishing a Conference CallExternal parties That You Called your call is answered by someone else On a 3Com Manager’s Telephone Press the Right soft buttonScroll to Conference Call Drop More About Conference CallsHold Standard Features Personalizing Your Telephone Ringer Tones Speed DialsLog in to NBX NetSet Ringer Tones To assign or change a personal speed dial number Select NBX NetSet Speed Dials PersonalLog in to NBX NetSet Speed Dials One Touch One-Touch speed dials use Access buttonsOne-Touch Special CaseLog in to NBX NetSet Speed Dials Personal or System-wide To print labels for your telephone or attendant consoleCheck Enabled Number/Address fieldIf you selected Pager for Method in step Off-Site Notification Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptManaging Off-site Resetting the Off-Site Notification CycleDo Not Disturb TelephoneTo cancel Do Not Disturb Scroll to Do Not DisturbPress Select Unauthorized Use NBX NetSet User Information Feature SettingsPreventing Your TelephoneCall Permissions Class of ServiceOverride Information Call PermissionsUsing a Headset Using Hands Free Active on Intercom Personalizing Your Telephone Getting More from Your Telephone System Listening to Your Messages in Your E-mail Caller ID Scroll to Account CodeIdentity telephone number from anyone you call Clir for All External Calls Call Pickup Calls ringing on that user’s telephoneGroup you belong to Scroll to Pickup, Directed Using One-Touch PickupLog in to NBX NetSet User Information Call Pickup ExtGroups, Hunt Automatic CallDistribution Groups, and CallingTo log in to an ACD group using the NBX NetSet utility To log out of an ACD group using the NBX NetSet utilityLog in to NBX NetSet User Information ACD Groups Page Scroll to Hunt Group Login Enabled Sample Hunt Group ConfigurationLog in to NBX NetSet Hunt Groups Click the Logout all buttonTo access the agent’s extension during these calls SupervisoryMonitoring Scroll to Supervisory Monitoring Getting More from Your Telephone System Supervisory Monitoring Call Park Default Call Park Extension NumbersSystem Default Extension Numbers Give during your announcementPaging You canInternal Paging Feature Digit dial plan Default codes External PagingPaging Codes Simultaneous PagingConfigurable Viewing Your Operator Permissions To find out if you have permission to configure operatorsConfiguring the Operator Destinations Log on to NetSet User Information Call PermissionsSending an MWI Using MessageWaiting Indicator to MessageGetting More from Your Telephone System Scroll to MWI to Phone Cancel Dialing a Call to a Remote OfficeUsing Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Example Scroll to Switching a Call from Tone to Pulse Mode ExamplesAdditional Applications NBX Tones Feature Codes Using Feature CodesMessage Waiting Indicator Feature Feature Code See Caller ID RestrictionClir Next Call Class of Service Override To Phone CancelPassword Change NBX Feature Codes See Monitor, Whisper, Barge-InYour new password + # Volume Up or DownFeature Codes 3COM 3105 For 3Com 1105 Attendant Console buttons and controls 3Com Attendant Console 3Com 1105 Attendant Console SelectedLabel Cover OpeningAttendant Console Attendant Console until the top of the cover pops offComplement AttendantSoftware Attendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut 3COM 3105 and 1105 Attendant Consoles Connecting ConnectorsUnderside of the 3Com 3102 Business Telephone Attaching Adjusting Articulating Support Bracket Attaching the Support BracketAdjusting the Support Bracket Lock tabProblems Cleaning YourTroubleshooting Moving YourMailbox . Log in to NBX NetSet NBX Messaging and clear the Greeting Only MailboxNBX NetSet User Information Call Forward Forwarding Incoming Calls in ChapterAppendix a Telephone Installation and Maintenance Index Contrast 127 MWI 129 Index