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3Com 900-0208 manual Supervisory Monitoring

Models: 900-0208

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Supervisory Monitoring

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To barge in to a call:

1Monitor the ACD or Hunt Group call.

2Press the soft button to select Barge-Infrom the display panel.

■Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration.

■Your display panel now provides options to Monitor, Change Agent, or Whisper.

Change Agent While supervisory monitoring is enabled on a call, a supervisor can change the agent being monitored.

To monitor a different agent in the same ACD or Hunt Group:

1Monitor the ACD or Hunt Group call.

2Press the soft button to select Change Agent.

The display panel prompts you for the extension number of the agent.

3Enter the extension number of the agent and select OK or press #.

■You begin to monitor the call, either silently or with a tone announcing the call to the agent depending on system configuration.

■Your display panel now provides options to Whisper, Change Agent, or Barge-In.

Interactions ■ A supervisor can monitor a call, put it on hold, and monitor a second call. A supervisor can invoke supervisory monitoring on only two calls (one active and one on hold) at a time.

■If a customer or agent conferences in an additional caller, or transfers, parks, or sends a call to voice mail, a supervisor monitoring the call is dropped from the call.

■If a customer or agent puts a call on hold before a supervisor attempts to monitor it, the supervisor will not be able to monitor the call. If a customer or agent puts a call on hold after a supervisor is monitoring it, the supervisor will not be dropped from the call.

Page 88 Page 90
Page 89
Image 89
3Com 900-0208 manual Supervisory Monitoring
Page 88 Page 90

900-0208 specifications

The 3Com 900-0208 is a highly regarded networking device known for its robustness and reliability. Primarily designed for small to medium-sized businesses, it effectively addresses the requirements of modern networking environments while providing exceptional performance.

One of the standout features of the 3Com 900-0208 is its advanced routing capabilities. The device is equipped with a comprehensive suite of routing protocols, including RIP, OSPF, and BGP, ensuring that it can handle a variety of network topologies and complexities. This flexibility allows organizations to seamlessly integrate the device into their existing network infrastructure, enhancing overall efficiency.

In terms of connectivity, the 3Com 900-0208 supports multiple Ethernet ports, facilitating simultaneous connection to various devices. This multi-port functionality not only improves the device's performance but also enhances scalability. As businesses grow and their networking needs evolve, the 3Com 900-0208 can easily adapt to increasing demands without requiring a complete overhaul of the existing network.

Another key technology featured in the 3Com 900-0208 is its support for Virtual LANs (VLANs). This allows for the segmentation of network traffic, improving security and optimizing performance. By isolating different types of traffic, organizations can reduce congestion and ensure that critical applications maintain a consistent level of service.

The device also incorporates Quality of Service (QoS) features, enabling prioritization of network traffic. This is particularly beneficial in environments where bandwidth is shared among multiple users performing various tasks. With QoS, critical applications such as VoIP or video conferencing can be given precedence, ensuring they perform effectively, even in a high-traffic situation.

Security is another vital characteristic of the 3Com 900-0208. The device includes built-in firewall capabilities, protecting the network from potential threats while allowing for customizable security policies. Additionally, it supports VPN functionality, ensuring secure remote access for users.

In conclusion, the 3Com 900-0208 is an excellent networking solution that combines powerful features, advanced technologies, and robust security measures. Its ability to support routing protocols, VLANs, QoS, and firewall functionalities makes it an ideal choice for businesses looking to enhance their network performance and security. As organizations continue to expand and evolve, the 3Com 900-0208 offers the adaptability and reliability necessary to succeed in today’s digital landscape.