Complement Attendant Software 115

Table 11 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu.

Table 11 Attendant Software Buttons and Keyboard Shortcuts

 

 

Keyboard

Button

Purpose

Shortcut

 

 

 

Answer

Answers an incoming call.

Alt+A

 

 

 

Dial

Dials a selected number to place an outgoing call.

Alt+D

 

 

 

Park

Places a call in a “holding pattern” so that it can

Alt+K

 

be retrieved from another telephone on the

 

 

system.

 

 

 

 

UnPark

Releases a caller from a “holding pattern.”

Alt+U

 

 

 

Release

Terminates a call.

Alt+R

 

 

 

Hold

Places a caller on hold.

Alt+H

 

 

 

UnHold

Removes a caller from being on hold and returns

Alt+N

 

to the call.

 

 

 

 

Transfer

Forwards a call to another telephone.

Alt+T

 

 

 

Complete Transfer

Completes the transfer of a call.

Alt+M

 

 

 

Cancel Transfer

Cancels a transfer.

Alt+S

 

 

 

Conference

Establishes a single call with up to three additional

Alt+C

 

internal or external parties.

 

 

 

 

Complete

Completes the conference call.

Alt+P

Conference

 

 

 

 

 

Cancel Conference

Cancels the addition of a party to a conference

Alt+E

 

call.

 

 

 

 

Managing Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of the screen, as described here:

1Select a sort method by clicking the appropriate tab. For example, to select a user by last name, click the Last tab.

2Click the user’s name. The user’s extension number and name appear in the Find/Phone # field.

3Click the button for the way that you want to handle the call. For example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant Software, see the Help system in the software.

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3Com 900-0208 manual Attendant Software Buttons and Keyboard Shortcuts, Button Purpose Shortcut
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900-0208 specifications

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