86CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Calling Groups One type of hunt group is the Calling Group. Calling groups allow an incoming call to ring simultaneously on all telephones in a group, for example, a customer service group. To log in to or out of a calling group, follow the steps in “Hunt Groups” earlier in this chapter.

Figure 4 shows the path of a call coming in to a calling group.

Figure 4 Sample Calling Group Configuration

6

1Incoming Telephone Call

2Telephone #1

3Telephone #2

4Telephone #3

5After a specified number of rings with no answer

6Receptionist

Group Membership To view the list of users that belong to a group:

1In NBX NetSet > User Information > Hunt Groups, select a group.

2Click Details.

Supervisory

Supervisory monitoring is typically used in call centers to allow supervisors

Monitoring

to join a conversation between an agent and a customer to ensure proper

 

customer support. The supervisor’s presence may or may not be

 

announced to the agent or customer by a tone. Supervisory monitoring

 

can be used only with incoming calls to Automatic Call Distribution

 

Groups and Hunt Groups. Other calls to and from the agent’s telephone

 

are unavailable to the supervisor. The supervisor must provide a password

 

to access the agent’s extension during these calls.

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3Com 900-0208 manual Supervisory, Monitoring, To access the agent’s extension during these calls
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900-0208 specifications

The 3Com 900-0208 is a highly regarded networking device known for its robustness and reliability. Primarily designed for small to medium-sized businesses, it effectively addresses the requirements of modern networking environments while providing exceptional performance.

One of the standout features of the 3Com 900-0208 is its advanced routing capabilities. The device is equipped with a comprehensive suite of routing protocols, including RIP, OSPF, and BGP, ensuring that it can handle a variety of network topologies and complexities. This flexibility allows organizations to seamlessly integrate the device into their existing network infrastructure, enhancing overall efficiency.

In terms of connectivity, the 3Com 900-0208 supports multiple Ethernet ports, facilitating simultaneous connection to various devices. This multi-port functionality not only improves the device's performance but also enhances scalability. As businesses grow and their networking needs evolve, the 3Com 900-0208 can easily adapt to increasing demands without requiring a complete overhaul of the existing network.

Another key technology featured in the 3Com 900-0208 is its support for Virtual LANs (VLANs). This allows for the segmentation of network traffic, improving security and optimizing performance. By isolating different types of traffic, organizations can reduce congestion and ensure that critical applications maintain a consistent level of service.

The device also incorporates Quality of Service (QoS) features, enabling prioritization of network traffic. This is particularly beneficial in environments where bandwidth is shared among multiple users performing various tasks. With QoS, critical applications such as VoIP or video conferencing can be given precedence, ensuring they perform effectively, even in a high-traffic situation.

Security is another vital characteristic of the 3Com 900-0208. The device includes built-in firewall capabilities, protecting the network from potential threats while allowing for customizable security policies. Additionally, it supports VPN functionality, ensuring secure remote access for users.

In conclusion, the 3Com 900-0208 is an excellent networking solution that combines powerful features, advanced technologies, and robust security measures. Its ability to support routing protocols, VLANs, QoS, and firewall functionalities makes it an ideal choice for businesses looking to enhance their network performance and security. As organizations continue to expand and evolve, the 3Com 900-0208 offers the adaptability and reliability necessary to succeed in today’s digital landscape.
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