82CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM

To log out of an ACD group using your 3Com Manager’s Telephone:

1Press the Features soft button.

2Scroll to ACD Login Enabled.

3Press Select.

4Dial the ACD group number.

5Dial the ACD group password and press #.

Your administrator can configure an ACD group to an Access button. To log in to or to log out of the ACD group, press the specified Access button. The indicator next to the button lights to show that you are logged in. Your administrator can configure whether you are allowed to log out or not.

To log in to an ACD group using the NBX NetSet utility:

1Log in to NBX NetSet > User Information > ACD Groups.

2Select the ACD group to log in to.

3Click Log In, and then click Close.

If you log in to an ACD group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group.

To log out of an ACD group using the NBX NetSet utility:

1Log in to NBX NetSet > User Information > ACD Groups.

2Select the ACD group to log out of.

3Click Log Out, and then click Close.

Viewing ACD User Status

NBX NetSet > User Information > ACD Groups shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order.

Ext. — Shows the extension number of the ACD group.

ACD Group Name — Shows the name of the ACD group.

Queue Shows the number of calls to this ACD group currently in the queue.

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3Com 900-0208 To log in to an ACD group using the NBX NetSet utility, Log in to NBX NetSet User Information ACD Groups

900-0208 specifications

The 3Com 900-0208 is a highly regarded networking device known for its robustness and reliability. Primarily designed for small to medium-sized businesses, it effectively addresses the requirements of modern networking environments while providing exceptional performance.

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