Automatic Call, Distribution, Groups, Hunt

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups

Automatic Call	Your administrator can establish formal and informal call centers so that
Distribution	incoming calls can be directed to several telephones that have been
Groups, Hunt	associated into automatic call distribution groups, hunt groups, or calling
Groups, and Calling	groups.
Groups	A call center is a general term that refers to any system that accepts

	incoming calls to a site and ensures that those calls are sent to the proper
	destination within the site. The call center can be used, for example, as a
	help desk, a reservations counter, an information hotline, or a customer
	service center.

If you do not answer, calls that come in to your telephone:

■Through your extension go to the call coverage point that you have set up.

■Through an automatic call distribution group, hunt group, or calling group follow the call coverage path set up by the administrator for that group.

Automatic Call Automatic Call Distribution (ACD) distributes calls to agents and queues Distribution the calls that have not been answered before a predetermined time

expires. The ACD also manages prerecorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports on both calls and agents.

Calls coming into ACD are distributed according to rules configured by the administrator. An agent becomes available to receive ACD calls by logging in to the ACD group.

To log in to an ACD group using your 3Com Manager’s Telephone:

1Press the Features soft button.

2Scroll to ACD Login Enabled.

3Press Select.

4Dial the ACD group number.

5Dial the ACD group password and press #.

900-0208 specifications

The 3Com 900-0208 is a highly regarded networking device known for its robustness and reliability. Primarily designed for small to medium-sized businesses, it effectively addresses the requirements of modern networking environments while providing exceptional performance.

One of the standout features of the 3Com 900-0208 is its advanced routing capabilities. The device is equipped with a comprehensive suite of routing protocols, including RIP, OSPF, and BGP, ensuring that it can handle a variety of network topologies and complexities. This flexibility allows organizations to seamlessly integrate the device into their existing network infrastructure, enhancing overall efficiency.

In terms of connectivity, the 3Com 900-0208 supports multiple Ethernet ports, facilitating simultaneous connection to various devices. This multi-port functionality not only improves the device's performance but also enhances scalability. As businesses grow and their networking needs evolve, the 3Com 900-0208 can easily adapt to increasing demands without requiring a complete overhaul of the existing network.

Another key technology featured in the 3Com 900-0208 is its support for Virtual LANs (VLANs). This allows for the segmentation of network traffic, improving security and optimizing performance. By isolating different types of traffic, organizations can reduce congestion and ensure that critical applications maintain a consistent level of service.

The device also incorporates Quality of Service (QoS) features, enabling prioritization of network traffic. This is particularly beneficial in environments where bandwidth is shared among multiple users performing various tasks. With QoS, critical applications such as VoIP or video conferencing can be given precedence, ensuring they perform effectively, even in a high-traffic situation.

Security is another vital characteristic of the 3Com 900-0208. The device includes built-in firewall capabilities, protecting the network from potential threats while allowing for customizable security policies. Additionally, it supports VPN functionality, ensuring secure remote access for users.

In conclusion, the 3Com 900-0208 is an excellent networking solution that combines powerful features, advanced technologies, and robust security measures. Its ability to support routing protocols, VLANs, QoS, and firewall functionalities makes it an ideal choice for businesses looking to enhance their network performance and security. As organizations continue to expand and evolve, the 3Com 900-0208 offers the adaptability and reliability necessary to succeed in today’s digital landscape.

3Com 900-0208 manual Automatic Call, Distribution, Groups, Hunt, Groups, and Calling

Models: 900-0208

Automatic Call

Distribution

Groups, Hunt

Groups, and Calling

Groups

2Scroll to ACD Login Enabled.

900-0208 specifications