Copyright IPitomy Communicati on, LLC 105 0007VRF
11. Select OK. The Softphone Account Settings page will close.
12. Log into the IPitomy 100 0 (if not already logged in). Click Destinations
and Extensions in the navigation bar of the system’s administration
menu. The Extensions page will appear.
13. Click Add New. The Edit Extensions page will appear. Note that each
new extension added automatically has a voice mailbox created.
14. Insert the Name or department associated with the extension being
created.
15. Create an Extension Number for this person or department.
16. Populate the Email address for the person or extension. This will allow
the system to forward email messages to the address of the person at
the extension.
17. Select a status from the drop-dow n menu. An extension can be:
Active – Currently in use.
Disabled – Not currently in use.
18. Create a voicemail PIN for the extension. PIN numbers must be
between 3 and 4 characters long. The default setting is for the PIN to be
the extension number. Be sure to instruct users to change the PIN to
avoid unauthorized use.
19. Enter a Ring Time. This is the time in seconds that a call will ring before
it is considered unanswered. Ring time must be between 1 and 360
seconds in length.
20. Define a Call Limit. This is the nu mber of concurrent calls allowable at
an extension. The Call Limit selected must be between 0 and 9. This limit
will depend on the phone being installed.
21. Create a Call Group number. This number assigns this extension to a
group with a similar purpose (e.g., Sales or Customer Service). Multiple
call groups can be assigned to each extension by putti ng a comma
between the group numbers. The call groups also define which Pickup
Groups can answer calls to this extension.
22. Create a Pickup Group. This number must match the Call Group
number(s). It defines the Call Group Numbers this extension can pickup
remotely by pressing *8.
23. Click Apply Schedule. When an extension is created, a schedule
destination is created. This schedule is not activated until the Apply
Schedule box is selected. When it is selected, you can setup a schedule
for this extension by selecting Schedule under the Destinations Menu
and clicking on the schedule for that extension. Extension schedules wi ll
appear with the name of the extension (e.g., Extension 123 would
appear as “ext_123”). See the Schedules section of this guide for more
information.
Forward Settings
The forwarding settings are made to be very user friendly. The settings may be
modified from the Smart Personal Console, changed from your telephone
extension or changed remotely from any telephone (including cell pho nes) using
the touch-tone key pad of any telephone.
Forward settings routes calls to a different destination. These settings c an be: