Copyright IPitomy Communicati on, LLC 96 0007VRF

Feature Codes

Found in the PBX Setup section of online administration, the IPito my 1000 provides a set
of system feature codes. These codes allow system users to manually manage calls from
an extension. To access these feature codes. Click PB X Setup and Feature Codes. Th e
Feature Code Chart will appear. Note that the feature descriptions in online
administration can be found by sliding a mouse over the “?” n ext to the feature code.
Feature Code Description
Personal
Voicemail
923 Provides access to perso nal voicemail.
Voicemail
Main
924 Provides access to main v oicemail box.
Transfer to
Voicemail
*+(ext #) Transfers a caller to a v oicemail box.
Directory 926 Access to the C ompany directory.
Blind Transfer # # Tra nsfers a caller with out announcing their
call.
Attended
Transfer
# * Allows person transferri ng a call to stay on the
call until it is received by the intended par ty.
One Touch
Record
* # Turns Call Recording on .
Pickup
Extension
99 Allows a person to pick up a call at a different
extension than their own .
Ring Group
Page
** (ext #) Pages a ring group.
Directed Call
Pickup
99 + (ext #) Pick up a c all ringing the spec ified extension.

Services

The Services online administration page is a utility that allows the upl oading of system
software, configurations and databases. The Ser vices page i s designed to be used
with the s upport of an IPitomy Cu stomer Ser vice Representat ive. The default
settings in this page are not to be changed during a system implementation.
Reports
The IPitomy 1000 offers System Administrators a set of reporting tools to help manage calling
traffic. Reporting tools also includes a diagnostic report used by IPitomy to evaluate the system’s
performance.

CDR Reports

A CDR Report can be used by the System Administrator to track calling traffic. The CDR
Report for the IPitomy 1000 tracks:
Date/Time – The date and time of the call.
From – The telephone number where the call is from.
Destination – The extension, voicemail box or group to which the call is going.
Trunk – The phone number the call came in on.
Duration – The length of the call in hours, minutes and seconds.
Status – A description o f what happened to the call once it reached its destination
(e.g., Not Answered, Disconnected or Successful).
To access the CDR Reports click Report ing and Repo rts. The CDR Report will appear: