Aastra Telecom 1000 System Overview

System Overview

The system is designed to be quick to setup and install. Using the Installation Worksheet to

organize system information and plan the application in advance will reduce the time it takes to

install the system. Most businesses will have some common communication needs. The system

is organized based on these common needs.

- Edit main settings. - Edit an extension’s phone settings.

- Delete an item from the system. - Download a file from the system.

- Restore a file to the system.

Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone.

Calls are routed to an extension where people answer them. In the IPitomy 1000, an

extension can be located in an office or outside the office when a broadband connection

is used.

Groups are a set of extensions. Once a group is crea ted, extensions can be designated

members of the group. This is accomplished by selecting group members from a drop-

down list. Calls can be routed to groups by using the G roup function.

To create an automated attendant use the system’s Me nu function. The Menu function

routes calls to a destination in the system like a group, extension or another menu.

Destinations are selected from a drop-down list for each corresponding key-pad d igit a

caller must select to get to their chosen destination. A Menu must have a Menu Prompt.

This is a recording that identifies for callers the destinations they may choose. For

example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for

Accounts Receivable or other digits for another department.

When building an automated attendant (menu) all routable destinations in the system will

appear in the drop-down menu. In addition to the destinations that are created while

configuring the system, there are several advanced functions that can be used from the

drop-down list.

When an extension is created, a voicemail box for that extension is also created. A

voicemail box allows a caller to leave a message if a person is not available at the

extension. When dialing into a mailbox for the first time, a user must record their name

and a mailbox greeting. The name is used in the comp any’s dial-by-name directory when

selected from the auto attendant (menu). The greeting is played when they are not

available to take a call and a caller reaches their mailbox.

If an email address is included in the Extension page, a copy of the voicemail message

will be emailed as a .Wav file to the users email account. This message c an then be

listened to on a PC.