2 Troubleshooting Procedures

2.6 HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures. The error codes and statuses are listed in Table 2-6. If an error code is not generated or the problem still exists, go to Procedure 5.

 

Table 2-6 HDD error code and status

 

 

Code

Status

 

 

01h

Bad command error

 

 

02h

Address mark not found

 

 

04h

Record not found

 

 

05h

HDC not reset

 

 

07h

Drive not initialized

 

 

08h

Overrun error (DRQ)

 

 

09h

DMA boundary error

 

 

0Ah

Bad sector error

 

 

0Bh

Bad track error

 

 

10h

ECC error

 

 

11h

ECC recover enable

 

 

12h

DMA CRC error

 

 

20h

HDC error

 

 

40h

Seek error

 

 

80h

Time out error

 

 

AAh

Drive not ready

 

 

BBh

Undefined error

 

 

CCh

Write fault

 

 

E0h

Status error

 

 

EEh

Access time error

 

 

DAh

No HDD

 

 

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PORTÉGÉ M500 Maintenance Manual (960-559)

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Toshiba SATELLITE U200 manual Procedure 4 Diagnostic Test Program Execution Check, HDD error code and status