Toshiba SATELLITE U200

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-5

Contents

Main Toshiba Personal Computer PORTG M500 Satellite U200 Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page 1.2 2.5-inch Hard Disk Drive 1.2 2.5-inch Hard Disk Drive 1 Hardware Overview PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-13 Table 1-1 2.5-inch HDD specifications (2/2) 1.3 Keyboard 1.4 Optical Drive 1 Hardware Overview PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-15 1.4 Optical Drive 1 Hardware Overview 1.4 Optical Drive 1-16 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) 1.5 TFT Color Display Page 1.6 Power Supply 1 Hardware Overview 1.6 Power Supply 1-20 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 1-6 Power supply output rating 1.7 Batteries Page 1.8 AC Adapter Page Page Page Chapter 2 Contents Page 2.1 Troubleshooting Page 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-23 Table 2-4 Debug port (Boot mode) error status (1/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 2-4 Debug port (Boot mode) error status (2/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (3/10) PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-25 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 2-4 Debug port (Boot mode) error status (4/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-27 Table 2-4 Debug port (Boot mode) error status (5/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 2-4 Debug port (Boot mode) error status (6/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-29 Table 2-4 Debug port (Boot mode) error status (7/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-30 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 2-4 Debug port (Boot mode) error status (8/10) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-31 Table 2-4 Debug port (Boot mode) error status (9/10) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-32 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 2-4 Debug port (Boot mode) error status (10/10) NOTE: Status outputted by the test means the last error detected in the debug port test. Page Page Page 2.5 USB FDD Troubleshooting Page Page 2.6 HDD Troubleshooting Page Page Page Page 2.7 Keyboard and Touch pad Troubleshooting Page Page 2.8 Display Troubleshooting Page 2.9 Optical Drive Troubleshooting Page 2.10 Modem Troubleshooting Page 2.11 LAN Troubleshooting 2.12 Bluetooth Troubleshooting Page 2.13 Wireless LAN Troubleshooting Page 2.14 Sound Troubleshooting Page Page 2.15 Bridge media Slot Troubleshooting 2.16 Fingerprint sensor Troubleshooting Page Page Page Page Page Page Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-39 Table 3-4 Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page Page Page Page Page Page 3.27 Wireless LAN Test Program (Intel-made a/b/g) Page Page Page 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-75 If the target machine has any problem, it displays Error CODE. The following message is displayed. Table 3-5 Error message 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-76 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Page 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-78 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-79 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-80 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-81 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-82 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table 3-8 Common error code Page 3.29 Sound Test program Page Page Page Page Page 3.30 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 General Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card 4.4 Bridge media 4.5 HDD Page Page 4.6 Optical drive Page Page 4.7 Keyboard Page Page 4.8 Memory module Page 4.9 Cover FAT assembly Page Page Page Page 4.10 Fingerprint sensor board Page 4.11 Touch pad Page 4.12 SW membrane Page 4.13 Bluetooth module Page 4.14 Wireless LAN card Page 4.15 MDC (Modem Daughter Card) Page 4.16 Internal microphone Page 4.17 RTC battery Page 4.18 Harness holder / LAN cable Page Page 4.19 System board / DC-IN jack Page Page 4.20 Modem jack / Wireless communication SW Page Page 4.21 Fan/CPU Page Page Page 4.22 HDD cable/PC card slot Page 4.23 LCD unit/FL inverter Page Page Page Page Page 4.24 Speaker/LCD cable Page 4.25 Cover latch 4.26 Wireless LAN antenna/Bluetooth antenna Page 4.27 Hinge Page 4.28 Battery slider 4.29 Fluorescent Lamp Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table B-1 System board (FBMOS*) ICs and connectors (front) Page Page B.3 Fingerprint Sensor Board (FBMOF*) Front and Back View Page Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board C.1 CN1400 SO-DIMM A connector (200-pin) Table C-1 SO-DIMM A connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table C-1 SO-DIMM A connector (200-pin) (2/3) Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-3 Table C-1 SO-DIMM A connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 SO-DIMM B connector (200-pin) Table C-2 SO-DIMM B connector (200-pin) (1/3) Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-5 Table C-2 SO-DIMM B connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table C-2 SO-DIMM B connector (200-pin) (3/3) C.3 CN1850 Main HDD interface connector (11-pin) Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) C.4 CN1810 ODD interface connector (50-pin) Table C-4 ODD interface connector (50-pin) Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-9 C.5 CN2110 PC card interface connector (70-pin) Table C-5 PC card interface connector (70-pin) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) C.6 IS2101 MEDIA BRIDGE interface connector (42-pin) Table C-6 MEDIA BRIDGE interface connector (42-pin) Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-11 C.7 CN2600 Wireless LAN card interface connector (52-pin) Table C-7 Wireless LAN card interface connector (52-pin) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) C.8 CN3010 MDC interface connector (12-pin) Table C-8 MDC interface connector (12-pin) C.9 CN3200 Keyboard interface connector (34-pin) C.10 CN3240 PAD interface connector (8-pin) Table C-10 PAD interface connector (8-pin) C.12 CN4100 LAN interface connector (12-pin) C.13 CN3490 LPC debug port interface connector (12-pin) Table C-13 LPC debug port interface connector (12-pin) C.14 CN4200 IEEE 1394 interface connector (4-pin) Table C-14 IEEE 1394 interface connector (4-pin) C.16 CN4614 USB 6/4 connector (8-pin) C.17 CN4614 USB 0 connector (4-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) C.18 CN5000 LCD interface connector (40-pin) Table C-18 LCD interface connector (40-pin) Appendix C Pin Assignments Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-17 C.19 CN5080 RGB connector (15-pin) Table C-19 RGB connector (15-pin) C.22 CN6170 Speaker connector (4-pin) C.20 CN6050 Internal microphone connector (2-pin) C.23 J6310 Headphone connector (5-pin) Table C-23 Headphone connector (5-pin) C.24 CN8800 DC-IN connector (4-pin) C.27 CN8771 FAN interface connector (4-pin) C.28 CN9520 Fingerprint sensor board interface connector (6-pin) Page Appendix D Keyboard Scan/Character Codes Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices PORTG M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] PORTG M500 Maintenance Manual (960-559) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS rewrite procedures Page Appendix H EC/KBC rewrite procedures