Chapter Troubleshooting Procedures | Toshiba SATELLITE U200 guide

Chapter 2

Troubleshooting Procedures

[CONFIDENTIAL]

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Toshiba SATELLITE U200 manual Chapter Troubleshooting Procedures

Contents

File Number Portégé M500 Copyright Preface Safety Precautions Confidential Acronyms Conventions Table of Contents Only ONE Test Tests and Diagnostics HDD Replacement Procedures Appendices Confidential Hardware Overview Hardware Overview Chapter Contents Tables Figures Features Hardware Overview Features ‰ HDD Hardware Overview Features Features Hardware Overview Hardware Overview Features Front of the computer System unit block diagram Features Hardware Overview Hardware Overview Features Gpio ‰ GPU Features Hardware Overview Hardware Overview 2.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive HDD2D31BZK01 Hardware Overview Keyboard Keyboard DVD-ROM & CD-R/RW Drive DVD-ROM & CD-R/RW drive specificationsOptical Drive Optical Drive Hardware Overview DVD Super Multi drive specifications Hardware Overview Optical DriveDVD-Super Multi Drive LCD Module LCD module specificationsTFT Color Display TFT Color Display Hardware Overview FL inverter board specifications Hardware Overview TFT Color DisplayFL Inverter Board Power Supply Hardware Overview Power Supply Hardware Overview Power Supply Power supply output rating Batteries Hardware Overview Battery specificationsMain Battery Batteries Data preservation time RTC battery10 RTC battery charging/data preservation time Hardware Overview Batteries AC adapter specifications AC AdapterAC Adapter Hardware Overview Hardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting flowchart Set of tool for debug port test Troubleshooting Troubleshooting Procedures Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Flowchart Battery icon Power Supply TroubleshootingPower Supply Troubleshooting Troubleshooting Procedures Procedure 1 Icons in the LCD Check DC in icon Power supply status Procedure 2 Error Code Check Error code Troubleshooting Procedures Power Supply Troubleshooting ‰ 1st Battery ‰ S3V output ‰ 1R8-B1V output ‰ Miscellaneous Power Supply Troubleshooting Troubleshooting Procedures Procedure 3 Connection Check Procedure 4 Charge Check Procedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check Troubleshooting Procedures System Board Troubleshooting KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port Check Boot Mode Port status Inspection items Details Btbkinimemend Prohibition of cache Irtbiossignchk Irtinismbaseend IRTCHKINISYS2END IRTCHKINISYS3END FIRST64KBCHECK Irtsysmemchkend Extmemcheck Irtwaitsmiseqend F11FH Irtpasswordend Exioromcheck Irtprebootsetupend Error code Contents Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting Troubleshooting Procedures USB FDD TroubleshootingProcedure 1 USB FDD Head Cleaning Check USB FDD Troubleshooting Troubleshooting Procedures Procedure 2 Diagnostic Test Program Execution CheckFDD error code and status Procedure 3 Connector Check and Replacement Check HDD Troubleshooting HDD Troubleshooting Troubleshooting ProceduresProcedure 1 Partition Check Procedure 2 Message Check Troubleshooting Procedures HDD Troubleshooting Procedure 3 Format Check HDD error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard and Touch pad Troubleshooting Procedure 2 Connector Check and Replacement Check Confidential Procedure 3 Connector Check and Cable Check Display TroubleshootingDisplay Troubleshooting Troubleshooting Procedures Procedure 1 External Monitor Check Troubleshooting Procedures Display Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Modem Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures Modem Troubleshooting LAN Troubleshooting Troubleshooting Procedures LAN Troubleshooting Bluetooth Troubleshooting Troubleshooting Procedures Bluetooth TroubleshootingProcedure 1 Transmitting-Receiving Check Bluetooth Troubleshooting Troubleshooting Procedures Procedure 2 Connection CheckProcedure 3 Replacement Check Troubleshooting Procedures Wireless LAN Troubleshooting Wireless LAN Troubleshooting Procedure 2 Antenna Connection Check Wireless LAN Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Sound Troubleshooting Sound Troubleshooting Procedure 2 Connector Check Sound Troubleshooting Troubleshooting Procedures Procedure 3 Replacement Check Procedure 1 Check on Windows XP Bridge media Slot Troubleshooting Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON password Confidential Confidential Confidential Confidential Confidential Confidential Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Confidential Chapter Tests and Diagnostics Tests and Diagnostics Heatrun Test 20.120.2 Tests and Diagnostics Tables Tests and Diagnostics Diagnostic Test Diagnostic Test Tests and DiagnosticsDiagnostics menu ‰ NDP Test ‰ Expansion Test ‰ CD-ROM/DVD-ROM Test Tests and Diagnostics Diagnostic Test Heatrun test program 2 H/W Hardware initial information setting tool Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Diagnostics menu T&D Executing the Diagnostic Test Tests and Diagnostics Tests and Diagnostics Executing the Diagnostic Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Heatrun Test Heatrun Test Tests and Diagnostics Subtest Names Tests and Diagnostics Subtest Names Hard Disk Subtest Names Tests and Diagnostics Subtest names 2/2 System Test Tests and Diagnostics System Test System Test Tests and Diagnostics Memory Test Tests and Diagnostics Memory Test Keyboard Test Keyboard Test Tests and Diagnostics Display Test Tests and Diagnostics Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Floppy Disk Test Tests and Diagnostics Tests and Diagnostics Floppy Disk Test Printer Test Printer Test Tests and Diagnostics Confidential Async Test Async Test Tests and Diagnostics Hard Disk Test Tests and Diagnostics Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Tests and Diagnostics Real Timer Test Tests and Diagnostics Real Timer Test NDP Test NDP Test Tests and Diagnostics Expansion Test Tests and Diagnostics Expansion Test Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM Test Error Code and Error Status Names Tests and Diagnostics Error Code and Error Status Names PRT Time OUT No Pcmcia Tests and Diagnostics Hard Disk Test Detail Status Hard disk controller status register contentsHard Disk Test Detail Status BBK Operations Program Description Only ONE Test Subtest 02 Touch Pad Subtest 03 GP Button Press any key and following message appears in the display Subtest 05 USB Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Enter Head CleaningHead Cleaning Tests and Diagnostics Function Description Log Utilities Tests and Diagnostics Log Utilities 00 00 0000 FDD-WRITE Protected Log Utilities Tests and Diagnostics Running Test Tests and Diagnostics Running Test Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select Tests and Diagnostics System Configuration System Configuration System Configuration Display Ver X.XX Machine Name ??? System Configuration Tests and Diagnostics Wireless LAN Test Program Atheros Tests and Diagnostics Wireless LAN Test Program AtherosComputer must be booted by the Responder T&D Setting the responder machine Wireless LAN Test Program Atheros Tests and Diagnostics Test procedure Contents of the test and errors Tests and Diagnostics3.26 Wireless LAN Test Program Atheros When an error has detected, the following is displayed Tests and Diagnostics Wireless LAN Test Program Atheros Wireless LAN Test Program Intel-made a/b/g MAC = Main Antenna Test NG Aux Antenna Test NG Disappearance of MAC address data LAN test 28 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN transmit & receive test Completed Repeat count 00000 Confidential Modem loopback test Modem test Bluetooth test Sssss Message Contents Error message Error code for Bluetooth test Bdaddr 1/2 See the Specification of the Bluetooth System in detail Eeeeeee MM P M M M P Error code for Bluetooth test Bdaddr of the DUT 1/2 Confidential Confidential IEEE1394 test Tests and Diagnostics Sound Test program Sound Test programSound Standard test Sound Test program Tests and Diagnostics Sound Legacy test Tests and Diagnostics Sound Test program Subtest Sine wave Test media Toshiba-made test media CD Sound Standard test Confidential CD Sound Legacy test Audio CD Tests and Diagnostics Setup Setup Setup Tests and Diagnostics Accessing the Setup Program Execute-Disable Bit function Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window Factory Preset Configuration Setup Options Maximum performance Enabled FDD →HDD →CD-ROM →LAN Built-in HDD→ USB Default USB → Built-in HDD LAN Setup by OS Disabled Disables the TPM. Default Enabled Enables the TPM 102 HDD 104 Chapter Replacement Procedures Replacement Procedures General Battery pack PC card Bridge media Figures 46 Removing the wireless LAN antenna/Bluetooth antenna Replacement Procedures General General Replacement Procedures Safety Precautions Replacement Procedures General Before You Begin Assembly Procedures Disassembly Procedures Tools and Equipment Screw Tightening Torque Marking of Screws on the Computer Body Color of Screw Shaft Battery pack Replacement Procedures Battery packRemoving the Battery pack Installing the Battery pack Battery pack Replacement Procedures Removing the PC card Replacement Procedures PC cardInstalling the PC card PC card Removing the Bridge media Bridge media Replacement ProceduresInstalling the Bridge media Bridge media Replacement Procedures HDD HDDRemoving the HDD Separating the HDD and HDD holder HDD Replacement Procedures Installing the HDD Removing the Optical drive Optical drive Replacement Procedures Disassembling the optical drive Installing the Optical drive Optical drive4 Replacement Procedures Removing the Keyboard Replacement Procedures Keyboard Removing the keyboard support plate Keyboard Replacement Procedures Installing the Keyboard Never press hard or bend the memory module Memory module Replacement ProceduresMemory module Removing the Memory module Installing the Memory module Replacement Procedures Memory module Cover FAT assembly Cover FAT assembly Replacement ProceduresRemoving the Cover FAT assembly 12 Removing the Cover FAT assembly 13 Removing the Cover FAT assembly 14 Removing the Cover FAT assembly Replacement Procedures Cover FAT assembly Installing the Cover FAT assembly Replacement Procedures Fingerprint sensor board Fingerprint sensor boardRemoving the Fingerprint sensor board Installing the Fingerprint sensor board Fingerprint sensor board Replacement Procedures Touch pad Removing the Touch pad Replacement Procedures4.11 Touch pad Installing the Touch pad Touch pad Replacement Procedures Replacement Procedures SW membrane SW membraneRemoving the SW membrane Installing the SW membrane SW membrane Replacement Procedures Replacement Procedures4.13 Bluetooth module Bluetooth module Removing the Bluetooth module Installing the Bluetooth module Bluetooth module Replacement Procedures Wireless LAN card Replacement Procedures Wireless LAN cardRemoving the Wireless LAN card Installing the Wireless LAN card Wireless LAN card Replacement Procedures Replacement Procedures4.15 MDC Modem Daughter Card MDC Modem Daughter CardRemoving the MDC Installing the MDC MDC Modem Daughter Card Replacement Procedures Replacement Procedures Internal microphone Internal microphoneRemoving the Internal microphone Installing the Internal microphone Internal microphone Replacement Procedures Replacement Procedures RTC battery RTC battery RTC battery Replacement Procedures Removing the RTC batteryInstalling the RTC battery Harness holder / LAN cable Replacement Procedures Harness holder / LAN cable 25 Removing the Harness holder / LAN cable Harness holder / LAN cable Replacement Procedures Installing the Harness holder / LAN cable System board / DC-IN jack System board / DC-IN jack Replacement Procedures Installing the System board / DC-IN jack Replacement Procedures System board / DC-IN jack System board / DC-IN jack Replacement Procedures 29 Removing the Modem jack Modem jack / Wireless communication SW Installing the Modem jack / Wireless communication SW 30 Removing the wireless communication SW Hook Modem jack holder Switch 21 Fan/CPU Replacement Procedures 21 Fan/CPURemoving the Fan/CPU 32 Removing the fan 34 Installing the CPU Installing the Fan/CPU 35 Applying new grease Replacement Procedures 21 Fan/CPU HDD cable/PC card slot Replacement Procedures HDD cable/PC card slotRemoving the HDD cable/PC card slot Installing the HDD cable/PC card slot Replacement Procedures HDD cable/PC card slot LCD unit/FL inverter Replacement Procedures LCD unit/FL inverterRemoving the LCD unit/FL inverter Replacement Procedures LCD unit/FL inverter 40 Removing the FL inverter 41 Removing the LCD unit M2⋅3S S-THIN Head LCD Installing the LCD unit / FL inverter Speaker/LCD cable Replacement Procedures Speaker/LCD cableRemoving the Speaker/LCD cable Installing the Speaker/LCD cable Replacement Procedures Speaker/LCD cable Removing the Cover latch Cover latch Replacement ProceduresInstalling the Cover latch Cover latch Removing the Wireless LAN antenna/Bluetooth antenna Wireless LAN antenna/Bluetooth antenna Installing the Wireless LAN antenna/Bluetooth antenna Replacement Procedures4.27 Hinge HingeRemoving the Hinge Installing the Hinge Hinge4 Replacement Procedures Installing the Battery slider Battery sliderReplacement Procedures Battery slider Removing the Battery slider Fluorescent Lamp Fluorescent Lamp Replacement Procedure Replacement Procedure Fluorescent Lamp 49 Replacing TMD fluorescent lamp 50 Replacing TMD fluorescent lamp 51 Replacing TMD fluorescent lamp 52 Replacing TMD fluorescent lamp 53 Replacing TMD fluorescent lamp Be careful not to damage the TAB 54 Replacing TMD fluorescent lamp Assembling Fluorescent lamp 55 Replacing TMD fluorescent lamp 56 Replacing TMD fluorescent lamp Latch PCB on the PCB latch of the plastic frame 57 Replacing TMD fluorescent lamp 58 Replacing TMD fluorescent lamp 59 Replacing Samsung fluorescent lamp Replacing the 12.1-inch Wxga Samsung Fluorescent Lamp 61 Replacing Samsung fluorescent lamp 62 Replacing Samsung fluorescent lamp Fluorescent Lamp4 Replacement Procedure Assembling the fluorescent lamp Appendices Appendices Appendix Contents Appendix F Wiring Diagrams Figures Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System Board FBMOS* Front View Number Name Figure B-2 System board FBMOS* layout back System Board FBMOS* Back View Confidential Fingerprint Sensor Board FBMOF* Front and Back View Appendices Appendix B Board Layout System board CN1400 SO-DIMM a connector 200-pin Table C-1 SO-DIMM a connector 200-pin 1/3Appendix C Pin Assignments Appendices GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N CN1410 SO-DIMM B connector 200-pin Table C-2 SO-DIMM B connector 200-pin 1/3Appendices Appendix C Pin Assignments GND BDM3-B1P BDQS3-B1N BDQS3-B1P BDQS5-B1N Table C-3 Main HDD interface connector 11-pin CN1850 Main HDD interface connector 11-pin Table C-4 ODD interface connector 50-pin CN1810 ODD interface connector 50-pin Table C-5 PC card interface connector 70-pin CN2110 PC card interface connector 70-pin Table C-6 Media Bridge interface connector 42-pin IS2101 Media Bridge interface connector 42-pin Table C-7 Wireless LAN card interface connector 52-pin CN2600 Wireless LAN card interface connector 52-pin Table C-9 Keyboard interface connector 34-pin CN3010 MDC interface connector 12-pinCN3200 Keyboard interface connector 34-pin Table C-8 MDC interface connector 12-pin 10 CN3240 PAD interface connector 8-pin 11 CN3260 SW membrane interface connector 13-pin12 CN4100 LAN interface connector 12-pin 13 CN3490 LPC debug port interface connector 12-pin 14 CN4200 Ieee 1394 interface connector 4-pin15 CN4400 Bluetooth interface connector 20-pin Table C-17 USB 0 connector 4-pin 16 CN4614 USB 6/4 connector 8-pin17 CN4614 USB 0 connector 4-pin Table C-16 USB 6/4 connector 8-pin Table C-18 LCD interface connector 40-pin 18 CN5000 LCD interface connector 40-pin 22 CN6170 Speaker connector 4-pin 19 CN5080 RGB connector 15-pin20 CN6050 Internal microphone connector 2-pin 21 J6051 External microphone connector 5-pin 26 CN9300 RTC Battery connector 3-pin 23 J6310 Headphone connector 5-pin24 CN8800 DC-IN connector 4-pin 25 CN8810 Main Battery connector 10-pin 27 CN8771 FAN interface connector 4-pin Table C-27 FAN interface connector 4-pinTable C-28 of board interface connector 6-pin Table C-29 System board interface connector 6-pin Table D-1 Scan codes set 1 and set 2 1/4 Appendix D Keyboard Scan/Character Codes Appendices Caps Lock Enter Shift L No.102 ALT R Confidential Cap Key Code set Top Cap Key Code set Top Make Break Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United Kingdom UK Keyboard United States US KeyboardAppendix E Key LayoutAppendices Appendices Appendix E Key Layout LAN Loopback Connector RGB Monitor Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Appendix G Bios rewrite procedures Appendices Rewriting the BiosTools Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures Appendices Appendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I ReliabilityAppendices Appendices Appendix I Reliability