Chapter Contents | Toshiba SATELLITE U200 instruction

2 Troubleshooting Procedures


Chapter 2		Contents
2.1	Troubleshooting		2-1
2.2	Troubleshooting Flowchart		2-3
2.3	Power Supply Troubleshooting		2-7
2.4	System Board Troubleshooting		2-19
2.5	USB FDD Troubleshooting		2-36
2.6	HDD Troubleshooting		2-39
2.7	Keyboard and Touch pad Troubleshooting		2-44
2.8	Display Troubleshooting		2-47
2.9	Optical Drive Troubleshooting		2-49
2.10	Modem Troubleshooting		2-51
2.11	LAN Troubleshooting		2-53
2.12	Bluetooth Troubleshooting		2-54
2.13	Wireless LAN Troubleshooting		2-56
2.14	Sound Troubleshooting		2-58
2.15	Bridge media Slot Troubleshooting		2-61
2.16	Fingerprint sensor Troubleshooting		2-62

PORTÉGÉ M500 Maintenance Manual (960-559)

[CONFIDENTIAL]

2-iii

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Toshiba SATELLITE U200 manual Chapter Contents

Contents

File Number Portégé M500 Copyright Preface Safety Precautions Confidential Acronyms Conventions Table of Contents Only ONE Test Tests and Diagnostics HDD Replacement Procedures Appendices Confidential Hardware Overview Hardware Overview Chapter Contents Tables Figures Features Hardware Overview Features ‰ HDD Hardware Overview Features Features Hardware Overview Hardware Overview Features Front of the computer System unit block diagram Features Hardware Overview Hardware Overview Features Gpio ‰ GPU Features Hardware Overview Hardware Overview 2.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive HDD2D31BZK01 Hardware Overview Keyboard Keyboard Optical Drive DVD-ROM & CD-R/RW drive specificationsOptical Drive Hardware Overview DVD-ROM & CD-R/RW Drive DVD-Super Multi Drive DVD Super Multi drive specificationsHardware Overview Optical Drive TFT Color Display LCD module specificationsTFT Color Display Hardware Overview LCD Module FL Inverter Board FL inverter board specificationsHardware Overview TFT Color Display Power Supply Hardware Overview Power Supply Hardware Overview Power Supply Power supply output rating Main Battery Battery specificationsBatteries Batteries Hardware Overview 10 RTC battery charging/data preservation time RTC batteryHardware Overview Batteries Data preservation time AC Adapter Hardware Overview AC adapter specificationsAC Adapter Hardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting flowchart Set of tool for debug port test Troubleshooting Troubleshooting Procedures Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Flowchart Power Supply Troubleshooting Troubleshooting Procedures Power Supply TroubleshootingProcedure 1 Icons in the LCD Check Battery icon DC in icon Power supply status Procedure 2 Error Code Check Error code Troubleshooting Procedures Power Supply Troubleshooting ‰ 1st Battery ‰ S3V output ‰ 1R8-B1V output ‰ Miscellaneous Power Supply Troubleshooting Troubleshooting Procedures Procedure 3 Connection Check Procedure 4 Charge Check Procedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check Troubleshooting Procedures System Board Troubleshooting KBC Error HDC Error A set of tool for debug port test Procedure 2 Debugging Port Check Boot Mode Port status Inspection items Details Btbkinimemend Prohibition of cache Irtbiossignchk Irtinismbaseend IRTCHKINISYS2END IRTCHKINISYS3END FIRST64KBCHECK Irtsysmemchkend Extmemcheck Irtwaitsmiseqend F11FH Irtpasswordend Exioromcheck Irtprebootsetupend Error code Contents Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check Procedure 1 USB FDD Head Cleaning Check USB FDD TroubleshootingTroubleshooting Procedures USB FDD Troubleshooting FDD error code and status USB FDD Troubleshooting Troubleshooting ProceduresProcedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check Procedure 1 Partition Check HDD TroubleshootingHDD Troubleshooting Troubleshooting Procedures Procedure 2 Message Check Troubleshooting Procedures HDD Troubleshooting Procedure 3 Format Check HDD error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard and Touch pad Troubleshooting Procedure 2 Connector Check and Replacement Check Confidential Display Troubleshooting Troubleshooting Procedures Display TroubleshootingProcedure 1 External Monitor Check Procedure 3 Connector Check and Cable Check Troubleshooting Procedures Display Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Modem Troubleshooting Troubleshooting Procedures Modem Troubleshooting Troubleshooting Procedures Modem Troubleshooting LAN Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Bluetooth TroubleshootingTroubleshooting Procedures Bluetooth Troubleshooting Procedure 3 Replacement Check Bluetooth Troubleshooting Troubleshooting ProceduresProcedure 2 Connection Check Troubleshooting Procedures Wireless LAN Troubleshooting Wireless LAN Troubleshooting Procedure 2 Antenna Connection Check Wireless LAN Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Sound Troubleshooting Sound Troubleshooting Procedure 2 Connector Check Sound Troubleshooting Troubleshooting Procedures Procedure 3 Replacement Check Procedure 1 Check on Windows XP Bridge media Slot Troubleshooting Fingerprint sensor Troubleshooting Procedure 2 Registration of fingerprint Procedure 1 Setting Windows Log-ON password Confidential Confidential Confidential Confidential Confidential Confidential Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Confidential Chapter Tests and Diagnostics Tests and Diagnostics 20.2 Heatrun Test20.1 Tests and Diagnostics Tables Tests and Diagnostics Diagnostics menu Diagnostic TestDiagnostic Test Tests and Diagnostics ‰ NDP Test ‰ Expansion Test ‰ CD-ROM/DVD-ROM Test Tests and Diagnostics Diagnostic Test Heatrun test program 2 H/W Hardware initial information setting tool Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Diagnostics menu T&D Executing the Diagnostic Test Tests and Diagnostics Tests and Diagnostics Executing the Diagnostic Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Heatrun Test Heatrun Test Tests and Diagnostics Subtest Names Tests and Diagnostics Subtest Names Hard Disk Subtest Names Tests and Diagnostics Subtest names 2/2 System Test Tests and Diagnostics System Test System Test Tests and Diagnostics Memory Test Tests and Diagnostics Memory Test Keyboard Test Keyboard Test Tests and Diagnostics Display Test Tests and Diagnostics Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Floppy Disk Test Tests and Diagnostics Tests and Diagnostics Floppy Disk Test Printer Test Printer Test Tests and Diagnostics Confidential Async Test Async Test Tests and Diagnostics Hard Disk Test Tests and Diagnostics Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Tests and Diagnostics Real Timer Test Tests and Diagnostics Real Timer Test NDP Test NDP Test Tests and Diagnostics Expansion Test Tests and Diagnostics Expansion Test Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM Test Error Code and Error Status Names Tests and Diagnostics Error Code and Error Status Names PRT Time OUT No Pcmcia Hard Disk Test Detail Status Tests and Diagnostics Hard Disk Test Detail StatusHard disk controller status register contents BBK Operations Program Description Only ONE Test Subtest 02 Touch Pad Subtest 03 GP Button Press any key and following message appears in the display Subtest 05 USB Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Head Cleaning Tests and Diagnostics Head CleaningFunction Description Enter Log Utilities Tests and Diagnostics Log Utilities 00 00 0000 FDD-WRITE Protected Log Utilities Tests and Diagnostics Running Test Tests and Diagnostics Running Test Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select Tests and Diagnostics System Configuration System Configuration System Configuration Display Ver X.XX Machine Name ??? System Configuration Tests and Diagnostics Computer must be booted by the Responder T&D Wireless LAN Test Program AtherosTests and Diagnostics Wireless LAN Test Program Atheros Setting the responder machine Wireless LAN Test Program Atheros Tests and Diagnostics Test procedure Contents of the test and errors Tests and Diagnostics3.26 Wireless LAN Test Program Atheros When an error has detected, the following is displayed Tests and Diagnostics Wireless LAN Test Program Atheros Wireless LAN Test Program Intel-made a/b/g MAC = Main Antenna Test NG Aux Antenna Test NG Disappearance of MAC address data LAN test 28 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN transmit & receive test Completed Repeat count 00000 Confidential Modem loopback test Modem test Bluetooth test Sssss Message Contents Error message Error code for Bluetooth test Bdaddr 1/2 See the Specification of the Bluetooth System in detail Eeeeeee MM P M M M P Error code for Bluetooth test Bdaddr of the DUT 1/2 Confidential Confidential IEEE1394 test Sound Standard test Tests and Diagnostics Sound Test programSound Test program Sound Test program Tests and Diagnostics Sound Legacy test Tests and Diagnostics Sound Test program Subtest Sine wave Test media Toshiba-made test media CD Sound Standard test Confidential CD Sound Legacy test Audio CD Tests and Diagnostics Setup Setup Setup Tests and Diagnostics Accessing the Setup Program Accepting Changes and Exiting the Setup Window Moving Within the Setup Menu and Changing ValuesFactory Preset Configuration Execute-Disable Bit function Setup Options Maximum performance Enabled FDD →HDD →CD-ROM →LAN Built-in HDD→ USB Default USB → Built-in HDD LAN Setup by OS Disabled Disables the TPM. Default Enabled Enables the TPM 102 HDD 104 Chapter Replacement Procedures Replacement Procedures General Battery pack PC card Bridge media Figures 46 Removing the wireless LAN antenna/Bluetooth antenna Replacement Procedures General General Replacement Procedures Safety Precautions Replacement Procedures General Before You Begin Assembly Procedures Disassembly Procedures Tools and Equipment Screw Tightening Torque Marking of Screws on the Computer Body Color of Screw Shaft Removing the Battery pack Battery packReplacement Procedures Battery pack Installing the Battery pack Battery pack Replacement Procedures Installing the PC card Replacement Procedures PC cardPC card Removing the PC card Installing the Bridge media Bridge media Replacement ProceduresBridge media Removing the Bridge media Removing the HDD Replacement Procedures HDDHDD Separating the HDD and HDD holder HDD Replacement Procedures Installing the HDD Removing the Optical drive Optical drive Replacement Procedures Disassembling the optical drive Installing the Optical drive Optical drive4 Replacement Procedures Removing the Keyboard Replacement Procedures Keyboard Removing the keyboard support plate Keyboard Replacement Procedures Installing the Keyboard Memory module Memory module Replacement ProceduresRemoving the Memory module Never press hard or bend the memory module Installing the Memory module Replacement Procedures Memory module Removing the Cover FAT assembly Cover FAT assemblyCover FAT assembly Replacement Procedures 12 Removing the Cover FAT assembly 13 Removing the Cover FAT assembly 14 Removing the Cover FAT assembly Replacement Procedures Cover FAT assembly Installing the Cover FAT assembly Removing the Fingerprint sensor board Replacement Procedures Fingerprint sensor boardFingerprint sensor board Installing the Fingerprint sensor board Fingerprint sensor board Replacement Procedures Touch pad Removing the Touch pad Replacement Procedures4.11 Touch pad Installing the Touch pad Touch pad Replacement Procedures Removing the SW membrane Replacement Procedures SW membraneSW membrane Installing the SW membrane SW membrane Replacement Procedures Replacement Procedures4.13 Bluetooth module Bluetooth module Removing the Bluetooth module Installing the Bluetooth module Bluetooth module Replacement Procedures Removing the Wireless LAN card Wireless LAN cardReplacement Procedures Wireless LAN card Installing the Wireless LAN card Wireless LAN card Replacement Procedures Removing the MDC Replacement Procedures4.15 MDC Modem Daughter CardMDC Modem Daughter Card Installing the MDC MDC Modem Daughter Card Replacement Procedures Removing the Internal microphone Replacement Procedures Internal microphoneInternal microphone Installing the Internal microphone Internal microphone Replacement Procedures Replacement Procedures RTC battery RTC battery Installing the RTC battery RTC battery Replacement ProceduresRemoving the RTC battery Harness holder / LAN cable Replacement Procedures Harness holder / LAN cable 25 Removing the Harness holder / LAN cable Harness holder / LAN cable Replacement Procedures Installing the Harness holder / LAN cable System board / DC-IN jack System board / DC-IN jack Replacement Procedures Installing the System board / DC-IN jack Replacement Procedures System board / DC-IN jack System board / DC-IN jack Replacement Procedures 29 Removing the Modem jack Modem jack / Wireless communication SW Installing the Modem jack / Wireless communication SW 30 Removing the wireless communication SW Hook Modem jack holder Switch Removing the Fan/CPU 21 Fan/CPU Replacement Procedures21 Fan/CPU 32 Removing the fan 34 Installing the CPU Installing the Fan/CPU 35 Applying new grease Replacement Procedures 21 Fan/CPU Removing the HDD cable/PC card slot HDD cable/PC card slot Replacement ProceduresHDD cable/PC card slot Installing the HDD cable/PC card slot Replacement Procedures HDD cable/PC card slot Removing the LCD unit/FL inverter LCD unit/FL inverter Replacement ProceduresLCD unit/FL inverter Replacement Procedures LCD unit/FL inverter 40 Removing the FL inverter 41 Removing the LCD unit M2⋅3S S-THIN Head LCD Installing the LCD unit / FL inverter Removing the Speaker/LCD cable Speaker/LCD cable Replacement ProceduresSpeaker/LCD cable Installing the Speaker/LCD cable Replacement Procedures Speaker/LCD cable Installing the Cover latch Cover latch Replacement ProceduresCover latch Removing the Cover latch Removing the Wireless LAN antenna/Bluetooth antenna Wireless LAN antenna/Bluetooth antenna Installing the Wireless LAN antenna/Bluetooth antenna Removing the Hinge Replacement Procedures4.27 HingeHinge Installing the Hinge Hinge4 Replacement Procedures Replacement Procedures Battery slider Battery sliderRemoving the Battery slider Installing the Battery slider Fluorescent Lamp Fluorescent Lamp Replacement Procedure Replacement Procedure Fluorescent Lamp 49 Replacing TMD fluorescent lamp 50 Replacing TMD fluorescent lamp 51 Replacing TMD fluorescent lamp 52 Replacing TMD fluorescent lamp 53 Replacing TMD fluorescent lamp Be careful not to damage the TAB 54 Replacing TMD fluorescent lamp Assembling Fluorescent lamp 55 Replacing TMD fluorescent lamp 56 Replacing TMD fluorescent lamp Latch PCB on the PCB latch of the plastic frame 57 Replacing TMD fluorescent lamp 58 Replacing TMD fluorescent lamp 59 Replacing Samsung fluorescent lamp Replacing the 12.1-inch Wxga Samsung Fluorescent Lamp 61 Replacing Samsung fluorescent lamp 62 Replacing Samsung fluorescent lamp Fluorescent Lamp4 Replacement Procedure Assembling the fluorescent lamp Appendices Appendices Appendix Contents Appendix F Wiring Diagrams Figures Table D-7 Appendix a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix B Board Layout Appendices System Board FBMOS* Front View Number Name Figure B-2 System board FBMOS* layout back System Board FBMOS* Back View Confidential Fingerprint Sensor Board FBMOF* Front and Back View Appendices Appendix B Board Layout Appendix C Pin Assignments Appendices System board CN1400 SO-DIMM a connector 200-pinTable C-1 SO-DIMM a connector 200-pin 1/3 GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N Appendices Appendix C Pin Assignments CN1410 SO-DIMM B connector 200-pinTable C-2 SO-DIMM B connector 200-pin 1/3 GND BDM3-B1P BDQS3-B1N BDQS3-B1P BDQS5-B1N Table C-3 Main HDD interface connector 11-pin CN1850 Main HDD interface connector 11-pin Table C-4 ODD interface connector 50-pin CN1810 ODD interface connector 50-pin Table C-5 PC card interface connector 70-pin CN2110 PC card interface connector 70-pin Table C-6 Media Bridge interface connector 42-pin IS2101 Media Bridge interface connector 42-pin Table C-7 Wireless LAN card interface connector 52-pin CN2600 Wireless LAN card interface connector 52-pin CN3200 Keyboard interface connector 34-pin CN3010 MDC interface connector 12-pinTable C-8 MDC interface connector 12-pin Table C-9 Keyboard interface connector 34-pin 12 CN4100 LAN interface connector 12-pin 10 CN3240 PAD interface connector 8-pin11 CN3260 SW membrane interface connector 13-pin 15 CN4400 Bluetooth interface connector 20-pin 13 CN3490 LPC debug port interface connector 12-pin14 CN4200 Ieee 1394 interface connector 4-pin 17 CN4614 USB 0 connector 4-pin 16 CN4614 USB 6/4 connector 8-pinTable C-16 USB 6/4 connector 8-pin Table C-17 USB 0 connector 4-pin Table C-18 LCD interface connector 40-pin 18 CN5000 LCD interface connector 40-pin 20 CN6050 Internal microphone connector 2-pin 19 CN5080 RGB connector 15-pin21 J6051 External microphone connector 5-pin 22 CN6170 Speaker connector 4-pin 24 CN8800 DC-IN connector 4-pin 23 J6310 Headphone connector 5-pin25 CN8810 Main Battery connector 10-pin 26 CN9300 RTC Battery connector 3-pin Table C-28 of board interface connector 6-pin 27 CN8771 FAN interface connector 4-pinTable C-27 FAN interface connector 4-pin Table C-29 System board interface connector 6-pin Table D-1 Scan codes set 1 and set 2 1/4 Appendix D Keyboard Scan/Character Codes Appendices Caps Lock Enter Shift L No.102 ALT R Confidential Cap Key Code set Top Cap Key Code set Top Make Break Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes Appendix E Key LayoutAppendices United Kingdom UK KeyboardUnited States US Keyboard Appendices Appendix E Key Layout Appendix F Wiring diagrams Appendices LAN Loopback ConnectorRGB Monitor Loopback Connector Appendices Appendix F Wiring diagrams Tools Appendix G Bios rewrite procedures AppendicesRewriting the Bios Appendices Appendix G Bios rewrite procedures Rewriting the EC/KBC Appendix H EC/KBC rewrite procedures Appendices Appendices Appendix H EC/KBC rewrite procedures Table I-1 Mtbf Appendix I ReliabilityAppendices Appendices Appendix I Reliability