Troubleshooting Procedures | Toshiba SATELLITE U200 manual

2 Troubleshooting Procedures

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[CONFIDENTIAL]

PORTÉGÉ M500 Maintenance Manual (960-559)

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Toshiba SATELLITE U200 manual Troubleshooting Procedures

Contents

Portégé M500 File Number Copyright Safety Precautions Preface Confidential Conventions Acronyms Table of Contents Tests and Diagnostics Only ONE Test Replacement Procedures HDD Appendices Confidential Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features ‰ HDD Features Hardware Overview Hardware Overview Features Front of the computer System unit block diagram Features Hardware Overview Hardware Overview Features Gpio ‰ GPU Features Hardware Overview 2.5-inch Hard Disk Drive Hardware Overview 2.5-inch Hard Disk Drive HDD2D31BZK01 Keyboard Hardware Overview Keyboard DVD-ROM & CD-R/RW drive specifications Optical DriveOptical Drive Hardware Overview DVD-ROM & CD-R/RW Drive Hardware Overview Optical Drive DVD Super Multi drive specificationsDVD-Super Multi Drive LCD module specifications TFT Color DisplayTFT Color Display Hardware Overview LCD Module Hardware Overview TFT Color Display FL inverter board specificationsFL Inverter Board Power Supply Power Supply Hardware Overview Hardware Overview Power Supply Power supply output rating Battery specifications Main BatteryBatteries Batteries Hardware Overview RTC battery 10 RTC battery charging/data preservation timeHardware Overview Batteries Data preservation time AC Adapter AC adapter specificationsAC Adapter Hardware Overview Hardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Chapter Contents Troubleshooting flowchart Set of tool for debug port test Troubleshooting Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Flowchart Power Supply Troubleshooting Power Supply Troubleshooting Troubleshooting ProceduresProcedure 1 Icons in the LCD Check Battery icon DC in icon Power supply status Procedure 2 Error Code Check Troubleshooting Procedures Power Supply Troubleshooting Error code ‰ 1st Battery ‰ S3V output ‰ 1R8-B1V output ‰ Miscellaneous Power Supply Troubleshooting Troubleshooting Procedures Procedure 3 Connection Check Procedure 4 Charge Check Procedure 5 Replacement Check System Board Troubleshooting System Board Troubleshooting Troubleshooting Procedures Troubleshooting Procedures System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error Procedure 2 Debugging Port Check Boot Mode A set of tool for debug port test Port status Inspection items Details Btbkinimemend Prohibition of cache Irtbiossignchk Irtinismbaseend IRTCHKINISYS2END IRTCHKINISYS3END FIRST64KBCHECK Irtsysmemchkend Extmemcheck Irtwaitsmiseqend F11FH Irtpasswordend Exioromcheck Irtprebootsetupend Error code Contents Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check Troubleshooting Procedures USB FDD Troubleshooting USB FDD TroubleshootingProcedure 1 USB FDD Head Cleaning Check Procedure 2 Diagnostic Test Program Execution Check USB FDD Troubleshooting Troubleshooting ProceduresFDD error code and status Procedure 3 Connector Check and Replacement Check HDD Troubleshooting Troubleshooting Procedures HDD TroubleshootingProcedure 1 Partition Check Troubleshooting Procedures HDD Troubleshooting Procedure 2 Message Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check HDD error code and status Procedure 5 Connector Check and Replacement Check Keyboard and Touch pad Troubleshooting Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Confidential Display Troubleshooting Display Troubleshooting Troubleshooting ProceduresProcedure 1 External Monitor Check Procedure 3 Connector Check and Cable Check Troubleshooting Procedures Display Troubleshooting Optical Drive Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Optical Drive Troubleshooting Modem Troubleshooting Modem Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Modem Troubleshooting LAN Troubleshooting LAN Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Bluetooth Troubleshooting Bluetooth TroubleshootingProcedure 1 Transmitting-Receiving Check Procedure 2 Connection Check Bluetooth Troubleshooting Troubleshooting ProceduresProcedure 3 Replacement Check Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting Procedures Procedure 2 Antenna Connection Check Sound Troubleshooting Troubleshooting Procedures Sound Troubleshooting Sound Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check Procedure 3 Replacement Check Bridge media Slot Troubleshooting Procedure 1 Check on Windows XP Fingerprint sensor Troubleshooting Procedure 1 Setting Windows Log-ON password Procedure 2 Registration of fingerprint Confidential Confidential Confidential Confidential Confidential Confidential Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Confidential Chapter Tests and Diagnostics Tests and Diagnostics 20.1 Heatrun Test20.2 Tests and Diagnostics Tables Tests and Diagnostics Diagnostic Test Tests and Diagnostics Diagnostic TestDiagnostics menu Tests and Diagnostics Diagnostic Test ‰ NDP Test ‰ Expansion Test ‰ CD-ROM/DVD-ROM Test 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Diagnostics menu T&D Tests and Diagnostics Executing the Diagnostic Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Setting of the hardware configuration Tests and Diagnostics Tests and Diagnostics Setting of the hardware configuration Heatrun Test Tests and Diagnostics Heatrun Test Tests and Diagnostics Subtest Names Subtest Names Subtest Names Tests and Diagnostics Subtest names 2/2 Hard Disk Tests and Diagnostics System Test System Test System Test Tests and Diagnostics Tests and Diagnostics Memory Test Memory Test Keyboard Test Tests and Diagnostics Keyboard Test Tests and Diagnostics Display Test Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Tests and Diagnostics Floppy Disk Test Tests and Diagnostics Floppy Disk Test Printer Test Tests and Diagnostics Printer Test Confidential Async Test Tests and Diagnostics Async Test Tests and Diagnostics Hard Disk Test Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Real Timer Test Tests and Diagnostics Tests and Diagnostics Real Timer Test NDP Test Tests and Diagnostics NDP Test Tests and Diagnostics Expansion Test Expansion Test Expansion Test Tests and Diagnostics Tests and Diagnostics CD-ROM/DVD-ROM Test CD-ROM/DVD-ROM Test Error Code and Error Status Names Error Code and Error Status Names Tests and Diagnostics PRT Time OUT No Pcmcia Hard disk controller status register contents Tests and Diagnostics Hard Disk Test Detail StatusHard Disk Test Detail Status BBK Program Description Operations Only ONE Test Subtest 02 Touch Pad Subtest 03 GP Button Subtest 05 USB Press any key and following message appears in the display Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Head Cleaning Head Cleaning Tests and DiagnosticsFunction Description Enter Tests and Diagnostics Log Utilities Log Utilities Log Utilities Tests and Diagnostics 00 00 0000 FDD-WRITE Protected Tests and Diagnostics Running Test Running Test Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Tests and Diagnostics System Configuration System Configuration Tests and Diagnostics System Configuration Display Ver X.XX Machine Name ??? Tests and Diagnostics Wireless LAN Test Program Atheros Wireless LAN Test Program AtherosComputer must be booted by the Responder T&D Wireless LAN Test Program Atheros Tests and Diagnostics Setting the responder machine Test procedure Contents of the test and errors Tests and Diagnostics3.26 Wireless LAN Test Program Atheros When an error has detected, the following is displayed Tests and Diagnostics Wireless LAN Test Program Atheros Wireless LAN Test Program Intel-made a/b/g MAC = Main Antenna Test NG Aux Antenna Test NG Disappearance of MAC address data 28 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN test LAN transmit & receive test Completed Repeat count 00000 Confidential Modem test Modem loopback test Bluetooth test Sssss Error message Message Contents Error code for Bluetooth test Bdaddr 1/2 See the Specification of the Bluetooth System in detail Eeeeeee MM P M M M P Error code for Bluetooth test Bdaddr of the DUT 1/2 Confidential Confidential IEEE1394 test Sound Test program Tests and Diagnostics Sound Test programSound Standard test Sound Test program Tests and Diagnostics Tests and Diagnostics Sound Test program Subtest Sine wave Sound Legacy test CD Sound Standard test Test media Toshiba-made test media Confidential Audio CD CD Sound Legacy test Setup Tests and Diagnostics Setup Setup Tests and Diagnostics Accessing the Setup Program Moving Within the Setup Menu and Changing Values Accepting Changes and Exiting the Setup WindowFactory Preset Configuration Execute-Disable Bit function Setup Options Maximum performance Enabled FDD →HDD →CD-ROM →LAN Built-in HDD→ USB Default USB → Built-in HDD LAN Setup by OS Disabled Disables the TPM. Default Enabled Enables the TPM 102 HDD 104 Chapter Replacement Procedures Replacement Procedures General Battery pack PC card Bridge media Figures 46 Removing the wireless LAN antenna/Bluetooth antenna Replacement Procedures General Replacement Procedures General Replacement Procedures General Safety Precautions Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Color of Screw Shaft Marking of Screws on the Computer Body Replacement Procedures Battery pack Battery packRemoving the Battery pack Battery pack Replacement Procedures Installing the Battery pack Replacement Procedures PC card Installing the PC cardPC card Removing the PC card Bridge media Replacement Procedures Installing the Bridge mediaBridge media Removing the Bridge media HDD Replacement Procedures HDDRemoving the HDD HDD Replacement Procedures Separating the HDD and HDD holder Installing the HDD Optical drive Replacement Procedures Removing the Optical drive Disassembling the optical drive Optical drive4 Replacement Procedures Installing the Optical drive Replacement Procedures Keyboard Removing the Keyboard Keyboard Replacement Procedures Removing the keyboard support plate Installing the Keyboard Memory module Replacement Procedures Memory moduleRemoving the Memory module Never press hard or bend the memory module Replacement Procedures Memory module Installing the Memory module Cover FAT assembly Replacement Procedures Cover FAT assemblyRemoving the Cover FAT assembly 12 Removing the Cover FAT assembly 13 Removing the Cover FAT assembly Replacement Procedures Cover FAT assembly 14 Removing the Cover FAT assembly Installing the Cover FAT assembly Fingerprint sensor board Replacement Procedures Fingerprint sensor boardRemoving the Fingerprint sensor board Fingerprint sensor board Replacement Procedures Installing the Fingerprint sensor board Replacement Procedures4.11 Touch pad Touch pad Removing the Touch pad Touch pad Replacement Procedures Installing the Touch pad SW membrane Replacement Procedures SW membraneRemoving the SW membrane SW membrane Replacement Procedures Installing the SW membrane Bluetooth module Removing the Bluetooth module Replacement Procedures4.13 Bluetooth module Bluetooth module Replacement Procedures Installing the Bluetooth module Replacement Procedures Wireless LAN card Wireless LAN cardRemoving the Wireless LAN card Wireless LAN card Replacement Procedures Installing the Wireless LAN card MDC Modem Daughter Card Replacement Procedures4.15 MDC Modem Daughter CardRemoving the MDC MDC Modem Daughter Card Replacement Procedures Installing the MDC Internal microphone Replacement Procedures Internal microphoneRemoving the Internal microphone Internal microphone Replacement Procedures Installing the Internal microphone RTC battery Replacement Procedures RTC battery Removing the RTC battery RTC battery Replacement ProceduresInstalling the RTC battery Replacement Procedures Harness holder / LAN cable Harness holder / LAN cable Harness holder / LAN cable Replacement Procedures 25 Removing the Harness holder / LAN cable Installing the Harness holder / LAN cable System board / DC-IN jack Replacement Procedures System board / DC-IN jack Replacement Procedures System board / DC-IN jack Installing the System board / DC-IN jack System board / DC-IN jack Replacement Procedures Modem jack / Wireless communication SW 29 Removing the Modem jack 30 Removing the wireless communication SW Installing the Modem jack / Wireless communication SW Hook Modem jack holder Switch 21 Fan/CPU 21 Fan/CPU Replacement ProceduresRemoving the Fan/CPU 32 Removing the fan Installing the Fan/CPU 34 Installing the CPU Replacement Procedures 21 Fan/CPU 35 Applying new grease HDD cable/PC card slot HDD cable/PC card slot Replacement ProceduresRemoving the HDD cable/PC card slot Replacement Procedures HDD cable/PC card slot Installing the HDD cable/PC card slot LCD unit/FL inverter LCD unit/FL inverter Replacement ProceduresRemoving the LCD unit/FL inverter Replacement Procedures LCD unit/FL inverter 40 Removing the FL inverter 41 Removing the LCD unit M2⋅3S S-THIN Head LCD Installing the LCD unit / FL inverter Speaker/LCD cable Speaker/LCD cable Replacement ProceduresRemoving the Speaker/LCD cable Replacement Procedures Speaker/LCD cable Installing the Speaker/LCD cable Cover latch Replacement Procedures Installing the Cover latchCover latch Removing the Cover latch Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna Installing the Wireless LAN antenna/Bluetooth antenna Hinge Replacement Procedures4.27 HingeRemoving the Hinge Hinge4 Replacement Procedures Installing the Hinge Battery slider Replacement Procedures Battery sliderRemoving the Battery slider Installing the Battery slider Fluorescent Lamp Replacement Procedure Fluorescent Lamp Replacement Procedure Fluorescent Lamp 49 Replacing TMD fluorescent lamp 50 Replacing TMD fluorescent lamp 51 Replacing TMD fluorescent lamp 52 Replacing TMD fluorescent lamp Be careful not to damage the TAB 53 Replacing TMD fluorescent lamp Assembling Fluorescent lamp 54 Replacing TMD fluorescent lamp 55 Replacing TMD fluorescent lamp Latch PCB on the PCB latch of the plastic frame 56 Replacing TMD fluorescent lamp 57 Replacing TMD fluorescent lamp 58 Replacing TMD fluorescent lamp Replacing the 12.1-inch Wxga Samsung Fluorescent Lamp 59 Replacing Samsung fluorescent lamp 61 Replacing Samsung fluorescent lamp Fluorescent Lamp4 Replacement Procedure 62 Replacing Samsung fluorescent lamp Assembling the fluorescent lamp Appendices Appendices Appendix Contents Appendix F Wiring Diagrams Figures Table D-7 Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System Board FBMOS* Front View Appendix B Board Layout Appendices Number Name System Board FBMOS* Back View Figure B-2 System board FBMOS* layout back Confidential Fingerprint Sensor Board FBMOF* Front and Back View Appendices Appendix B Board Layout Table C-1 SO-DIMM a connector 200-pin 1/3 System board CN1400 SO-DIMM a connector 200-pinAppendix C Pin Assignments Appendices GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N Table C-2 SO-DIMM B connector 200-pin 1/3 CN1410 SO-DIMM B connector 200-pinAppendices Appendix C Pin Assignments GND BDM3-B1P BDQS3-B1N BDQS3-B1P BDQS5-B1N CN1850 Main HDD interface connector 11-pin Table C-3 Main HDD interface connector 11-pin CN1810 ODD interface connector 50-pin Table C-4 ODD interface connector 50-pin CN2110 PC card interface connector 70-pin Table C-5 PC card interface connector 70-pin IS2101 Media Bridge interface connector 42-pin Table C-6 Media Bridge interface connector 42-pin CN2600 Wireless LAN card interface connector 52-pin Table C-7 Wireless LAN card interface connector 52-pin CN3010 MDC interface connector 12-pin CN3200 Keyboard interface connector 34-pinTable C-8 MDC interface connector 12-pin Table C-9 Keyboard interface connector 34-pin 11 CN3260 SW membrane interface connector 13-pin 10 CN3240 PAD interface connector 8-pin12 CN4100 LAN interface connector 12-pin 14 CN4200 Ieee 1394 interface connector 4-pin 13 CN3490 LPC debug port interface connector 12-pin15 CN4400 Bluetooth interface connector 20-pin 16 CN4614 USB 6/4 connector 8-pin 17 CN4614 USB 0 connector 4-pinTable C-16 USB 6/4 connector 8-pin Table C-17 USB 0 connector 4-pin 18 CN5000 LCD interface connector 40-pin Table C-18 LCD interface connector 40-pin 19 CN5080 RGB connector 15-pin 20 CN6050 Internal microphone connector 2-pin21 J6051 External microphone connector 5-pin 22 CN6170 Speaker connector 4-pin 23 J6310 Headphone connector 5-pin 24 CN8800 DC-IN connector 4-pin25 CN8810 Main Battery connector 10-pin 26 CN9300 RTC Battery connector 3-pin Table C-27 FAN interface connector 4-pin 27 CN8771 FAN interface connector 4-pinTable C-28 of board interface connector 6-pin Table C-29 System board interface connector 6-pin Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R Confidential Cap Key Code set Top Table D-4 Scan codes with Fn key Cap Key Code set Top Make Break Table D-6 No.124 key scan code This key generates only make codes United States US Keyboard United Kingdom UK KeyboardAppendix E Key LayoutAppendices Appendices Appendix E Key Layout RGB Monitor Loopback Connector LAN Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Rewriting the Bios Appendix G Bios rewrite procedures AppendicesTools Appendices Appendix G Bios rewrite procedures Appendix H EC/KBC rewrite procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC rewrite procedures Appendix I ReliabilityAppendices Table I-1 Mtbf Appendices Appendix I Reliability