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Able Planet OL-1747-02 Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

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Preface

Obtaining Technical Assistance

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Siemens 9751 9006i DTMF Integration Guide

	OL-1747-02	xi

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Able Planet OL-1747-02 manual Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

Contents

Cisco Systems, Inc Siemens 9751 9006i DTMF Integration GuideCisco Unity Revised November 4, Corporate HeadquartersCopyright 2001, Cisco Systems, Inc Siemens 9751 9006i DTMF Integration GuideC O N T E N T S Preface1-10 1-12Remapping Extension Numbers B-1 The Remapping Feature B-1Exiting the Cisco Unity Software A-1 Starting the Cisco Unity Software A-2Audience PrefacePurpose Conventions click Settings > Control Panel > Phone andConfiguration > Settings OrganizationLocation Cisco Unity DocumentationDocument Location viiiCisco Unity System Administration Guide DocumentOrdering Documentation Obtaining DocumentationWorld Wide Web Documentation CD-ROMCisco.com Obtaining Technical AssistanceDocumentation Feedback Technical Assistance Center Contacting TAC by Using the Cisco TAC WebsiteContacting TAC by Telephone Siemens 9751 9006i DTMF Integration Integration OverviewIntegration Steps C H A P T E RPhone System RequirementsCisco Unity Server Integration DescriptionProgramming the Phone System Integration FeaturesParameter Required SettingRequired Setting To program the phone system for analog portsNYTPE HTLNIDX TYPE Line Type Mcolumn D column To confirm that the integration is enabled Configuring Cisco Unity for the IntegrationGo to System > Licensing > Licensed Features 1-10To enter port settings 1-11Switch Parameter Required SettingTo set up the test configuration Testing the Integration1-12 To test an external call with release transfer 1-13To test an internal call with release transfer 1-14To test supervised transfer 1-15To set up supervised transfer on Cisco Unity Step 5 Click the Save icon 1-16C H A P T E R Dual Phone System IntegrationDual Phone System Integration Overview 3.Install Cisco CallManager Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator SettingsChanging Cisco Unity Administrator Settings RequirementsPage Switch Parameter Go to System > Switch > IP SwitchGo to System > Ports To specify switch settings for Cisco CallManagerStep 4 Enter an extension for each port •Subscribers > Message Notification •Subscribers > Subscriber Template > Profile•Subscribers > Subscribers > Profile •Call Management > Call Handlers > ProfileSiemens 9751 9006i DTMF Integration Guide Changing the Number of Installed PortsChanging the Number of Installed Ports Chapter 2 Dual Phone System IntegrationTo remove the existing AV-CiscoTSP To reinstall the AV-Ciscoservice providerSiemens 9751 9006i DTMF Integration Guide 2-10Changing the Number of Installed Ports Chapter 2 Dual Phone System IntegrationA P P E N D I X A Software and ServerExiting and Starting the Cisco Unity Exiting the Cisco Unity SoftwareStep 3 Click Shut Down or Restart Starting the Cisco Unity SoftwareStep 4 Click Shut Down Step 3 Click Start Cisco Unity Step 3 Click Start Setting Up Cisco Unity to Remap Extension Numbers Remapping Extension Numbers The Remapping FeatureA P P E N D I X B To remap extension numbers Syntax and Examples New Number RuleOriginal Number A P P E N D I X C Phone System IntegrationAssigning Dialogic Ports for a Dual To set the Port assignments in the Registry Siemens 9751 9006i DTMF Integration Guide Step 14 Close the Registry EditorOL-1747-02 OL-1747-02 Siemens 9751 9006i DTMF Integration Guide