A P P E N D I X B
Remapping Extension Numbers
The Remapping Feature
The extension remapping feature lets you convert the calling numbers and forwarding numbers of calls that Cisco Unity handles to the extensions of your choice. This feature is useful, for example, when the phone system cannot map multiple extension numbers on a subscriber’s phone to a single Inbox.
Remapping can change one or both of the following extension numbers in a call:
•Calling number (the number from which a call originates). For example, Cisco Unity changes the calling number of calls that the phone system sends it so that the caller ID appears to be a different extension than the one that actually placed the call.
•Forwarding number (the number that a call is going to). For example, unanswered calls to all line extensions on a single phone can be forwarded to the Inbox of a single subscriber; or unanswered calls to phones not assigned to subscribers can be forwarded to the Inbox of a supervisor.
Setting Up Cisco Unity to Remap Extension Numbers
This section includes a procedure for enabling the remapping feature. There are also examples of extension remapping syntax.
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