Common Problems, Symptoms Verified Go To | Acer 5737Z guide

Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To

Power On Issue	Page 120
No Display Issue	Page 121

LCD Failure	Page 123

Internal Keyboard Failure	Page 123

TouchPad Failure	Page 124

Internal Speaker Failure	Page 124

Internal Microphone Failure	Page 126

ODD Failure	Page 128

Modem Failure	Page 131

WLAN Failure	Page 131

Thermal Unit Failure	Page 132

Other Functions Failure	Page 133

Intermittent Failures	Page 134

Undermined Failures	Page 134

4.If the Issue is still not resolved, see “Online Support Information” on page 175.

Chapter 4

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Acer 5737Z manual Common Problems, Symptoms Verified Go To

Contents

Aspire 5737Z Series Service Guide Revision History Copyright Conventions Preface Page Table of Contents Troubleshooting 119 Microsoft Windows Vista Environment Test Aspire 5737Z Series Table of Contents Chapter Features Power subsystem Dimensions and WeightCommunication Privacy control Environment Mobile Penryn System Block Diagram Your Acer Notebook tour Front ViewIcon Description HDD Closed Front View Left View Rear View Right View Bottom View Icon Function Description Indicators Function Left Button Right Button Main touchpad TouchPad Basics with fingerprint reader Lock Keys and embedded numeric keypad Using the Keyboard Key Description Windows Keys Hotkey Icon Function Description Hot Keys Euro symbol Special KeyUS dollar sign Acer GridVista dual-display compatible Using the System Utilities Processor Specification Hardware Specifications and ConfigurationsProcessor Specifications Cores Bus Mfg Cache Package Acer P/N Speed System Memory Specification Bios LAN Interface Specification Wireless Module 802.11b/g SpecificationMemory Combinations Slot Total Memory WD1600BEVT Hard Disk Drive Interface Specification Super-Multi Drive Module Audio Interface Specification Battery Specification Keyboard SpecificationLCD 15.6 HD Specification System Board Major Chips Controller Navigating the Bios Utility Bios Setup Utility Parameter Description Information Disabled MainParameter Description Format/Option Parameter Description Submenu Items Advanced Security Disabled orParameter Description Option Clear or Set Removing a Password Setting a Password Continue Changing a Password Information Main Advanced Security Boot Exit Boot Exit Bios Flash Utilities DOS Flash Utility Flash Image update begins as shown WinFlash Utility Chapter Remove HDD Password Remove HDD/BIOS Password Utilities Removing Bios Passwords Key in biospw 14452 Cleaning Bios Passwords Using the ICW50/ICY70 LAN MAC Utility Using DMITools Disassembly Requirements Machine Disassembly and Replacement Disassembly Process Pre-disassembly InstructionsGeneral Information Main Screw List Quantity Part Number External Module Disassembly Process External Modules Disassembly FlowchartScrew List Step Quantity Removing the Battery Pack Removing the SD Dummy Card Removing the Lower Covers Step Size Quantity Screw Type ODD Module M2.5*8 Removing the Optical Drive Module Step Size Quantity Screw Type ODD Bracket M2*3 Page Removing the Hard Disk Drive Module Step Size Quantity Screw Type HDD Carrier M3*3 Removing the Dimm Modules Step Size Quantity Screw Type Wlan Module M2.5*3 Removing the Wlan Module Detach the Wlan board from the Wlan socket Main Unit Disassembly Flowchart Main Unit Disassembly Process Step Size Quantity Screw Type Switch Cover M2.5*3 Removing the Switch CoverPage Removing the Keyboard Step Size Quantity Screw Type Function Board M2.5*3 Removing the Function Board Chapter Step Size Quantity Screw Type LCD Module M2.5*8 Removing the LCD Module Chapter Page Step Size Quantity Screw Type Carefully remove the LCD module from the chassis Chapter Step Size Quantity Screw Type Upper Cover M2.5*8 Removing the Upper Cover Disconnect a as shown Disconnect B as shown Remove the twelve screws from the Upper Cover as shown Page Step Size Quantity Screw Type TouchPad Bracket M2*3 Removing the TouchPad BracketPage Step Size Quantity Screw Type Left Speaker M2.5*3 Module Removing the Left Speaker Module Step Size Quantity Screw Type Right Speaker M2.5*6 Module Removing the Right Speaker Module Step Size Quantity Screw Type USB Board M2.5*6 Removing the USB Board Removing the Bluetooth Module Step Size Quantity Screw Type Mainboard M2.5*5 Removing the MainboardPage Step Size Quantity Screw Type Thermal Module Removing the Thermal Module Removing the CPU Removing the RTC Battery LCD Module Disassembly Flowchart LCD Module Disassembly Process Step Size Quantity Screw Type LCD Bezel M2.5*6 Removing the LCD Bezel Step Size Quantity Screw Type Inverter Board M2.5*6 Removing the Inverter Board Remove the Inverter Board from the LCD module Removing the Camera Module Step Size Quantity Screw Type LCD Panel M2.5*6 Removing the LCD PanelPage Step Size Quantity Screw Type LCD Brackets M2*3 Removing the LCD Brackets and FPC Cable Removing the Microphone Module Removing the Antennas Replacing the MIC and Antennas LCD Module Reassembly ProcedurePage Replacing the LCD Panel Replacing the Inverter Replacing the Camera Replacing the LCD Bezel Replacing the CPU Main Module Reassembly Procedure Replacing the Thermal Module Replacing the Mainboard Replacing the Bluetooth Module Replacing the USB Board Replacing the Left Speaker Module Replacing the Right Speaker Module Replace the two securing screws Chapter 101 Replacing the TouchPad Bracket Replacing the Upper Case 104 Chapter Connect a as shown Connect B as shown Replacing the LCD Module Page 108 Chapter Page Replacing the Function Board Replacing the Keyboard Replacing the Switch Cover Replacing the Wlan ModuleInsert the Wlan board into the Wlan socket Page Replacing the Dimm Modules Replacing the Hard Disk Drive ModulePlace the HDD in the HDD carrier Replacing the ODD Module Replacing the Lower Covers Replacing the SD Dummy Card Replacing the Battery 118 Chapter Symptoms Verified Go To Common Problems Computer Shutsdown Intermittently Power On Issue No Post or Video No Display Issue Abnormal Video Display Random Loss of Bios Settings Built-In Keyboard Failure LCD Failure Internal Speaker Failure TouchPad Failure Sound Problems Microphone Problems Select Set up microphoneInternal Microphone Failure HDD Not Operating Correctly Select Repair your computerSelect Startup Repair ODD Not Operating Correctly ODD Failure Discs Do Not Play Drive Not Detected Modem Function Failure Wireless Function Failure External Mouse Failure Thermal Unit Failure Other Failures Undetermined Problems Intermittent Problems Post Codes Chipset Post CodesCode Beeps Post Routine Description Display prompt Press F2 to enter Setup Code Beeps Post Routine Description Code Beeps For Boot Block in Flash ROM Top View Jumper and Connector Locations Bottom View Clearing Password Check Clearing Password Check and Bios RecoverySteps for Clearing Bios Password Check Hardware Open Gap Description Bios Recovery Boot Block Bios Recovery by Crisis DiskBios Recovery Hotkey Steps for Bios Recovery from USB Storage Steps for Bios Recovery by Crisis Disk Page FRU Field Replaceable Unit List Aspire 5737Z Series Exploded Diagrams Main AssemblyDescription Acer P/N LCD Panel Aspire 5737Z Series FRU List BatteryCategory Description Acer P/N Adapter Board Category Description Acer P/N Case/Cover/Bracket Assembly Category Description Acer P/N CPU/Processor Super Multi DriveCombo Drive Keyboard HDD LCD Category Description Acer P/N Keyboard Assy LCD Module 15.6 IN. Wxga Glare W LCD Bracket SET R&L for LED Memory Heat sinkSpeaker Screw List MiscellaneousCategory Description Acer P/N Screw Chapter 157 Appendix a Aspire 5737Z SeriesModel Country Acer P/N Description VHP32ATBE1 MC Umace VHP32ATGR1 MC Umace VHP32ATME6 MC Umace Acla VHB32ATCN1 MC Umacef HDD 1GB ODD Model 343G25Mn N15.6WXGAG SO1GBIII10 343G32Mn Page 169 Page Appendix B Test Compatible Components Vendor Type Description Adapter Microsoft Windows Vista Environment TestAudio Codec Camera Northbridge Vendor Type Description Software WiFi Antenna Appendix C Online Support Information 176 Index 178