Troubleshooting | Acer R910 Series manual

140	5 Troubleshooting

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Acer R910 Series manual Troubleshooting

Contents

Acer Altos R910 Series User’s GuidePage FCC notice Class a equipment Laser compliance statement Use conditions Important safety instructions Page Contents Bios setup Troubleshooting 127 Appendix C Integrated Scsi hardware RAID Configuration 175 Appendix a Acer Altos R910 rack Installation guide 141Appendix B Memory configuration options 155 Index 179Page System tour Page Chipset Features summaryProcessor Memory subsystem Media storage Scsi controllerIntegrated hardware RAID optional Graphic interface Serial ATA portNetworking Baseboard Management Controller Power supply Operating system and softwareSystem fan External and internal structure Front bezelIcon Component Front panel Front panel control button functions Function Front panel LED indicators Color Status Description Indicator LED Hot-plug Amber HDD is active Rear panel Rear panel LED indicators Function Color Description Indicator LED Internal components System boards Mainboard Description Scsi backplane board Hot-plug memory board Memory board LED indicators Feature Color Description Jumper name Settings Function System jumpers System setup Page Checking the package contents Setting up the systemPre-installation requirements Selecting a site Connecting peripherals Turning on the system Power-on problems Configuring the system OS Turning off the system System upgrade Page Installation precautions ESD precautionsPre-installation instructions Post-installation instructions Opening the server Removing the front bezel Installing the front bezel Removing the top cover Installing the top cover Removing the CPU air baffle To remove the CPU air baffle Installing the CPU air baffle Removing the center brace To remove the center brace Installing the center brace Removing a memory board air baffle To remove the memory board air baffle Installing a memory board air baffle Configuring hot-pluggable components Hard disk drives Determining drive statusRemoving a HDD Installing a HDD System fan assembly Removing the system fan assembly Installing the system fan assembly Power supply Removing a power supply Installing a power supply Memory board Memory board replacement options Removing a hot-plug memory board Installing a hot-plug memory board PCI card Removing hot-plug PCI cardTo remove a hot-plug PCI card with OS hot-plug interface Installing a hot-plug PCI card Configuring cold-pluggable components Installing the DVD drive DVD driveRemoving the DVD drive Page Installing a 5.25-inch drive Inch drivePage Processor Removing a CPUCPU upgrading guidelines Page Installing a CPU Page Processor core VRMs Processor core VRM requirementsNo. of processors Processor core 10.2 VRM requirement Removing the processor core VRM Installing a processor core VRM Processor 4 VRM Removing a memory board Installing a memory board Dimm module installation guidelines Dimm modules Installing DIMMs System upgrade Removing DIMMs To reconfigure the system memory Installing a non-hot-plug PCI cardRemoving a non-hot-plug PCI card Installing the ARMC/3 or BMC module ARMC/3 optional or BMC moduleRemoving the ARMC/3 or BMC module System upgrade Configuring integrated Scsi hardware RAID components Installing the RAID activation key RAID activation keyRemoving the RAID activation key RAID cache Removing the RAID cache Installing the RAID cache RAID BBU Removing the RAID BBU System upgrade Installing the RAID BBU System upgrade Bios setup Page Introduction System options menu Using the System options menu Continue Booting Boot Manager Boot Maintenance Manager Bios Setup Utility Error Manager Bios setup Entering Bios setupPage Using the Bios menus Main Enabled Parameter Description Option Disabled 101 Auto Processor Information Memory Parameter Description Configure Memory RAS and Performance 104 Max PerformanceYes View Configuration Details 107 View and Configure Memory Board # Healthy Installed DevicesNot IDE Controller ATA Mass Storage LAN Video USB Serial 3F8 PCI Server Management Console Redirection 118 FRU Information SEL Logging FRB Information Not Installed Security To set a Administrator/User password To change the Administrator/User passwordTo remove the User password Save, Restore & Exit Downloading the Bios image file Upgrading the BiosRecording the current Bios settings To upgrade the Bios 126 Troubleshooting Page Problems following initial system installation TroubleshootingResetting the system To do this Press First steps checklist Hardware diagnostic testing Verifying proper operation of key system lightsConfirming loading of the OS Specific problems and corrective actions Power indicator does not lightServer powers on but turns off often with fault light Server boot does not complete Post Server does not recognize all of the processors installedHDD activity indicator does not light ODD drive cannot read a disc ODD Optical disk drive activity indicator does not lightODD tray cannot be ejected Hard drives are not recognized External device connected to a USB connector does not work Bootable CD drive is not detectedNew memory modules installed are not detected Cannot connect to a server Diagnostics pass but the connection fails Problems with the networkNetwork status indicator does not light Controller stopped working when an adapter was installed There is problem with the application software Network activity indicator does not lightServer hangs when the drivers are loaded No characters appear on the screen Characters are distorted or incorrect System cooling fan do not rotate properly 140 Troubleshooting Rack installation guide Page Setting up the system rack Equipment rack precautions Appendix a Acer Altos R910 rack installation guide System rack installation Vertical mounting hole pattern Installing the system into the rack To install the system into a four-post rack 148 149 Fully extend the mounting rails on the rack 151 152 153 154 Configuration options Page Introduction Installation and population order Memory board installation orderDimm module installation order Population with two memory boards Dimm module population orderPopulation with one memory board Population with four memory boards Dimm population with sparing Dimm population with mirroring Dimm population with RAID Memory Maximum Hot-plug Compatibility Performance Mirroring Hot-add Supported Hot-replace Hot-upgradeMemory modes Operation To configure memory to maximum compatibility Maximum compatibility Select View Configuration Details To configure memory to maximum performance Maximum performance 167 To configure memory sparing Memory sparing Set the Reserve Rank for Spare to Enabled To configure memory RAID Memory RAIDPage To configure memory mirroring Memory mirroringPage 174 Appendix B Memory configuration options Hardware RAID configuration Page Configuring the integrated Scsi hardware RAID Loading factory default settingCreating and Initialing a RAID Volume Assigning a hot spare disk Index 180 181 182