Acer R910 Series - page 137

5 Troubleshooting

Contents

Main Page iii Notices FCC notice Class A equipment Notice: Shielded cables Notice: Peripheral devices Laser compliance statement v Important safety instructions vi Contents 1 System tour 1 2 System setup 23 3 System upgrade 31 4 BIOS setup 87 5 Troubleshooting 127 Page Page Page Page Features summary Processor Chipset Memory subsystem Media storage SCSI controller Integrated hardware RAID (optional) Page Operating system and software Power supply System fan External and internal structure Front bezel Front panel 9 Front panel control button functions Below table lists the functions of the front panel control buttons. 10 Front panel LED indicators Below table lists the LED states on the front panel. Page Page Rear panel 14 Rear panel LED indicators Below table lists the LED states on the rear panel. Page Page System boards Mainboard Page SCSI backplane board Hot-plug memory board 21 Memory board LED indicators System jumpers Page Page Setting up the system Pre-installation requirements Selecting a site Checking the package contents Connecting peripherals Turning on the system Power-on problems Configuring the system OS Turning off the system Page Page Installation precautions ESD precautions Pre-installation instructions Post-installation instructions Opening the server Removing the front bezel Page Installing the top cover Removing the CPU air baffle To remove the CPU air baffle Installing the CPU air baffle Removing the center brace To remove the center brace Page Removing a memory board air baffle To remove the memory board air baffle Page Page Hard disk drives Determining drive status Removing a HDD Installing a HDD System fan assembly Removing the system fan assembly Installing the system fan assembly 49 Power supply Removing a power supply Installing a power supply Memory board Memory board replacement options Removing a hot-plug memory board Installing a hot-plug memory board PCI card Removing hot-plug PCI card To remove a hot-plug PCI card with OS hot-plug interface: Installing a hot-plug PCI card Page DVD drive Removing the DVD drive Installing the DVD drive Page 5.25-inch drive Installing a 5.25-inch drive Page Processor CPU upgrading guidelines Removing a CPU Page Page Page Processor core VRMs Processor core VRM requirements Removing the processor core VRM Installing a processor core VRM Memory board Removing a memory board Installing a memory board DIMM modules DIMM module installation guidelines Installing DIMMs Page Removing DIMMs To reconfigure the system memory: PCI card Removing a non-hot-plug PCI card Installing a non-hot-plug PCI card ARMC/3 (optional) or BMC module Removing the ARMC/3 or BMC module Installing the ARMC/3 or BMC module Page Configuring integrated SCSI hardware RAID components RAID activation key Removing the RAID activation key Installing the RAID activation key RAID cache Removing the RAID cache Installing the RAID cache RAID BBU Removing the RAID BBU Page Installing the RAID BBU Page Page Page Introduction System options menu Page Page Boot Maintenance Manager Page Page BIOS setup Entering BIOS setup Page Using the BIOS menus Main Page 100 Processor Page Page Memory 104 Configure Memory RAS and Performance Page View Configuration Details Page View and Configure Memory Board # Devices IDE Controller Mass Storage 112 LAN Page Page Serial Page Server Management Console Redirection Page Page Page 122 Security To set a Administrator/User password To change the Administrator/User password To remove the User password 124 Save, Restore & Exit Upgrading the BIOS Recording the current BIOS settings Downloading the BIOS image file To upgrade the BIOS: Page Page Page Troubleshooting Resetting the system Problems following initial system installation First steps checklist Hardware diagnostic testing Verifying proper operation of key system lights Confirming loading of the OS Specific problems and corrective actions Power indicator does not light. Server powers on but turns off often with fault light Server boot does not complete POST Server does not recognize all of the processors installed HDD activity indicator does not light. ODD (Optical disk drive) activity indicator does not light. ODD tray cannot be ejected. ODD drive cannot read a disc. Hard drives are not recognized. Bootable CD drive is not detected. New memory modules installed are not detected. External device connected to a USB connector does not work. Cannot connect to a server Problems with the network Network activity indicator does not light. Server hangs when the drivers are loaded. There is problem with the application software. No characters appear on the screen. Characters are distorted or incorrect. System cooling fan do not rotate properly. Page Page Page Setting up the system rack Equipment rack precautions Page Page Vertical mounting hole pattern Page Page Page Page Page Page Page Page Page Page Introduction 158 Installation and population order Memory board installation order The table below lists the suggested memory board installation order. DIMM module installation order The table below lists the suggested DIMM module installation for a memory board: DIMM module population order The tables below list the suggested DDR2 DIMM module population for normal configuration. Population with one memory board Appendix B: Memory configuration options 160 DIMM population with sparing The tables below list the suggested DDR2 DIMM module population for memory sparing configuration. Population with one memory board 161 DIMM population with mirroring The tables below list the suggested DDR2 DIMM module population for memory mirroring configuration. Appendix B: Memory configuration options DIMM population with RAID Memory modes Maximum compatibility To configure memory to maximum compatibility: Page Maximum performance To configure memory to maximum performance: Page Memory sparing To configure memory sparing: Page Memory RAID To configure memory RAID Page Memory mirroring To configure memory mirroring: Page Page Page Page Configuring the integrated SCSI hardware RAID Starting integrated SCSI hardware RAID configuration utility Loading factory default setting Creating and Initialing a RAID Volume Assigning a hot spare disk Index Numerics A B C M N O P R T U