Troubleshooting | Acer R910 Series specification

5 Troubleshooting

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Acer R910 Series manual Troubleshooting

Contents

User’s Guide Acer Altos R910 SeriesPage Class a equipment FCC notice Use conditions Laser compliance statement Important safety instructions Page Contents Troubleshooting 127 Bios setup Appendix B Memory configuration options 155 Appendix a Acer Altos R910 rack Installation guide 141Appendix C Integrated Scsi hardware RAID Configuration 175 Index 179Page System tour Page Processor Features summaryChipset Memory subsystem Integrated hardware RAID optional Media storageScsi controller Networking Serial ATA portGraphic interface Baseboard Management Controller System fan Power supplyOperating system and software Icon Component External and internal structureFront bezel Front panel Function Front panel control button functions Color Status Description Indicator Front panel LED indicators LED Hot-plug Amber HDD is active Rear panel Function Color Description Indicator Rear panel LED indicators LED Internal components Mainboard System boards Description Scsi backplane board Hot-plug memory board Feature Color Description Memory board LED indicators System jumpers Jumper name Settings Function System setup Page Pre-installation requirements Setting up the systemChecking the package contents Selecting a site Connecting peripherals Turning on the system Power-on problems Configuring the system OS Turning off the system System upgrade Page Pre-installation instructions Installation precautionsESD precautions Post-installation instructions Removing the front bezel Opening the server Removing the top cover Installing the front bezel Installing the top cover To remove the CPU air baffle Removing the CPU air baffle Installing the CPU air baffle To remove the center brace Removing the center brace Installing the center brace To remove the memory board air baffle Removing a memory board air baffle Installing a memory board air baffle Configuring hot-pluggable components Removing a HDD Hard disk drivesDetermining drive status Installing a HDD Removing the system fan assembly System fan assembly Installing the system fan assembly Power supply Installing a power supply Removing a power supply Memory board Memory board replacement options Removing a hot-plug memory board Installing a hot-plug memory board To remove a hot-plug PCI card with OS hot-plug interface PCI cardRemoving hot-plug PCI card Installing a hot-plug PCI card Configuring cold-pluggable components Removing the DVD drive Installing the DVD driveDVD drive Page Inch drive Installing a 5.25-inch drivePage CPU upgrading guidelines ProcessorRemoving a CPU Page Installing a CPU Page No. of processors Processor core 10.2 VRM requirement Processor core VRMsProcessor core VRM requirements Removing the processor core VRM Installing a processor core VRM Processor 4 VRM Removing a memory board Installing a memory board Dimm modules Dimm module installation guidelines Installing DIMMs System upgrade Removing DIMMs Removing a non-hot-plug PCI card To reconfigure the system memoryInstalling a non-hot-plug PCI card Removing the ARMC/3 or BMC module Installing the ARMC/3 or BMC moduleARMC/3 optional or BMC module System upgrade Configuring integrated Scsi hardware RAID components Removing the RAID activation key Installing the RAID activation keyRAID activation key Removing the RAID cache RAID cache Installing the RAID cache Removing the RAID BBU RAID BBU System upgrade Installing the RAID BBU System upgrade Bios setup Page Introduction System options menu Using the System options menu Continue Booting Boot Manager Boot Maintenance Manager Bios Setup Utility Error Manager Entering Bios setup Bios setupPage Main Using the Bios menus Parameter Description Option Enabled Disabled Auto 101 Processor Information Parameter Description Memory 104 Configure Memory RAS and Performance Yes MaxPerformance View Configuration Details 107 Healthy View and Configure Memory Board # Not InstalledDevices ATA IDE Controller Mass Storage LAN Video USB 3F8 Serial PCI Server Management 118 Console Redirection FRU Information SEL Logging FRB Information Security Not Installed To remove the User password To set a Administrator/User passwordTo change the Administrator/User password Save, Restore & Exit Recording the current Bios settings Upgrading the BiosDownloading the Bios image file To upgrade the Bios 126 Troubleshooting Page Resetting the system TroubleshootingProblems following initial system installation To do this Press First steps checklist Confirming loading of the OS Hardware diagnostic testingVerifying proper operation of key system lights Server powers on but turns off often with fault light Specific problems and corrective actionsPower indicator does not light HDD activity indicator does not light Server boot does not complete PostServer does not recognize all of the processors installed ODD tray cannot be ejected ODD Optical disk drive activity indicator does not lightODD drive cannot read a disc Hard drives are not recognized New memory modules installed are not detected Bootable CD drive is not detectedExternal device connected to a USB connector does not work Cannot connect to a server Network status indicator does not light Problems with the networkDiagnostics pass but the connection fails Controller stopped working when an adapter was installed Server hangs when the drivers are loaded Network activity indicator does not lightThere is problem with the application software No characters appear on the screen Characters are distorted or incorrect System cooling fan do not rotate properly 140 Troubleshooting Rack installation guide Page Equipment rack precautions Setting up the system rack Appendix a Acer Altos R910 rack installation guide System rack installation Vertical mounting hole pattern To install the system into a four-post rack Installing the system into the rack 148 149 Fully extend the mounting rails on the rack 151 152 153 154 Configuration options Page Introduction Dimm module installation order Installation and population orderMemory board installation order Population with one memory board Dimm module population orderPopulation with two memory boards Population with four memory boards Dimm population with sparing Dimm population with mirroring Dimm population with RAID Memory modes Hot-add Supported Hot-replace Hot-upgradeMemory Maximum Hot-plug Compatibility Performance Mirroring Operation Maximum compatibility To configure memory to maximum compatibility Select View Configuration Details Maximum performance To configure memory to maximum performance 167 Memory sparing To configure memory sparing Set the Reserve Rank for Spare to Enabled Memory RAID To configure memory RAIDPage Memory mirroring To configure memory mirroringPage 174 Appendix B Memory configuration options Hardware RAID configuration Page Creating and Initialing a RAID Volume Configuring the integrated Scsi hardware RAIDLoading factory default setting Assigning a hot spare disk Index 180 181 182