On-Line Services

ADTRAN Internet Homepage: http://www.adtran.com

The ADTRAN Internet homepage contains an ISDN Info Desk with the following information:

General product information

Modem scripts for popular software applications

Frequently asked questions (FAQs) about common telecommunication issues.

Setup information for ADTRAN ISDN products.

Electronic Mail: support@adtran.com

Electronic mail technical support allows customers to ask general ques- tions and post noncritical technical support issues about ADTRAN prod- ucts and services. A 24-hour response time can be expected.

Fax Service: 205-963-7941

Field support questions are accepted by fax at this number.

FAXBack Service: 205-963-8200

ADTRAN documentation and support notes can be easily faxed to you by calling and following the simple instructions to request the documents you need.

Pre-Sales Inquiries and Application Support

For Reseller or End-User

Based on the information needed, please contact your local Distributor, Dealer, or Reseller first. If they are unable to assist you, call Applications Assistance at (800) 615-1176 for product usage questions or Inside Sales at

(800)827-0807 for list price, availability, and purchase locations nearest

you.

Post-Sales Support

For Reseller or End User

Based on the information needed, please contact your local Distributor, Dealer, or Reseller first. If they are unable to assist you, call ADTRAN Technical Support at (888) 4-ADTRAN and have the unit serial number available.

Page 111
Image 111
ADTRAN Express XRT manual On-Line Services, Pre-Sales Inquiries and Application Support, Post-Sales Support