Chapter Troubleshooting, Power/Line LED is Off | ADTRAN Express XRT

Chapter 6

Troubleshooting

TROUBLESHOOTING GUIDELINES

This section provides troubleshooting techniques to alleviate problems that may be encountered while operating the Express XRT. If problems persist contact ADTRAN technical support for assistance (see the back cover of this manual).

Power/Line LED is Off

This indicates a problem with the power to the unit. Verify that the power cord is connected to the Express XRT and is plugged into a known working electrical outlet. If the Euro ISDN switch is selected, this may also indicate that the power is on but the line is deactivated.

Power/Line LED Flashes and B1 and B2 LEDs are Off

This indicates a problem with the physical connection of the ISDN line from the local telephone company to the Express XRT.

1.Verify the large end of the RJ-45 to RJ-45 cable (included with the Express XRT) is connected to the ISDN connector on the rear panel of the Express XRT.

2.Verify the other end of the RJ-45 to RJ-45 cable is connected to the ISDN NT1.

3.Contact the local telephone service provider.

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Express XRT User Guide

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ADTRAN Express XRT manual Chapter Troubleshooting, Troubleshooting Guidelines, Power/Line LED is Off

Contents

User Guide Express XRT Trademarks Service Type Service Order Code Page Canadian Equipment Limitations Canadian Emissions RequirementsPage Page Page Nynex Telephone Company Contacts for Isdn ServicePage Table of Contents Installing an Analog Modem List of Figures List of Tables Figure B-1 Front Panel LEDs Express XRT Overview Chapter OverviewGetting Started For a Macintosh Minimum RequirementsWhat You Provide For a PC What Adtran Provides Express XRT Contents Overview Installing the Adtran Express XRT Chapter InstallationVerify Switch Settings Dip Switches on Rear Panel Connecting the Express XRT Go to the Express XRT Software Installation section Express XRT Software InstallationStandard Isdn Internet/Remote Access Application Select Adtran Express XRT from the Drivers list Microsoft Windows 95 and Windows NT Windows 95 Plug and Play Select Adtran Express XRT from the Drivers list Microsoft Windows 3.1 and Windows NT Installation OptionsGo to the section Using the Express Configuration Wizard on Get On With It Windows NT 3.51 INF File Installation Double-click the Express Configuration Installer icon Macintosh Installation Conference Calling Basic Telephone ServiceSupplementary Voice Services Call Waiting Single Phone Number Operation Phone Number AllocationAutomatic Redial For the Macintosh operating system Using the Express Configuration WizardFor Windows 95 and WIndows NT For WIndows 3.x and WIndows NT Express Configuration Automatic Guide option Installation Auto-Detect button Auto-Detect SPIDs/Switch Type Expert IsdnExpress Configuration Wizard Connection Tab This option only applies to North American switches Express Configuration Wizard Tray Tool Using the Express Configuration Wizard Help Preferences Tab Express Configuration Wizard Tray Tool Express XRT Enabled, External Analog Modem Disabled Express XRT Disabled, External Analog Modem EnabledUnknown State Refresh Express Configuration Tray Tool MenuEnable/Disable Modem Properties Exit Installing Windows 95 Dial-Up Networking VT 100 Terminal Emulation VT 100 Configuration VT 100 Terminal Status Buffer VT 100 Terminal Configuration Menu VT 100 Terminal Status Buffer Menu External Analog Modem Application Installing an Analog Modem External Analog Modem Application Connecting an External Analog Modem Have Disk Installing a New External Analog ModemClick Connect External Modem Select Dont detect my modem I will select it from a list Required External Analog Modem Settings Configuring an External Analog Modem Controlling an External Analog Modem Express Configuration Wizard Modem Enable No Modem Attached Error Message Express Configuration Wizard Connecting an External Modem Terminal Emulation Modem Enable Express Configuration Wizard Modem DisableDEM Found HyperACCESS Enabling an External Analog Modem HyperACCESS Verifying External Modem Connection HyperACCESS Disabling an External Analog Modem Terminal Emulation Modem DisableInternal Analog Modem Application Internal Analog Modem Application Connecting an Internal Analog Modem Factory Default Configuration Chapter Application Configuration Factory PPP 64k Internet Profile ConfigurationsFactory Multilink PPP 128k Internet Factory Async Bonding 128k Remote Access Express Configuration WizardStarting the Express Configuration Wizard Software Factory V.120 64k Remote Access Creating a Custom Profile Internet and Remote Access Isdn Setup Tab Defining a User Program Button Protocol Tab Advanced Tab Message Waiting Indicator Inactivity TimerCalling Features Options Calling Features Tab Incoming Voice Call Options Flash/Hook DefaultEnable Call Rejection List Enable Anonymous Call Rejection BBS Applications Defining a Custom HyperACCESS Session Shiva Password Authentication Protocol Spap Application Configuration Chapter Upgrading Software Express Configuration Wizard Diagnostics Tab HyperACCESS Send Dialog Box Power/Line LED Flashes and B1 and B2 LEDs are Off Chapter TroubleshootingTroubleshooting Guidelines Power/Line LED is Off Power/Line LED, B1, and B2 LEDs Flash Green Auto-detect is only used in North America Dial-Up Connection ProblemsAuto-detect Switch/SPIDs Remains at Link Down Express XRT Not Detected Difficulty with 230.4 kbps Operation External Analog Modem Not DetectedDial-Up Networking Difficulty AT Commands Appendix a AT Commands and S-Registers Reading an S-Register String Using an AT CommandUsing S-Registers Reading an S-Register Command Function Dialing a Call using the AT Command ProcessorChanging a String S-Register Carrier Detect CD Control Line Options Clear-To-Send CTS Control Line Options AT Command Response Message Types S8 Call Rejection Register List ING PPP ModeS12 Escape Time S14 Misc Bits Async Bond DTE DTR DTE RTSDTE DSR DTE CD Bond Txdeq Switch TypeBond Txfa Bond Txadd LDN1 LOC S53 Call Type S54 Protocol S58 Call Screen INGSPID1 LOC SPID2 LOC Remote DTE ParityDTE Stop DTE Flow CR0 LOC S93 Call Type RoutingLocal Tones Country Appendix A. AT Commands and S-Registers Table B-A Appendix B LEDsLEDs Front Panel LEDs North America a ﬂashing light Appendix C Status Buffer Messages Accessinfodiscarded Bonding +/-XXX BadinfoelemBearcapnotavail Bearercapnotauth Channotimplemented BusyCallrejected Chandoesnotexist Destoutoforder Dest not Isdn ID = FacilitynotimplementFacilitynotsubscribed Facilityrejected LDN TOO Long InvalidelemcontentsInvalidmsgunspec Invalidnumberformat Nonexistentmsg NetworkcongestionNetworkoutoforder Nocircuitavailable Reqchannelnotavail ProtocolerrorPPP Compression UP PPP Link Loopback Temporaryfailure ServicenotavailTimerexpiry Source not Isdn Wrongmessage V120 TimeoutWrongmsgforstate Appendix D Loop Status Messages PPP Yyyy Rate adaption protocol V120 Appendix D. Loop Status Messages Pin Name Description Appendix E Connector PinoutsRS-232 Interface Table E-A Modem Interface Ring IndicatorData Terminal Ready = Input O = Output RJ-45 Isdn Line Interface Table E-CRJ-11 Pots Port Interface Table E-D Express XRT Ground Pinouts Figure E-3 Numerics Index INF Index Index Do not STAPLE. Registration form inside Express XRT Warranty Registration Card Pre-Sales Inquiries and Application Support On-Line ServicesPost-Sales Support