Apex Digital model 140DX - page 59

Apex OutLook 140DX/180DX Switch User Guide 59

Troubleshooting

SYMPTOM PROBABLE CAUSE RECOMMENDED SOLUTION

Keyboard

signal did

work on all

servers, but

then stopped

or

Keyboard

signal never

did work on

all servers

Console keyboard Check for loose console keyboard

cable.

Reconnect the console keyboard

cable.*

Check maximum length of the

console cable extension (maximum

length = 12 feet).

Replace the console keyboard.*

Press the Reset button on the back

panel of the switch (must have

performed Snapshot in order for the

reset function to work properly).

Check for loose interconnecting

keyboard cables.

Keyboard

error on

startup

Updated system

software Check the internet for the latest

firmware version of the keyboard.

Keystrokes

shifted,

swaps upper

case for lower

case

Server keyboard left

in shifted state

when last selected

Press both SHIFT keys to change

keystrokes to lower case or upper

case.

Keystrokes

are not

working

properly

Console keystrokes

stuck in a locked

mode

At the console keyboard:

On the left side of the keyboard,

press

CAPS LOCK+SHIFT+CONTROL+ALT

On the right side of the keyboard,

press

ALT+CONTROL+SHIFT

Keyboard (continued)

*Some servers require restarting when

the keyboard cable is disconnected from

the server. For this reason, perform

these tests when the server can be

restarted.

Contents

Main Page CONTENTS 3 S Apex OutLook 140DX/180DX Switch User Guide CONTENTS 4 SAFETY (CONTINUED) Pred intalciou tohto produktu si pretajte Informa n brorku o bezpenosti. G ETTING H ELP , S ERVICE , AND I Getting help, service, and information 1 C 2 3 4 5 6 7 CONTENTS (CONTINUED) 1 OVERVIEW P RODUCT O F FEATURES (CONTINUED) 6 Set up the Switch System Before installing this product, read the Safety Information on the Apex User Guide CD. QUICK START Page POWER UP YOUR SWITCH SYSTEM INSTALLATION R ACK I CABLING CABLE LENGTHS USING LOCKING CABLE CONNECTORS DISCONNECTING CABLES CONNECTING CABLES CONNECTING CABLES (CONTINUED) STATEMENT 1 CONNECTING CABLES (CONTINUED) Connecting the Cables STARTING THE SWITCH BOX POWERING UP THE SYSTEM STARTING THE COMPUTERS CONFIGURING THE SWITCH BOX UNATTENDED REBOOT RESETTING THE UNIT MAKING CONNECTIONS UNDER POWER ALTERNATIVE CONFIGURATIONS ALTERNATIVE CONFIGURATIONS (CONTINUED) 5 USING OSCAR LAUNCHING OSCAR OSCAR SELECTION SCREEN OSCAR STATUS PORT SYMBOLS Apex OutLook 140DX/180DX Switch User Guide 29 USING OSCAR C OMMAND S This section describes the key sequences that are used to activate OSCAR functions. OSCAR ADVANCED MENUS SCREEN OSCAR ADVANCED MENU SCREEN SELECTING COMPUTERS SWITCHING TIERED SYSTEMS ASSIGNING UNIQUE NAMES TO COMPUTERS ASSIGNING UNIQUE NAMES TO COMPUTERS (CONTINUED) CHANGING MENU ATTRIBUTES Apex OutLook 140DX/180DX Switch User Guide 36 USING OSCAR CHANGING MENU ATTRIBUTES (CONTINUED) CHANGING STATUS FLAG ATTRIBUTES VALUES AND EFFECTS OF SETTINGS ON FLAG APPEARANCE CHANGING STATUS FLAG ATTRIBUTES (CONTINUED) SCANNING THE COMPUTERS Page SCANNING THE COMPUTERS (CONTINUED) BROADCASTING COMMANDS Page Page Page Page Page Page SECURING SERVER ACCESS (CONTINUED) DISPLAYING VERSION INFORMATION SAVING THE HARDWARE SETTINGS RESETTING THE MOUSE AND KEYBOARD ASSIGNING SPECIFIC DEVICE TYPES CAPTURING THE SCREEN CAPTURING THE SCREEN UPDATING FIRMWARE U PDATING THE F To update firmware: TROUBLESHOOTING Page Page Page Page Page APPENDIX A Apex OutLook 140DX/180DX Switch User Guide 64 Appendix B Electronic emission notices Federal Communications Commission (FCC) Class A Statement Industry Canada Class A emission compliance statement Avis de conformit la rglementation d'Industrie Canada Australia and New Zealand Class A statement Page C Apex OutLook 140DX/180DX Switch User Guide 67 Appendix Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Before installing this product, read the Safety Information on the Apex User Guide CD.