T r o u b l e s h o o t i n g

Apex OutLook 140DX/180DX Switch User Guide

60

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mouse

SYMPTOM

PROBABLE CAUSE

RECOMMENDED SOLUTION

 

 

 

Mouse error

Mouse cable

Check for loose mouse cable

on start-up

problem

connection.

 

 

Check for PS/2 keyboard and mouse

 

 

cable cross-connections.1

 

 

Replace mouse cable.

 

Updated system

Check the internet for the latest

 

software

firmware version of the mouse.

 

Mouse connected

Install Serial-to-PS/2 mouse adapter

 

to serial port on

(Apex part number ELC-11KM).

 

server

 

 

 

 

Mouse

No communication

Reset mouse in OSCAR:2

displays

between mouse

Main>Commands, then type ALT+R.

erratic

and switch

Reset mouse by pressing Reset

behavior

 

 

2

 

 

button on back panel of the switch.

 

 

Check the internet for the latest

 

 

firmware version of the mouse.

 

 

 

Mouse

Mouse not

Reset mouse in OSCAR:2

pointer frozen

initialized

Main>Commands, then type ALT+R.

on display

 

Reset mouse by pressing Reset

 

 

 

 

button on back panel of the switch.2

 

 

Check the internet for the latest

 

 

firmware version of the mouse.

 

 

 

1Some servers require restarting when the keyboard cable is disconnected from the server. For this reason, perform these tests when the server can be restarted.

2Must have performed Snapshot in order for the reset function to work properly.

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Image 60
Apex Digital model 140DX manual Mouse cable Check for loose mouse cable