Apex Digital model 140DX - page 58

Apex OutLook 140DX/180DX Switch User Guide 58

Troubleshooting

SYMPTOM PROBABLE CAUSE RECOMMENDED SOLUTION

Console

keyboard is

not working

or

Cannot start

OSCAR menus

OSCAR Delay Time

in effect

Defective keyboard

Turn off Delay Time:

Setup>Menu

Type 0 secs for Delay Time.

Check to see if the Num Lock, Caps

Lock, and Scroll Lock keys light.

Keyboard

worked, but

then stopped

working with

one server

Keyboard or

keyboard cable

problem

Check for loose console keyboard

cable connection.

Replace interconnecting keyboard

cable.*

Check maximum length of the

keyboard cable (maximum length =

12 feet).

Check maximum length of console

cable extension.

Press the Reset button on the back

panel of the switch, which resets all

keyboards and mice on all servers

(must have performed Snapshot in

order for the reset function to work

properly).

Keyboard

never worked

on one server

Keyboard cable

problem Check for PS/2 keyboard and mouse

cable cross-connections.*

Replace interconnecting keyboard

cable.*

Disconnect and reconnect the

interconnecting keyboard cable.*

Check maximum length of the

interconnecting keyboard cable

(maximum length = 12 feet).

Check maximum length of console

cable extension.

Replace the console keyboard.*

Keyboard

*Some servers require restarting

when the keyboard cable is

disconnected from the server. For

this reason, perform these tests

when the server can be restarted.

Contents

Main Page CONTENTS 3 S Apex OutLook 140DX/180DX Switch User Guide CONTENTS 4 SAFETY (CONTINUED) Pred intalciou tohto produktu si pretajte Informa n brorku o bezpenosti. G ETTING H ELP , S ERVICE , AND I Getting help, service, and information 1 C 2 3 4 5 6 7 CONTENTS (CONTINUED) 1 OVERVIEW P RODUCT O F FEATURES (CONTINUED) 6 Set up the Switch System Before installing this product, read the Safety Information on the Apex User Guide CD. QUICK START Page POWER UP YOUR SWITCH SYSTEM INSTALLATION R ACK I CABLING CABLE LENGTHS USING LOCKING CABLE CONNECTORS DISCONNECTING CABLES CONNECTING CABLES CONNECTING CABLES (CONTINUED) STATEMENT 1 CONNECTING CABLES (CONTINUED) Connecting the Cables STARTING THE SWITCH BOX POWERING UP THE SYSTEM STARTING THE COMPUTERS CONFIGURING THE SWITCH BOX UNATTENDED REBOOT RESETTING THE UNIT MAKING CONNECTIONS UNDER POWER ALTERNATIVE CONFIGURATIONS ALTERNATIVE CONFIGURATIONS (CONTINUED) 5 USING OSCAR LAUNCHING OSCAR OSCAR SELECTION SCREEN OSCAR STATUS PORT SYMBOLS Apex OutLook 140DX/180DX Switch User Guide 29 USING OSCAR C OMMAND S This section describes the key sequences that are used to activate OSCAR functions. OSCAR ADVANCED MENUS SCREEN OSCAR ADVANCED MENU SCREEN SELECTING COMPUTERS SWITCHING TIERED SYSTEMS ASSIGNING UNIQUE NAMES TO COMPUTERS ASSIGNING UNIQUE NAMES TO COMPUTERS (CONTINUED) CHANGING MENU ATTRIBUTES Apex OutLook 140DX/180DX Switch User Guide 36 USING OSCAR CHANGING MENU ATTRIBUTES (CONTINUED) CHANGING STATUS FLAG ATTRIBUTES VALUES AND EFFECTS OF SETTINGS ON FLAG APPEARANCE CHANGING STATUS FLAG ATTRIBUTES (CONTINUED) SCANNING THE COMPUTERS Page SCANNING THE COMPUTERS (CONTINUED) BROADCASTING COMMANDS Page Page Page Page Page Page SECURING SERVER ACCESS (CONTINUED) DISPLAYING VERSION INFORMATION SAVING THE HARDWARE SETTINGS RESETTING THE MOUSE AND KEYBOARD ASSIGNING SPECIFIC DEVICE TYPES CAPTURING THE SCREEN CAPTURING THE SCREEN UPDATING FIRMWARE U PDATING THE F To update firmware: TROUBLESHOOTING Page Page Page Page Page APPENDIX A Apex OutLook 140DX/180DX Switch User Guide 64 Appendix B Electronic emission notices Federal Communications Commission (FCC) Class A Statement Industry Canada Class A emission compliance statement Avis de conformit la rglementation d'Industrie Canada Australia and New Zealand Class A statement Page C Apex OutLook 140DX/180DX Switch User Guide 67 Appendix Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Before installing this product, read the Safety Information on the Apex User Guide CD.