Troubleshooting

Troubleshooting

Contacting the

Factory

Or, what to do when nothing works!

This section contains information to troubleshoot your Apollo GX product when improper operation is observed. The following table lists possible problems you could encounter while operating the unit. Examine the possible causes of the problem and take the action listed to correct the trouble. If you cannot correct the problem, contact your dealer. If your dealer is unavailable, contact the II Morrow factory at the address and phone number listed.

If efforts to resolve the problem fail, contact your dealer or the factory weekdays from 8:00 A.M. until 5:00 P.M. Pacific time for technical assistance. The II Morrow technical service staff will gladly assist you.

Please have the following information ready:￿System configuration (products, antennas, mounting locations, etc.)￿Model No., part number, and serial number￿Software versions￿Description of the problem￿Efforts made to isolate/solve the problem￿Computed Lat/Lon position shown on your Apollo￿Local time, UTC time, and dateII Morrow Inc.Technical Service Department2345 Turner Road S.E.Salem, OR 97302 U.S.A.U.S.A. Toll Free 800-525-6726Canada Toll Free 800-654-3415FAX (503) 364-2138International (503) 391-3411

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