Apple 145 manual How to get help, Apple Computer, Inc Apple Canada, Inc Customer Relations

How to get help

To obtain service in the United States, you can contact either your nearest authorized Apple dealer or Apple Computer directly. If you are in North America, call 800-538-9696 to request the name of an authorized dealer near you. If you are anywhere else, check the local telephone directory.

To contact Apple directly, call 800-SOS-APPL (800-767-2775), Monday through Friday, 8 A.M. to 5 P.M. (Pacific time) to speak to a Technical Support Engineer. If your PowerBook requires service, the Technical Suppport Engineer will arrange for your computer to be picked up at your location, sent to Apple’s centralized repair facility for repair, and returned to you at any location you specify in the United States. Apple has established a centralized repair facility to help you get the best performance from your system.

If you need answers to product questions or information about product updates, your authorized Apple dealer can help you. Apple’s technical support organization backs each dealer and international technical support group with an AppleLink network, a state-of-the-art on-line information service, to ensure prompt and reliable assistance. Apple guarantees parts and warranty labor. (Regulations in each country determine the length of warranty. Some restrictions may apply, depending on the country of original purchase.)

If you cannot return to the authorized Apple dealer from whom you purchased your system, go to the nearest service location. For the location nearest you, write or call one of the following:

Apple Computer, Inc.	Apple Canada, Inc.
Customer Relations	7495 Birchmount Road
20525 Mariani Avenue	Markham, Ontario, L3R 5G2
Cupertino, CA 95014-6299	Canada
USA	(800) 268-7796/7637
(800) 538-9696

For locations in other countries, either call the Apple headquarters in your country or write to the United States address on this page.

Apple also offers service plans. One is the AppleCare Service Agreement (available in the United States, Canada, and Australia only), which extends full warranty coverage up to three years. Your AppleCare contract will be honored at any participating authorized Apple dealer within the country of purchase—an added benefit if you relocate.

You can purchase AppleCare at any time, but you may want to purchase it with your system, or at least before your warranty expires, to avoid an inspection at your own expense.

230 Chapter 14: Travel, Storage, and Service