Embedded Voicemail Installation Guide
Page 18 Embedded Voicemail Installation Guide
15-601067 Issue 4 (25 May 2006) IP Office
Configuring an IP Office for Embedded Voicemail The system configuration for embedded voicemail is common to all the IP Office systems that support
embedded voicemail memory cards.
To configure an IP Office for embedded voicemail:
1. Start IP Office Manager and receive the IP Office configuration.
2. Display the System configuration form.
3. Click the System tab. The Locale setting should match the language for spoken prompts
required from the embedded voicemail. See Languages Supported.
If it is not correct, consult with the customer first. This Locale setting controls many
default aspects of IP Office operation and so should normally already be set to match the
customer's locale.
4. Click the Voicemail tab.
5. From the Voicemail Type list select Embedded Voicemail.
Embedded Voicemail cannot be used with Voicemail Lite or Voicemail Pro. The presence
of a Voicemail Lite or Pro server on the same network may cause Embedded Voicemail to
fail, even when the IP Office system is correctly set to Embedded Voicemail.
6. Set the Maximum Record Time for messages and prompts to the value required by the
customer. The allowable range is 5 to 180 seconds with 120 seconds as default.
7. Click OK.
8. From the View menu select TFTP Log to start the TFTP Log so that you can observe the correct
transfer of prompt files to the memory card.
Note
You can also use IP Office Monitor to monitor embedded voicemail installation. For
information, see Monitoring Embedded Voicemail.
9. Arrange the TFTP Log and Manager windows so that you can see both or at least click between
each rapidly.
10. Click to send the configuration change back to the control unit.
11. Select Immediately or When Free as the Reboot Mode.
12. As soon as possible, click Close and switch to viewing the TFTP Log window. You should see
the following:
a. The configuration file being sent to the control unit, followed by a reboot request.
b. If there are any 4600/5600 Series IP telephones attached to the IP Office, requests for
46XXupgrade.scr and possibly other files
c. Requests for the HoldMusic.wav file may appear. These repeat up to 3 times if no file is
available.
d. The IVMSounds files that contain the Embedded Voicemail prompts being sent.
13. When the transfer of the prompt file is complete, allow at least a further 5 minutes for the prompts
to be transferred from the system memory to the memory card.
14. From an extension on the system, dial *17.
The embedded voicemail should answer and start to give you prompts.