Embedded Voicemail Installation Guide
Remote Access
For this section, we define Remote Mailbox Access as:
∙Accessing a mailbox from an extension that does not match the mailbox number.
∙External caller access to voicemail to collect messages from a mailbox.
∙WARNING
Where remote access is setup for any mailbox, it is strongly recommended that a mailbox access code is set for every user and hunt group.
Using a Short Code
A short code using the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field will trigger remote access.
An example is show below. This short code could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination for a auto attendant option.
Using an Auto Attendant
A short code similar to the example above can be entered as the Destination for one of the auto attendant Normal Transfer key options. See Auto Attendant Remote Access.
Using an Incoming Call Route
The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
Page 40 | Embedded Voicemail Installation Guide |
| IP Office |
