Avaya 15-601067 Auto Attendant Remote Access

Auto Attendant Configuration
Embedded Voicemail Installation Guide Page 33
IP Office 15-601067 Issue 4 (25 May 2006)
Using Short Codes
The Auto Attendant short code feature can be used to connect to a particular auto attendant. The
Telephone Number field takes the form AA: followed by the Auto Attendant service name.
In the example below, dialing *98 would connect the user with the auto attendant named AutoAttend.
Once a short code for a particular auto attendant has been created, callers can be transferred as follows:
1. Place the caller on hold.
2. Dial the auto attendant short code.
3. Hang up.
Auto Attendant Remote Access
A useful function in auto attendants is to let callers access their own voicemail mailbox. This can be
achieved by first creating a short code and using this short code as an auto attendant destination.
1. Start IP Office Manager and receive the Small Office Edition system configuration.
2. For the user or hunt group for which you want to create remote access, open their settings and
on the Voicemail tab ensure that a Voicemail Code has been set. Remote access will not work
without this.
3. Click Shortcode in the left-hand configuration tree panel.
4. Right-click the list of existing short codes and select New.