Avaya 15-601067 manual Upgrading Prompts, Prompt Source and Destination Location

Installing Embedded Voicemail

Upgrading Prompts

For IP Office 3.0 and higher, embedded voicemail memory cards are supplied with the necessary prompt files pre-installed. Previous releases required that the prompts be initially transferred using TFTP from a PC running IP Office Manager.

Therefore the processes below should only be required when upgrading an existing pre-3.0 memory card or when the documentation for future releases indicates that the range of available embedded voicemail prompts has changed.

Prompt Source and Destination Location

All the prompts for embedded voicemail can be found in the LVMSound folder on the IP Office Administrator Applications CD. There are two sets, one for compressed memory cards in the G723 Files folder, and one for uncompressed memory cards in the G711 Files folder. Each set contains a folder for each supported language.

∙IP Office Small Office Edition - Compressed Prompts

The sub-folders in LVMSound/G723 Files should be copied to LVMAIL on the compressed memory card.

∙IP Office 406 V2 - Uncompressed Prompts

The sub-folders in LVMSound/G711 Files should be copied to LVMAIL on the uncompressed memory card.

The following sections cover two methods for copying the prompt folders to the required location. In both cases, following the copying the IP Office system should be restarted. During the restart the new prompt files are scanned and processed by the IP Office system. This can take up to 10 minutes before embedded voicemail restarts with the new prompts. This scanning process is much shorter on subsequent system restarts.

Upgrading Prompts Using a Memory Card Reader

This method uses a third-party memory card reader capable of reading and writing to a Type II Compact Flash memory card. It requires the IP Office to have already been upgraded to IP Office 3.0 and to be restarted.

1.Remove the memory card from the IP Office control unit and if necessary from its PCMCIA carrier.

2.Following the memory card reader manufacturer's instructions, insert the memory card into the memory card reader.

3.Open the additional removable drive available on the PC. The folders should include a folder lvmail. Double-click the lvmail folder to open it.

∙The existing files in this folder include user messages and greetings. Do not delete any existing files. They also include pre-IP Office 3.0 embedded voicemail prompts which should be retained should it be necessary to downgrade the IP Office system.

4.Insert the IP Office 3.0 Administrator Application into the PC's CD drive.

5.When the installation wizard runs, select Cancel.

6.Using Explorer or My Computer, right-click the CD drive icon and select Open to view files on the CD without running the installation wizard.

7.Open the folder LVMSOUND.

8.The next step depends on the IP Office control unit type:

∙For an IP406 V2 control unit, double-click the G711 Files folder to open it.

∙For a Small Office Edition control unit, double-click the G723 Files folder to open it.

Embedded Voicemail Installation Guide	Page 19
IP Office	15-601067 Issue 4 (25 May 2006)