Avaya 15-601067 Cascading Auto Attendants

Auto Attendant Configuration

Embedded Voicemail Installation Guide Page 35

IP Office 15-601067 Issue 4 (25 May 2006)

Cascading Auto Attendants

Using an auto attendant short code, one auto attendant can be accessed from another. For some

customers this may provide added flexibility.

Note that only 4 auto attendant services are supported, and linking auto attendant services may increase

the time callers remain in the services, reducing the number of free voicemail and auto attendant

connections for other callers.

The follow example short code will connect a caller to an auto attendant service named AutoAttend.

Within another auto attendant, the short code *98 could be set as the Destination for a Normal

Transfer.

Contents

Main Page 2 Embedded Voicemail Installation Guide 15-601067 Issue 4 (25 May 2006) IP Office Table Of Contents Page Introduction About this Guide Page IP Office Embedded Voicemail Overview What's New in IP Office 3.0 Embedded Voicemail Mailbox Features Languages Supported Upgrading to IP Office 3.0 Installing Embedded Voicemail Overview Setup Information System Settings User Mailboxes Hunt Group Mailboxes Auto Attendant Setup Time Profiles Menu Actions IP406 V2 Installation 1. Requirements 2. Install the Memory Expansion Card 3. System Configuration Small Office Embedded Voicemail Installation 1. Requirements 2. Checking for Voice Compression Channels 3. Install the Memory Expansion Card 4. System Configuration Configuring an IP Office for Embedded Voicemail Upgrading Prompts Prompt Source and Destination Location Upgrading Prompts Using a Memory Card Reader Upgrading Prompts Using TFTP File Transfer Monitoring Embedded Voicemail Page User Mailbox Configuration User Mailboxes User Mailbox Configuration Hunt Group Mailbox Configuration Hunt Group Mailboxes Hunt Group Mailbox Configuration Message Waiting Indication Hunt Group Mailbox Access Message Waiting Indication Short Code and DSS Key Access Remote Access Page Auto Attendant Configuration Auto Attendant Overview Example Auto Attendant Setup Page Routing Incoming Calls to an Auto Attendant Transferring Calls to an Auto Attendant Using DSS Keys Using Phone Manager Using Short Codes Auto Attendant Remote Access Changing Prompts and Prompt Short Codes Cascading Auto Attendants Page Miscellaneous Short Codes Default Short Codes Adding Custom Short Codes DSS Key Programming Page Remote Access Using a Short Code Using an Auto Attendant Using an Incoming Call Route Backing Up and Restoring Messages Loading Other Files onto the Memory Card Index 0 1 2 4 D E F G H J K L M N O P R S T U V W