Embedded Voicemail Installation Guide Page 25
IP Office 15-601067 Issue 4 (25 May 2006)
Hunt Group Mailboxes
Embedded voicemail creates a mailbox for each hunt group on the IP Office system. Calls are sent to
the mailbox only when each available group member has been rung for the group's set ring time.
The group mailbox can be configured either through the mailbox (refer to the Embedded Voicemail User
Guide) or through the hunt group settings in the IP office Manager. For more information, see Hunt
Group Mailboxes.
Message Waiting Indication
By default there is no message waiting indication to any user for hunt group messages. Users
must be configured individually. For more information, see Hunt Group Message Waiting
Indication
Mailbox Access
By default there is no mailbox access to hunt group mailboxes to collect messages. Users
assigned hunt group message waiting indication may also gain access depending on their phone
type or if using IP Office Phone Manager. Otherwise an access short code must be created for
the hunt group. For more information, see Hunt Group Mailbox Access
Ringback
Embedded voicemail can be set to ring the user whenever they have new messages in a hunt
group mailbox for which they receive message waiting indication. This ringback is triggered the
completion of a call at the user's extension.
Voicemail On/Off
The sending of calls to the group's mailbox can be switched off. Note however that this does not
stop other methods of leaving messages directly in the mailbox.
Access Code
An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter
this code, followed by a # before they can collect messages. The access code can be reset by
the user once they are in the mailbox.
WARNING: Changing Hunt Group Names
Mailboxes are created based on the unique group name within the IP Office configuration. Changing a
group name will associate that group with a new mailbox. If it is necessary to change a group name,
ensure that they have played and deleted all messages first. If a group name is changed without clearing
the original mailbox, it will be necessary to create a short code based on the old group name in order to
access the old mailbox.