Avaya 16-603463 manual

Avaya 1408 and 1416 Telephones -

connected to Integral Enterprise - User

Guide

16-603463

Issue 1.09

January 2010

Contents

Main 2 1408/1416 User Guide January 2010 Page Page Page Page Chapter 1: Introduction Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones Overview of phone buttons and features Avaya 1408 Telephone Avaya 1416 Telephone Page About LEDs Icons in the telephone display Page Chapter 2: Making calls Calling with a destination key Calling a person from the call log Calling a person from the phone book entry Calling a person from a central phone book entry * Calling using the speakerphone Requesting automatic callback Requesting automatic redialing Joining another call (cut-in)* Page Chapter 3: Handling calls Introduction to handling calls Answering a call Answering a call ringing at another phone (pick-up) Putting a call on hold Muting a call Deactivating your telephone display Transferring a call Answering an additional call (second call) Turning second incoming call on or off Referring back during a call (consultation call) Chapter 4: Call diversion Introduction to call diversion Diverting calls Automatic call diversion * Defining automatic call diversion * Diverting calls automatically * Page Chapter 5: Follow-me Switching off follow-me on your own telephone Switching off follow-me on another telephone Chapter 6: Three-party conference Introduction to three-party conference calls Making a conference call Talking with one participant in a conference call Page Chapter 7: Multiple conference * Introduction to multiple conference calls Controller Passive participants Adding a participant to a multiple conference call Adding a participant by referring back Adding a waiting participant to a multiple conference Answering a call in a multiple conference Transferring a multiple conference call as controller Ending the multiple conference call as controller Referring back as passive participant on a multiple conference call Page Page Chapter 8: Managing the call log Call log Viewing the call log Removing an entry from the call log Adding an entry from the call log to the phone book Chapter 9: Managing the phone book Introduction to the phone book Creating a new entry in the phone book Adding an entry from the call log to the phone book Editing an entry in the phone book Page Page Chapter 10: Voicemail System Introduction to voicemail Diverting calls to voicemail Managing voice messages * Deleting all messages Chapter 11: Partners Introduction to partners Setting up partner names Calling partners Answering a call for a partner Assigning partners to another key Hiding partner keys Activating partner beep Assigning partners on the button module* Diverting your calls to a partner Diverting partner calls to your telephone Diverting calls from one partner to another * Diverting partner calls to partners, extended * Setting the deputy key * Adding a partner to a partner group * Removing a partner from a partner group * Restricting partner signaling * Reserving a line as executive line Setting up a connection for a partner Filtering * Dealing the filtering function as an executive * Dealing the filtering function as a secretary * Page Chapter 12: Private User Mobility Private User Mobility * Logging on to the telephone Page Chapter 13: Favorite screen Entering a function into the favorite screen Entering a destination into the favorite screen Deleting a function or a destination from the favorite screen Page Chapter 14: Customizing your telephone Introduction to customizing your telephone Setting parameters for your telephone Turning acoustic signaling on or off Changing the acoustic signaling Setting the ringing tone melody Setting the contrast and the brightness Setting the language Adjusting the setting for handsfree operation Displaying your name and call number on your telephone Setting key beep tones to on or off Displaying time zones * Saving emergency numbers Function and Destination keys Function and destination keys Assigning functions to keys Creating a destination key Assigning a destination from the phone book to a key Changing an existing destination Deleting key assignments Setting up a macro (diversion and pick-up) Relocating the telephone Saving personal data Saving personal data Saving data locally Saving data locally automatically Saving data centrally Allowing/barring central data saving VIP functions Preparing VIP functions Setting up the secretary telephone 2. Making announcements from the executive telephone Setting up the executive telephone Setting up the secretary telephone Using the VIP functions Making anonymous calls Accepting calls automatically (Handsfree answer back) Next steps Turning direct dialing on or off Turning CSTA Answer Call on or off * Page Page Chapter 15: Using the Avaya Menu Introduction to the Avaya menu Managing call charges Introduction to call charges Displaying charges during a call Viewing the charge display Deleting call charges Switching the charge display to units Recording charges for private calls and projects * Locking the telephone Telephone lock Changing the PIN Locking the telephone Unlocking the telephone Setting automatic locking * Managing appointments Appointments (reminders) Appointment message Entering a new appointment Acknowledging an appointment Viewing appointments Deleting an appointment Page Chapter 16: Menus Menu overview Page Menu settings overview Page Page Page Chapter 17: Appendix Remote features Introduction to remote features Calling remote using the system * Changing call diversion remotely * Page Chapter 18: Auxiliary devices Using the button module BM32 Using a headset About operating cordless headsets Page Chapter 19: Appendix Contact Center Requesting help of the supervisor Contact Center buttons CC function Sign on / Sign off Job Code Cancel Wrap-up time Wrap-up time manual Pause Programming of Agent groups Supervisor Assistance Supervisor Emergency Select Agent group Chapter 20: Abbreviations Page Index A B C D E F H I J P R S T U