Turning second incoming call on or off | Avaya 16-603463 specification

Handling calls

Turning second incoming call on or off

If you do not want to answer an additional call (second call) during a call, you can deactivate the second call.

1.Select Second call in the display.

2.Press the OK button.

3.Press the On/Off softkey.

4.Press the Done softkey.

5.To activate the second call again from the Avaya Menu select Settings > Display/ Acoustics > Second call and change the setting with the On/Off softkey.

Referring back during a call (consultation call)

Use this procedure to make a consultation call while on a call.

1.Select new call to ....

2.Press the OK button.

Then your first call is on hold.

3.Enter the call number of the person whom you want to consult.

4.If the second call is not answered, you can return to the first by pressing Drop.

22 1408/1416 User Guide

January 2010

Image 22

Avaya 16-603463 manual Turning second incoming call on or off, Referring back during a call consultation call

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features Introduction Name Description Overview of phone buttons and features About LEDs Function key LEDs Related topics Icons in the telephone displayPartner key LEDs Icon Description About this manual Calling an internal call number Making callsIntroduction to making calls Calling an external call number Calling a person from the phone book entry Calling with a destination keyCalling a person from the call log Press the Phone book / Contacts button Calling using the speakerphone Calling a person from a central phone book entry Requesting automatic callback Requesting automatic redialing Joining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call Handling callsIntroduction to handling calls Answering a call ringing at another phone pick-up Muting a call Putting a call on holdDeactivating your telephone display Answering an additional call second call Transferring a callSelect new call to Turning second incoming call on or off Referring back during a call consultation call Diverting calls Call diversionIntroduction to call diversion Select Divert call Automatic call diversion Defining automatic call diversion Select Start time Diverting calls automaticallySelect Stop time Call diversion 26 1408/1416 User Guide January Preparing follow-me on your own telephone Follow-meIntroduction to follow-me Activating follow-me on another telephone Switching off follow-me on your own telephone Switching off follow-me on another telephone Making a conference call Three-party conferenceIntroduction to three-party conference calls Talking with one participant in a conference call Connecting conference participants with each other Ending the conference call Multiple conference Introduction to multiple conference calls Adding a participant to a multiple conference call Adding a participant by referring back Answering a call in a multiple conference Adding a waiting participant to a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Call log Managing the call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone book Introduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Diverting calls to voicemail Voicemail SystemIntroduction to voicemail Managing voice messages Deleting all messages Select Delete all messages Partners Setting up partner namesIntroduction to partners Assigning partners to another key Calling partnersAnswering a call for a partner Select Long name Select Change Partner position Hiding partner keysSelect Hide/show partner keys Activating partner beep Select Set partner beep Diverting your calls to a partner Assigning partners on the button moduleSelect Assign partner to DSS module Select Partn. div. from my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partner div. to my phone Select Partnerdiv. from/to others Diverting calls from one partner to anotherSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion key Adding a partner to a partner group Setting the deputy keySelect Set deputy key Select Expand partner group Removing a partner from a partner groupSelect Adapt partner group size Select Reduce partner group Select Restrict signaling Off Restricting partner signalingReserving a line as executive line Setting up a connection for a partner Filtering Dealing the filtering function as an executive Dealing the filtering function as a secretary Partners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephone Logging off the telephone Introduction to favorite screen Displaying the favorite screen in the idle modeFavorite screen Select Display/Acoustics Select Favorite screen active Off Entering a function into the favorite screenEntering a destination into the favorite screen Select Set function keys Select Edit destination key Select Set destination keysSelect Press destination key Favorite screen 64 1408/1416 User Guide January Customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Introduction to customizing your telephone Changing the acoustic signaling Select Set acoustics Select Select ringer melody Setting the ringing tone melodyInternal calls External calls VIP calls Partner/Line Adjusting the setting for handsfree operation Setting the contrast and the brightnessSetting the language Select Switch language Setting key beep tones to on or off Displaying your name and call number on your telephone Select Key beep off Displaying time zonesSaving emergency numbers Select Time zones Select Set emergency numbers Function and Destination keysFunction and destination keys Emergency destin. SOS Assigning functions to keys Assigning a destination from the phone book to a key Creating a destination keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entry Set destination keys Set function keys Deleting key assignmentsDelete destination key Delete entry Select Set macro function Setting up a macro diversion and pick-upCall diversion 1 or Call diversion 2 or Call pick-up 1 or Saving personal data Relocating the telephoneSaving personal data Select Save data Saving data locallySaving data locally automatically Select Save data locally Select Save data centrally Saving data centrallyAllowing/barring central data saving Select Save centrally Select Send VIP functions VIP functionsPreparing VIP functions Select Set VIP partner Setting up the secretary telephone Select sent to user Select receive from user off Using the VIP functions Making anonymous calls Select Dial settingsSelect Anonymous Off Select Applications Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Answer Call Turning Csta Answer Call on or off Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Managing call charges Using the Avaya MenuIntroduction to the Avaya menu Introduction to call charges Deleting call charges Switching the charge display to unitsViewing the charge display Select Delete single counter Recording charges for private calls and projects Locking the telephoneTelephone lock Locking the telephone Changing the PINSelect Change PIN Select Telephone locked Setting automatic lockingUnlocking the telephone Select Automatic locking Entering a new appointment Managing appointmentsAppointments reminders Select Appointments Viewing appointments Acknowledging an appointmentDeleting an appointment 96 1408/1416 User Guide January Menu item in basic MenusMenu overview One menu level lower Appointments Charges Lock Menu settings overview Menu item in setting All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Calling remote using the system Appendix Remote featuresIntroduction to remote features Changing call diversion remotely Appendix Remote features Introduction to auxiliary devices Auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets 108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact Center Contact Center buttons Requesting help of the supervisor Cancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone