Auxiliary devices, Button module BM32 | Avaya 16-603463 manual

Chapter 18: Auxiliary devices

Introduction to auxiliary devices

Use the procedures provided in this chapter, if you have a headset or a button module connected to your telephone.

Button module BM32

A BM32 button module provides 32 buttons. You can connect one or two BM32 to your Avaya 1416 telephone. No button module can be connected to the Avaya 1408 telephone.

Your system administrator can assign the buttons according to your preferences. The following options are available to you:

•Call numbers of your partners

•Individual destinations (frequently used call numbers)

•Functions, e.g. door opener, call diversion or hotel functions, etc.

1408/1416 User Guide

January 2010 105

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Avaya 16-603463 manual Auxiliary devices, Introduction to auxiliary devices, Button module BM32

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and features Description Name Overview of phone buttons and features Function key LEDs About LEDs Partner key LEDs Icons in the telephone displayRelated topics Icon Description About this manual Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination keyCalling a person from the phone book entry Press the Phone book / Contacts button Calling a person from a central phone book entry Calling using the speakerphone Requesting automatic redialing Requesting automatic callback Joining another call cut-in Making calls 18 1408/1416 User Guide January Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Putting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Referring back during a call consultation call Turning second incoming call on or off Introduction to call diversion Call diversionDiverting calls Select Divert call Defining automatic call diversion Automatic call diversion Diverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Introduction to follow-me Follow-mePreparing follow-me on your own telephone Activating follow-me on another telephone Switching off follow-me on another telephone Switching off follow-me on your own telephone Introduction to three-party conference calls Three-party conferenceMaking a conference call Talking with one participant in a conference call Ending the conference call Connecting conference participants with each other Introduction to multiple conference calls Multiple conference Adding a participant by referring back Adding a participant to a multiple conference call Adding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Select Transfer conference Ending the multiple conference call as controller 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Adding an entry from the call log to the phone book Removing an entry from the call log Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Introduction to voicemail Voicemail SystemDiverting calls to voicemail Managing voice messages Select Delete all messages Deleting all messages Setting up partner names PartnersIntroduction to partners Answering a call for a partner Calling partnersAssigning partners to another key Select Long name Hiding partner keys Select Change Partner positionSelect Hide/show partner keys Select Set partner beep Activating partner beep Assigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Set/delete partner div … Diverting partner calls to your telephoneSelect Partn. div. from my phone Select Partner div. to my phone Diverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Select CFF partner diversion key Diverting partner calls to partners, extended Setting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Adapt partner group size Removing a partner from a partner groupSelect Expand partner group Select Reduce partner group Restricting partner signaling Select Restrict signaling OffReserving a line as executive line Filtering Setting up a connection for a partner Dealing the filtering function as a secretary Dealing the filtering function as an executive Partners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephone Logging off the telephone Favorite screen Displaying the favorite screen in the idle modeIntroduction to favorite screen Select Display/Acoustics Entering a destination into the favorite screen Entering a function into the favorite screenSelect Favorite screen active Off Select Set function keys Select Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Turning acoustic signaling on or off Setting parameters for your telephoneCustomizing your telephone Introduction to customizing your telephone Select Set acoustics Changing the acoustic signaling Setting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Setting the language Setting the contrast and the brightnessAdjusting the setting for handsfree operation Select Switch language Displaying your name and call number on your telephone Setting key beep tones to on or off Saving emergency numbers Displaying time zonesSelect Key beep off Select Time zones Function and destination keys Function and Destination keysSelect Set emergency numbers Emergency destin. SOS Assigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Select Copy phone book entry Changing an existing destination Deleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Saving data locally automatically Saving data locallySelect Save data Select Save data locally Allowing/barring central data saving Saving data centrallySelect Save data centrally Select Save centrally Preparing VIP functions VIP functionsSelect Send VIP functions Select Set VIP partner Select sent to user Setting up the secretary telephone Select receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Turning direct dialing on or off Accepting calls automatically Handsfree answer backSelect Applications Select Answer Call Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to the Avaya menu Using the Avaya MenuManaging call charges Introduction to call charges Viewing the charge display Switching the charge display to unitsDeleting call charges Select Delete single counter Locking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Unlocking the telephone Setting automatic lockingSelect Telephone locked Select Automatic locking Appointments reminders Managing appointmentsEntering a new appointment Select Appointments Acknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menu overview MenusMenu item in basic One menu level lower Appointments Charges Lock Menu item in setting Menu settings overview All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Introduction to remote features Appendix Remote featuresCalling remote using the system Changing call diversion remotely Appendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 About operating cordless headsets Using a headset 108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact Center Requesting help of the supervisor Contact Center buttons Cancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone