Making calls, Introduction to making calls | Avaya 16-603463

Chapter 2: Making calls

Introduction to making calls

Use the procedures provided in this chapter to make calls from your telephone.

Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number. Both orders are correct. However, if you lift the handset first and then dial the number, you will not be able to correct a dialing error.

Calling an internal call number

1.Enter the desired call number.

2.Lift the handset.

Calling an external call number

1.Enter the external line code, for example 0.

2.Enter the desired call number.

3.Lift the handset.

1408/1416 User Guide

January 2010 13

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Avaya 16-603463 manual Making calls, Introduction to making calls, Calling an internal call number

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and features Description Name Overview of phone buttons and features Function key LEDs About LEDs Partner key LEDs Icons in the telephone displayRelated topics Icon Description About this manual Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination keyCalling a person from the phone book entry Press the Phone book / Contacts button Calling a person from a central phone book entry Calling using the speakerphone Requesting automatic redialing Requesting automatic callback Joining another call cut-in Making calls 18 1408/1416 User Guide January Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Muting a call Putting a call on holdDeactivating your telephone display Answering an additional call second call Transferring a callSelect new call to Referring back during a call consultation call Turning second incoming call on or off Introduction to call diversion Call diversionDiverting calls Select Divert call Defining automatic call diversion Automatic call diversion Select Start time Diverting calls automaticallySelect Stop time Call diversion 26 1408/1416 User Guide January Introduction to follow-me Follow-mePreparing follow-me on your own telephone Activating follow-me on another telephone Switching off follow-me on another telephone Switching off follow-me on your own telephone Introduction to three-party conference calls Three-party conferenceMaking a conference call Talking with one participant in a conference call Ending the conference call Connecting conference participants with each other Introduction to multiple conference calls Multiple conference Adding a participant by referring back Adding a participant to a multiple conference call Answering a call in a multiple conference Adding a waiting participant to a multiple conferenceTransferring a multiple conference call as controller Select Transfer conference Ending the multiple conference call as controller 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Call log Managing the call logViewing the call log Adding an entry from the call log to the phone book Removing an entry from the call log Introduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Introduction to voicemail Voicemail SystemDiverting calls to voicemail Managing voice messages Select Delete all messages Deleting all messages Partners Setting up partner namesIntroduction to partners Answering a call for a partner Calling partnersAssigning partners to another key Select Long name Select Change Partner position Hiding partner keysSelect Hide/show partner keys Select Set partner beep Activating partner beep Diverting your calls to a partner Assigning partners on the button moduleSelect Assign partner to DSS module Select Set/delete partner div … Diverting partner calls to your telephoneSelect Partn. div. from my phone Select Partner div. to my phone Select Partnerdiv. from/to others Diverting calls from one partner to anotherSelect Set partner division Select CFF partner diversion key Diverting partner calls to partners, extended Adding a partner to a partner group Setting the deputy keySelect Set deputy key Select Adapt partner group size Removing a partner from a partner groupSelect Expand partner group Select Reduce partner group Select Restrict signaling Off Restricting partner signalingReserving a line as executive line Filtering Setting up a connection for a partner Dealing the filtering function as a secretary Dealing the filtering function as an executive Partners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephone Logging off the telephone Favorite screen Displaying the favorite screen in the idle modeIntroduction to favorite screen Select Display/Acoustics Entering a destination into the favorite screen Entering a function into the favorite screenSelect Favorite screen active Off Select Set function keys Select Edit destination key Select Set destination keysSelect Press destination key Favorite screen 64 1408/1416 User Guide January Turning acoustic signaling on or off Setting parameters for your telephoneCustomizing your telephone Introduction to customizing your telephone Select Set acoustics Changing the acoustic signaling Select Select ringer melody Setting the ringing tone melodyInternal calls External calls VIP calls Partner/Line Setting the language Setting the contrast and the brightnessAdjusting the setting for handsfree operation Select Switch language Displaying your name and call number on your telephone Setting key beep tones to on or off Saving emergency numbers Displaying time zonesSelect Key beep off Select Time zones Function and destination keys Function and Destination keysSelect Set emergency numbers Emergency destin. SOS Assigning functions to keys Assigning a destination from the phone book to a key Creating a destination keyConfirm Set new destination with OK button Select Copy phone book entry Changing an existing destination Set destination keys Set function keys Deleting key assignmentsDelete destination key Delete entry Select Set macro function Setting up a macro diversion and pick-upCall diversion 1 or Call diversion 2 or Call pick-up 1 or Saving personal data Relocating the telephoneSaving personal data Saving data locally automatically Saving data locallySelect Save data Select Save data locally Allowing/barring central data saving Saving data centrallySelect Save data centrally Select Save centrally Preparing VIP functions VIP functionsSelect Send VIP functions Select Set VIP partner Select sent to user Setting up the secretary telephone Select receive from user off Using the VIP functions Making anonymous calls Select Dial settingsSelect Anonymous Off Turning direct dialing on or off Accepting calls automatically Handsfree answer backSelect Applications Select Answer Call Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to the Avaya menu Using the Avaya MenuManaging call charges Introduction to call charges Viewing the charge display Switching the charge display to unitsDeleting call charges Select Delete single counter Recording charges for private calls and projects Locking the telephoneTelephone lock Locking the telephone Changing the PINSelect Change PIN Unlocking the telephone Setting automatic lockingSelect Telephone locked Select Automatic locking Appointments reminders Managing appointmentsEntering a new appointment Select Appointments Viewing appointments Acknowledging an appointmentDeleting an appointment 96 1408/1416 User Guide January Menu overview MenusMenu item in basic One menu level lower Appointments Charges Lock Menu item in setting Menu settings overview All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Introduction to remote features Appendix Remote featuresCalling remote using the system Changing call diversion remotely Appendix Remote features Introduction to auxiliary devices Auxiliary devicesButton module BM32 Using the button module BM32 About operating cordless headsets Using a headset 108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact Center Requesting help of the supervisor Contact Center buttons Cancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone