Making calls 18 1408/1416 User Guide January | Avaya 16-603463

Making calls

18 1408/1416 User Guide

January 2010

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Avaya 16-603463 manual Making calls 18 1408/1416 User Guide January

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features Introduction Name Description Overview of phone buttons and features About LEDs Function key LEDs Related topics Icons in the telephone displayPartner key LEDs Icon Description About this manual Calling an internal call number Making callsIntroduction to making calls Calling an external call number Calling a person from the phone book entry Calling with a destination keyCalling a person from the call log Press the Phone book / Contacts button Calling using the speakerphone Calling a person from a central phone book entry Requesting automatic callback Requesting automatic redialing Joining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call Handling callsIntroduction to handling calls Answering a call ringing at another phone pick-up Putting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Turning second incoming call on or off Referring back during a call consultation call Diverting calls Call diversionIntroduction to call diversion Select Divert call Automatic call diversion Defining automatic call diversion Diverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Preparing follow-me on your own telephone Follow-meIntroduction to follow-me Activating follow-me on another telephone Switching off follow-me on your own telephone Switching off follow-me on another telephone Making a conference call Three-party conferenceIntroduction to three-party conference calls Talking with one participant in a conference call Connecting conference participants with each other Ending the conference call Multiple conference Introduction to multiple conference calls Adding a participant to a multiple conference call Adding a participant by referring back Adding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone book Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Diverting calls to voicemail Voicemail SystemIntroduction to voicemail Managing voice messages Deleting all messages Select Delete all messages Setting up partner names PartnersIntroduction to partners Assigning partners to another key Calling partnersAnswering a call for a partner Select Long name Hiding partner keys Select Change Partner positionSelect Hide/show partner keys Activating partner beep Select Set partner beep Assigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Partn. div. from my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partner div. to my phone Diverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion key Setting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Expand partner group Removing a partner from a partner groupSelect Adapt partner group size Select Reduce partner group Restricting partner signaling Select Restrict signaling OffReserving a line as executive line Setting up a connection for a partner Filtering Dealing the filtering function as an executive Dealing the filtering function as a secretary Partners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephone Logging off the telephone Introduction to favorite screen Displaying the favorite screen in the idle modeFavorite screen Select Display/Acoustics Select Favorite screen active Off Entering a function into the favorite screenEntering a destination into the favorite screen Select Set function keys Select Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Introduction to customizing your telephone Changing the acoustic signaling Select Set acoustics Setting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Adjusting the setting for handsfree operation Setting the contrast and the brightnessSetting the language Select Switch language Setting key beep tones to on or off Displaying your name and call number on your telephone Select Key beep off Displaying time zonesSaving emergency numbers Select Time zones Select Set emergency numbers Function and Destination keysFunction and destination keys Emergency destin. SOS Assigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entry Deleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Select Save data Saving data locallySaving data locally automatically Select Save data locally Select Save data centrally Saving data centrallyAllowing/barring central data saving Select Save centrally Select Send VIP functions VIP functionsPreparing VIP functions Select Set VIP partner Setting up the secretary telephone Select sent to user Select receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Select Applications Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Answer Call Turning Csta Answer Call on or off Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Managing call charges Using the Avaya MenuIntroduction to the Avaya menu Introduction to call charges Deleting call charges Switching the charge display to unitsViewing the charge display Select Delete single counter Locking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Select Telephone locked Setting automatic lockingUnlocking the telephone Select Automatic locking Entering a new appointment Managing appointmentsAppointments reminders Select Appointments Acknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menu item in basic MenusMenu overview One menu level lower Appointments Charges Lock Menu settings overview Menu item in setting All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Calling remote using the system Appendix Remote featuresIntroduction to remote features Changing call diversion remotely Appendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets 108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact Center Contact Center buttons Requesting help of the supervisor Cancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone