Cancel Wrap-up time | Avaya 16-603463 instruction

Contact Center buttons

off

blinking

on

on

The job code is designed, you can optionally enter a job code.

The job code is mandatory, you have to enter a job code.

Cancel Wrap-up time

Pressing this button you can finish the Wrap-up time. It is activated either automatically by the system or manually by pressing the Wrap-up time manual button (no toggle function).

The LED as well as the display inform you about the Wrap-up time state.

Red LED

off

Green LED

on

Description

when the Wrap-up time is activated — either automatically or manually —, you can finish it.

Wrap-up time manual

This button activates the special state Wrap-up time manual (to lengthen the automatic wrap-up time, if you have the authority). You can deactivate it by pressing the Cancel Wrap- up time button (no toggle function).

The red LED as well as the display inform you about the special state Wrap-up time

manual.

Red LED

on

Green LED

off

Description

The special state Wrap-up time manual is activated.

Pause

This button activates the Pause state. When you press this button next time, an input dialog opens in the display to input the password for the end of the Pause state.

The LED as well as the display inform you whether the Pause state is activated or not.

Red LED

blinking

Green LED

off

Description

when the Pause state is activated.

Programming of Agent groups

This button controls the programming of five agent groups. They are identified by numbers from 001 until 250. Ask your supervisor for which agent groups you shall sign on and which priority you shall specify. To open a dialog for programming in the display during runtime (if you have the authority), press this button, and enter three digits for the appropriate number, followed in the next line by the according priority.

1408/1416 User Guide

January 2010 111

Image 111

Avaya 16-603463 manual Cancel Wrap-up time

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and features Description Name Overview of phone buttons and features Function key LEDs About LEDs Icon Description Icons in the telephone displayPartner key LEDs Related topics About this manual Calling an external call number Making callsIntroduction to making calls Calling an internal call number Press the Phone book / Contacts button Calling with a destination keyCalling a person from the call log Calling a person from the phone book entry Calling a person from a central phone book entry Calling using the speakerphone Requesting automatic redialing Requesting automatic callback Joining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a call Putting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Referring back during a call consultation call Turning second incoming call on or off Select Divert call Call diversionIntroduction to call diversion Diverting calls Defining automatic call diversion Automatic call diversion Diverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Activating follow-me on another telephone Follow-meIntroduction to follow-me Preparing follow-me on your own telephone Switching off follow-me on another telephone Switching off follow-me on your own telephone Talking with one participant in a conference call Three-party conferenceIntroduction to three-party conference calls Making a conference call Ending the conference call Connecting conference participants with each other Introduction to multiple conference calls Multiple conference Adding a participant by referring back Adding a participant to a multiple conference call Adding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Select Transfer conference Ending the multiple conference call as controller 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Adding an entry from the call log to the phone book Removing an entry from the call log Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Managing voice messages Voicemail SystemIntroduction to voicemail Diverting calls to voicemail Select Delete all messages Deleting all messages Setting up partner names PartnersIntroduction to partners Select Long name Calling partnersAnswering a call for a partner Assigning partners to another key Hiding partner keys Select Change Partner positionSelect Hide/show partner keys Select Set partner beep Activating partner beep Assigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Partner div. to my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partn. div. from my phone Diverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Select CFF partner diversion key Diverting partner calls to partners, extended Setting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Reduce partner group Removing a partner from a partner groupSelect Adapt partner group size Select Expand partner group Restricting partner signaling Select Restrict signaling OffReserving a line as executive line Filtering Setting up a connection for a partner Dealing the filtering function as a secretary Dealing the filtering function as an executive Partners 58 1408/1416 User Guide January Logging on to the telephone Select PasswordPrivate User Mobility Private User Mobility Logging off the telephone Select Display/Acoustics Displaying the favorite screen in the idle modeFavorite screen Introduction to favorite screen Select Set function keys Entering a function into the favorite screenEntering a destination into the favorite screen Select Favorite screen active Off Select Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Introduction to customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Customizing your telephone Select Set acoustics Changing the acoustic signaling Setting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Select Switch language Setting the contrast and the brightnessSetting the language Adjusting the setting for handsfree operation Displaying your name and call number on your telephone Setting key beep tones to on or off Select Time zones Displaying time zonesSaving emergency numbers Select Key beep off Emergency destin. SOS Function and Destination keysFunction and destination keys Select Set emergency numbers Assigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Select Copy phone book entry Changing an existing destination Deleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Select Save data locally Saving data locallySaving data locally automatically Select Save data Select Save centrally Saving data centrallyAllowing/barring central data saving Select Save data centrally Select Set VIP partner VIP functionsPreparing VIP functions Select Send VIP functions Select sent to user Setting up the secretary telephone Select receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Select Answer Call Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Applications Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to call charges Using the Avaya MenuIntroduction to the Avaya menu Managing call charges Select Delete single counter Switching the charge display to unitsViewing the charge display Deleting call charges Locking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Select Automatic locking Setting automatic lockingUnlocking the telephone Select Telephone locked Select Appointments Managing appointmentsAppointments reminders Entering a new appointment Acknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January One menu level lower MenusMenu overview Menu item in basic Appointments Charges Lock Menu item in setting Menu settings overview All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Changing call diversion remotely Appendix Remote featuresIntroduction to remote features Calling remote using the system Appendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 About operating cordless headsets Using a headset 108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact Center Requesting help of the supervisor Contact Center buttons Cancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone