Putting a call on hold, Muting a call | Avaya 16-603463 manual

Handling calls

You can also pick up calls by entering a code, if your telephone system is administered for the pick-up function. See your system administrator for more information.

Related topics:

Setting up a macro (diversion and pick-up) on page 76

Putting a call on hold

You can put an active call on hold or an incoming call that you have not yet answered. When you put an incoming call on hold, the ringing tone is turned off, and the call LED continues to flash. Putting an incoming call on hold is useful when you are performing another task, such as editing a phone book entry, that you want to complete before you answer the call.

1.Press Hold button, the active call will be keep on hold and you get a possibility to call another subscriber.

2.Press Drop key to return back to the call or select the call on hold and press OK.

Muting a call

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Deactivating your telephone display

Use this procedure to deactivate the call number of caller in the display. An example of when you might want to do this is if you do not want the name or number of the person with whom you are talking to appear in your telephone display.

1. Press the Display softkey.

20 1408/1416 User Guide

January 2010

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Avaya 16-603463 manual Putting a call on hold, Muting a call, Deactivating your telephone display

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features Introduction Name Description Overview of phone buttons and features About LEDs Function key LEDs Icons in the telephone display Partner key LEDsRelated topics Icon Description About this manual Making calls Introduction to making callsCalling an internal call number Calling an external call number Calling with a destination key Calling a person from the call logCalling a person from the phone book entry Press the Phone book / Contacts button Calling using the speakerphone Calling a person from a central phone book entry Requesting automatic callback Requesting automatic redialing Joining another call cut-in Making calls 18 1408/1416 User Guide January Handling calls Introduction to handling callsAnswering a call Answering a call ringing at another phone pick-up Deactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Turning second incoming call on or off Referring back during a call consultation call Call diversion Introduction to call diversionDiverting calls Select Divert call Automatic call diversion Defining automatic call diversion Select Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Follow-me Introduction to follow-mePreparing follow-me on your own telephone Activating follow-me on another telephone Switching off follow-me on your own telephone Switching off follow-me on another telephone Three-party conference Introduction to three-party conference callsMaking a conference call Talking with one participant in a conference call Connecting conference participants with each other Ending the conference call Multiple conference Introduction to multiple conference calls Adding a participant to a multiple conference call Adding a participant by referring back Transferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Ending the multiple conference call as controller Select Transfer conference 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Removing an entry from the call log Adding an entry from the call log to the phone book Creating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Voicemail System Introduction to voicemailDiverting calls to voicemail Managing voice messages Deleting all messages Select Delete all messages Introduction to partners Setting up partner namesPartners Calling partners Answering a call for a partnerAssigning partners to another key Select Long name Select Hide/show partner keys Hiding partner keysSelect Change Partner position Activating partner beep Select Set partner beep Select Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Diverting partner calls to your telephone Select Set/delete partner div …Select Partn. div. from my phone Select Partner div. to my phone Select Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Diverting partner calls to partners, extended Select CFF partner diversion key Select Set deputy key Setting the deputy keyAdding a partner to a partner group Removing a partner from a partner group Select Adapt partner group sizeSelect Expand partner group Select Reduce partner group Reserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Setting up a connection for a partner Filtering Dealing the filtering function as an executive Dealing the filtering function as a secretary Partners 58 1408/1416 User Guide January Select Password Private User MobilityPrivate User Mobility Logging on to the telephone Logging off the telephone Displaying the favorite screen in the idle mode Favorite screenIntroduction to favorite screen Select Display/Acoustics Entering a function into the favorite screen Entering a destination into the favorite screenSelect Favorite screen active Off Select Set function keys Select Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Setting parameters for your telephone Turning acoustic signaling on or offCustomizing your telephone Introduction to customizing your telephone Changing the acoustic signaling Select Set acoustics Internal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Setting the contrast and the brightness Setting the languageAdjusting the setting for handsfree operation Select Switch language Setting key beep tones to on or off Displaying your name and call number on your telephone Displaying time zones Saving emergency numbersSelect Key beep off Select Time zones Function and Destination keys Function and destination keysSelect Set emergency numbers Emergency destin. SOS Assigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Changing an existing destination Select Copy phone book entry Delete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Saving data locally Saving data locally automaticallySelect Save data Select Save data locally Saving data centrally Allowing/barring central data savingSelect Save data centrally Select Save centrally VIP functions Preparing VIP functionsSelect Send VIP functions Select Set VIP partner Setting up the secretary telephone Select sent to user Select receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Accepting calls automatically Handsfree answer back Turning direct dialing on or offSelect Applications Select Answer Call Turning Csta Answer Call on or off Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Using the Avaya Menu Introduction to the Avaya menuManaging call charges Introduction to call charges Switching the charge display to units Viewing the charge displayDeleting call charges Select Delete single counter Telephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Setting automatic locking Unlocking the telephoneSelect Telephone locked Select Automatic locking Managing appointments Appointments remindersEntering a new appointment Select Appointments Deleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January Menus Menu overviewMenu item in basic One menu level lower Appointments Charges Lock Menu settings overview Menu item in setting All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Appendix Remote features Introduction to remote featuresCalling remote using the system Changing call diversion remotely Appendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 Using a headset About operating cordless headsets 108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact Center Contact Center buttons Requesting help of the supervisor Cancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone