About this manual | Avaya 16-603463 specification

Introduction

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Description

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About this manual

Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator.

All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide.

12 1408/1416 User Guide

January 2010

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Avaya 16-603463 About this manual

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features Introduction Name Description Overview of phone buttons and features About LEDs Function key LEDs Icons in the telephone display Partner key LEDsRelated topics Icon Description About this manual Making calls Introduction to making callsCalling an internal call number Calling an external call number Calling with a destination key Calling a person from the call logCalling a person from the phone book entry Press the Phone book / Contacts button Calling using the speakerphone Calling a person from a central phone book entry Requesting automatic callback Requesting automatic redialing Joining another call cut-in Making calls 18 1408/1416 User Guide January Handling calls Introduction to handling callsAnswering a call Answering a call ringing at another phone pick-up Putting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Turning second incoming call on or off Referring back during a call consultation call Call diversion Introduction to call diversionDiverting calls Select Divert call Automatic call diversion Defining automatic call diversion Diverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Follow-me Introduction to follow-mePreparing follow-me on your own telephone Activating follow-me on another telephone Switching off follow-me on your own telephone Switching off follow-me on another telephone Three-party conference Introduction to three-party conference callsMaking a conference call Talking with one participant in a conference call Connecting conference participants with each other Ending the conference call Multiple conference Introduction to multiple conference calls Adding a participant to a multiple conference call Adding a participant by referring back Adding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone book Managing the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Voicemail System Introduction to voicemailDiverting calls to voicemail Managing voice messages Deleting all messages Select Delete all messages Setting up partner names PartnersIntroduction to partners Calling partners Answering a call for a partnerAssigning partners to another key Select Long name Hiding partner keys Select Change Partner positionSelect Hide/show partner keys Activating partner beep Select Set partner beep Assigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Diverting partner calls to your telephone Select Set/delete partner div …Select Partn. div. from my phone Select Partner div. to my phone Diverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion key Setting the deputy key Adding a partner to a partner groupSelect Set deputy key Removing a partner from a partner group Select Adapt partner group sizeSelect Expand partner group Select Reduce partner group Restricting partner signaling Select Restrict signaling OffReserving a line as executive line Setting up a connection for a partner Filtering Dealing the filtering function as an executive Dealing the filtering function as a secretary Partners 58 1408/1416 User Guide January Select Password Private User MobilityPrivate User Mobility Logging on to the telephone Logging off the telephone Displaying the favorite screen in the idle mode Favorite screenIntroduction to favorite screen Select Display/Acoustics Entering a function into the favorite screen Entering a destination into the favorite screenSelect Favorite screen active Off Select Set function keys Select Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Setting parameters for your telephone Turning acoustic signaling on or offCustomizing your telephone Introduction to customizing your telephone Changing the acoustic signaling Select Set acoustics Setting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Setting the contrast and the brightness Setting the languageAdjusting the setting for handsfree operation Select Switch language Setting key beep tones to on or off Displaying your name and call number on your telephone Displaying time zones Saving emergency numbersSelect Key beep off Select Time zones Function and Destination keys Function and destination keysSelect Set emergency numbers Emergency destin. SOS Assigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entry Deleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Saving data locally Saving data locally automaticallySelect Save data Select Save data locally Saving data centrally Allowing/barring central data savingSelect Save data centrally Select Save centrally VIP functions Preparing VIP functionsSelect Send VIP functions Select Set VIP partner Setting up the secretary telephone Select sent to user Select receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Accepting calls automatically Handsfree answer back Turning direct dialing on or offSelect Applications Select Answer Call Turning Csta Answer Call on or off Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Using the Avaya Menu Introduction to the Avaya menuManaging call charges Introduction to call charges Switching the charge display to units Viewing the charge displayDeleting call charges Select Delete single counter Locking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Setting automatic locking Unlocking the telephoneSelect Telephone locked Select Automatic locking Managing appointments Appointments remindersEntering a new appointment Select Appointments Acknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menus Menu overviewMenu item in basic One menu level lower Appointments Charges Lock Menu settings overview Menu item in setting All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Appendix Remote features Introduction to remote featuresCalling remote using the system Changing call diversion remotely Appendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets 108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact Center Contact Center buttons Requesting help of the supervisor Cancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone