Using the Avaya Menu, Managing call charges | Avaya 16-603463

Chapter 15: Using the Avaya Menu

Introduction to the Avaya menu

This chapter provides the procedures to manage call charges, lock your telephone, manage your appointments, and customize your telephone. These procedures are performed using options provided in the Avaya menu.

Managing call charges

Introduction to call charges

All call charges incurred since the last reset are stored and totaled in your telephone system. You can view the charges for your last four calls and delete the charges shown in the display.

You can also have the current charges displayed during a call in units or in currency.

Furthermore, your system also record and account for the call charges for single projects or private calls separately.

Displaying charges during a call

1.Press the Avaya Menu button.

2.Select Charges.

3.Press the OK button.

4.Select Charges (off).

5.Press the Change softkey.

The charges will appear in the top line of the display while on a call.

1408/1416 User Guide

January 2010 89

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Avaya 16-603463 Using the Avaya Menu, Introduction to the Avaya menu, Managing call charges, Introduction to call charges

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and features Description Name Overview of phone buttons and features Function key LEDs About LEDs Partner key LEDs Icons in the telephone displayRelated topics Icon Description About this manual Introduction to making calls Making callsCalling an internal call number Calling an external call number Calling a person from the call log Calling with a destination keyCalling a person from the phone book entry Press the Phone book / Contacts button Calling a person from a central phone book entry Calling using the speakerphone Requesting automatic redialing Requesting automatic callback Joining another call cut-in Making calls 18 1408/1416 User Guide January Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-up Deactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Referring back during a call consultation call Turning second incoming call on or off Introduction to call diversion Call diversionDiverting calls Select Divert call Defining automatic call diversion Automatic call diversion Select Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Introduction to follow-me Follow-mePreparing follow-me on your own telephone Activating follow-me on another telephone Switching off follow-me on another telephone Switching off follow-me on your own telephone Introduction to three-party conference calls Three-party conferenceMaking a conference call Talking with one participant in a conference call Ending the conference call Connecting conference participants with each other Introduction to multiple conference calls Multiple conference Adding a participant by referring back Adding a participant to a multiple conference call Transferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Select Transfer conference Ending the multiple conference call as controller 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Adding an entry from the call log to the phone book Removing an entry from the call log Creating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Introduction to voicemail Voicemail SystemDiverting calls to voicemail Managing voice messages Select Delete all messages Deleting all messages Introduction to partners Setting up partner namesPartners Answering a call for a partner Calling partnersAssigning partners to another key Select Long name Select Hide/show partner keys Hiding partner keysSelect Change Partner position Select Set partner beep Activating partner beep Select Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Select Set/delete partner div … Diverting partner calls to your telephoneSelect Partn. div. from my phone Select Partner div. to my phone Select Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Select CFF partner diversion key Diverting partner calls to partners, extended Select Set deputy key Setting the deputy keyAdding a partner to a partner group Select Adapt partner group size Removing a partner from a partner groupSelect Expand partner group Select Reduce partner group Reserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Filtering Setting up a connection for a partner Dealing the filtering function as a secretary Dealing the filtering function as an executive Partners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephone Logging off the telephone Favorite screen Displaying the favorite screen in the idle modeIntroduction to favorite screen Select Display/Acoustics Entering a destination into the favorite screen Entering a function into the favorite screenSelect Favorite screen active Off Select Set function keys Select Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Turning acoustic signaling on or off Setting parameters for your telephoneCustomizing your telephone Introduction to customizing your telephone Select Set acoustics Changing the acoustic signaling Internal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Setting the language Setting the contrast and the brightnessAdjusting the setting for handsfree operation Select Switch language Displaying your name and call number on your telephone Setting key beep tones to on or off Saving emergency numbers Displaying time zonesSelect Key beep off Select Time zones Function and destination keys Function and Destination keysSelect Set emergency numbers Emergency destin. SOS Assigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Select Copy phone book entry Changing an existing destination Delete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Saving data locally automatically Saving data locallySelect Save data Select Save data locally Allowing/barring central data saving Saving data centrallySelect Save data centrally Select Save centrally Preparing VIP functions VIP functionsSelect Send VIP functions Select Set VIP partner Select sent to user Setting up the secretary telephone Select receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Turning direct dialing on or off Accepting calls automatically Handsfree answer backSelect Applications Select Answer Call Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to the Avaya menu Using the Avaya MenuManaging call charges Introduction to call charges Viewing the charge display Switching the charge display to unitsDeleting call charges Select Delete single counter Telephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Unlocking the telephone Setting automatic lockingSelect Telephone locked Select Automatic locking Appointments reminders Managing appointmentsEntering a new appointment Select Appointments Deleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January Menu overview MenusMenu item in basic One menu level lower Appointments Charges Lock Menu item in setting Menu settings overview All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Introduction to remote features Appendix Remote featuresCalling remote using the system Changing call diversion remotely Appendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 About operating cordless headsets Using a headset 108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact Center Requesting help of the supervisor Contact Center buttons Cancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone