Using a headset | Avaya 16-603463 specification

Using a headset

Using a headset

You can connect a headset to your telephone. Before you can use a cordless convenient headset you must activate it.

Caution:

Prevent damage to your hearing! If you use a headset continually, loud sounds in the earphone can, over a long period of time, lead to hearing damage. Therefore, always reduce the volume during loud conversations to a pleasant level (use the — Volume button).

1.To make a call, enter the call number and press the Headset button.

2.To answer a call, press the Headset button.

3.If you are on a headset call and somebody shall overhear it, he or she can lift the handset.

Using the handset somebody can listen, but not talk.

4.To continue a headset call using the handset, lift the handset and press the Headset button.

You continue the conversation with the handset as usual.

5.To continue a handset call using the headset, take the headset and press the Headset button.

You now talk via the headset. The button's LED lights up.

6.If you are on a handset call and somebody shall overhear it, take the headset and press the Headset button, give him or her the handset.

7.To end a headset call and disconnect, press the Headset button and replace the handset if necessary.

8.To switch on monitoring, press the Speaker button. The button's LED lights up.

Note:

Even if you have activated "direct dialling" or "answer call" via headset this will not be supported with usual wireless headsets. Please ask your administrator.

About operating cordless headsets

Operating a cordless headset is different from operating a corded one:

1408/1416 User Guide

January 2010 107

Image 107

Avaya 16-603463 manual Using a headset, About operating cordless headsets

Contents

Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and features Description Name Overview of phone buttons and features Function key LEDs About LEDs Icon Description Icons in the telephone displayPartner key LEDs Related topics About this manual Calling an external call number Making callsIntroduction to making calls Calling an internal call number Press the Phone book / Contacts button Calling with a destination keyCalling a person from the call log Calling a person from the phone book entry Calling a person from a central phone book entry Calling using the speakerphone Requesting automatic redialing Requesting automatic callback Joining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a call Deactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Referring back during a call consultation call Turning second incoming call on or off Select Divert call Call diversionIntroduction to call diversion Diverting calls Defining automatic call diversion Automatic call diversion Select Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Activating follow-me on another telephone Follow-meIntroduction to follow-me Preparing follow-me on your own telephone Switching off follow-me on another telephone Switching off follow-me on your own telephone Talking with one participant in a conference call Three-party conferenceIntroduction to three-party conference calls Making a conference call Ending the conference call Connecting conference participants with each other Introduction to multiple conference calls Multiple conference Adding a participant by referring back Adding a participant to a multiple conference call Transferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Select Transfer conference Ending the multiple conference call as controller 1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Adding an entry from the call log to the phone book Removing an entry from the call log Creating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Managing voice messages Voicemail SystemIntroduction to voicemail Diverting calls to voicemail Select Delete all messages Deleting all messages Introduction to partners Setting up partner namesPartners Select Long name Calling partnersAnswering a call for a partner Assigning partners to another key Select Hide/show partner keys Hiding partner keysSelect Change Partner position Select Set partner beep Activating partner beep Select Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Select Partner div. to my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partn. div. from my phone Select Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Select CFF partner diversion key Diverting partner calls to partners, extended Select Set deputy key Setting the deputy keyAdding a partner to a partner group Select Reduce partner group Removing a partner from a partner groupSelect Adapt partner group size Select Expand partner group Reserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Filtering Setting up a connection for a partner Dealing the filtering function as a secretary Dealing the filtering function as an executive Partners 58 1408/1416 User Guide January Logging on to the telephone Select PasswordPrivate User Mobility Private User Mobility Logging off the telephone Select Display/Acoustics Displaying the favorite screen in the idle modeFavorite screen Introduction to favorite screen Select Set function keys Entering a function into the favorite screenEntering a destination into the favorite screen Select Favorite screen active Off Select Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Introduction to customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Customizing your telephone Select Set acoustics Changing the acoustic signaling Internal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Select Switch language Setting the contrast and the brightnessSetting the language Adjusting the setting for handsfree operation Displaying your name and call number on your telephone Setting key beep tones to on or off Select Time zones Displaying time zonesSaving emergency numbers Select Key beep off Emergency destin. SOS Function and Destination keysFunction and destination keys Select Set emergency numbers Assigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Select Copy phone book entry Changing an existing destination Delete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Select Save data locally Saving data locallySaving data locally automatically Select Save data Select Save centrally Saving data centrallyAllowing/barring central data saving Select Save data centrally Select Set VIP partner VIP functionsPreparing VIP functions Select Send VIP functions Select sent to user Setting up the secretary telephone Select receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Select Answer Call Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Applications Select Answer Call Select Csta Answer Call Turning Csta Answer Call on or off Turning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to call charges Using the Avaya MenuIntroduction to the Avaya menu Managing call charges Select Delete single counter Switching the charge display to unitsViewing the charge display Deleting call charges Telephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Select Automatic locking Setting automatic lockingUnlocking the telephone Select Telephone locked Select Appointments Managing appointmentsAppointments reminders Entering a new appointment Deleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January One menu level lower MenusMenu overview Menu item in basic Appointments Charges Lock Menu item in setting Menu settings overview All possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Changing call diversion remotely Appendix Remote featuresIntroduction to remote features Calling remote using the system Appendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 About operating cordless headsets Using a headset 108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact Center Requesting help of the supervisor Contact Center buttons Cancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP Abbreviations Abbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone