Avaya 3.0.0 Call Handling

12 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006

2. To hang up, perform one of the following actions:

●return the handset to its cradle.

●press the Speaker ( ) button.

●press the Headset ( ) button.

To ignore an incoming call

●Select the Ignore softkey while the telephone is ringing.

The telephone immediately stops ringing. If call-forwarding has been defined (see Call

Forwarding on page 16), the call is handled accordingly.

Call Handling

Putting a Call on Hold

You can put a call on hold to temporarily remove yourself from the call. While the active call is

on hold, you can make outgoing calls or answer incoming calls.

To put a single call on hold

●Press the Hold ( ) button. You can replace the handset without losing the call.

To retrieve a held call

●To take the call off hold, perform one of the following actions:

●Pick up the handset and press the Hold ( ) button.

●For hands-free operation, press the Line/Feature ( ) button associated with the held

line or press the Hold ( ) button.

●If you are using a headset, press the Hold ( ) button.

There may be a slight delay before the call becomes active again.

To put an active call on hold while you place a new call

You can hold an active call while you place a call to another party.

1. Press the Hold ( ) button.

2. Press a Line/Feature ( ) button. Place and conclude the new call.

3. Retrieve the held call.

Contents

Main Page Contents Page Customizing Your Quick Edition IP Telephone Introducing Your Telephone Accessing Telephone Applications and Options 6 Displaying the User Options Menu Accessing user options when password protection is enabled Accessing user options when password protection is disabled Setting Password Options To change your password Viewing and Modifying User Preferences Adjusting the Volume Muting the Active Microphone To activate and deactivate muting while on a call Viewing and Changing the User Language To view the language settings To change the user language Choosing a Personalized Ringer Tone To select a ringer tone Setting the Contrast Level of the Display To adjust the contrast level of the display Telephone Accessories 10 Making and Answering Calls Making Calls To make calls manually To make a call using a speed dial To make a call from the list of call logs Receiving Calls To answer an incoming call 12 To ignore an incoming call Call Handling Putting a Call on Hold To put a single call on hold To retrieve a held call To put an active call on hold while you place a new call Transferring Calls To transfer a call and speaking to the receiving party To transfer a call without speaking to the receiving party Parking and Retrieving Calls 14 To park a call To retrieve a parked call from the telephone that was used to park the call To retrieve a parked call from any other telephone Conference Calls To create a conference call between three parties To drop a single party from the conference call To place one of the participants on hold 16 Call Forwarding To forward all calls to voicemail To forward unanswered calls to voicemail To forward calls to a directory number To forward calls to an external number To disable call forwarding To change the number of rings before forwarding 18 Zero-Redirect To specify a redirect number To disable zero redirect To enable zero redirect Using Call Logs To viewing call log entries 20 To edit a Call Log number before you dial the number To delete a single entry To clear lists, all call logs, and/or reset the counter Using Voice Mail 22 Retrieving Voicemail Messages To play a voicemail message To monitor incoming voicemail messages To listen to a voicemail message while the message is being recorded To access your voicemail using any telephone Recording and Managing Personalized Voicemail Greetings To record your name 24 To record a personalized greeting To delete a personalized greeting Using Other Features Corporate and Personal Directories To view corporate and personal directory entries To change your name in the Corporate directory 26 Adding an Entry to Your Personal Directory To add an entry manually To copy an entry from the corporate directory To copy an entry from the call log To copy an entry from a voicemail record To edit an entry in your personal directory 28 To delete an entry from your personal directory Do Not Disturb To enable or disable DND Paging To broadcast an announcement to a paging zone Speed Dial To add a speed dial entry manually 30 To copy an entry from the corporate directory To copy an entry from the call log To copy an entry from a voicemail record To edit a speed dial entry Registration Information for Optional Features To view registration information for special features using a telephone 32 Email Notification of Voicemail Teleworker Application To view optional features registration information using a telephone Web-based System Administration Appendix A: Options Menus Telephone Options Table1: Telephone Options - Telephone User Option Menu Appendix A: Options Menus Table2: Telephone Options - Web Interface Menu System Options Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006 35 System Options Table3: System Options - Telephone Menu Appendix A: Options Menus Table4: System Options - Web Interface Menu Index A B C D O P R S T W Z