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Avaya 3.0.0 Transferring Calls , Parking and Retrieving Calls

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Call Handling

Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006 13

To put an active call on hold while you answer a second call

If someone calls you while you are engaged in a call, you will be alerted to the call by the

Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in

the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while

you answer the incoming call.

1. When information about an incoming call appears in the display, select the Line/Feature

( ) button that corresponds to the incoming call.

The active call is automatically put on hold. The display shows an associated HELD

softkey on the right side of the display.

2. Conduct and conclude the new call.

3. To retrieve the held call, select the HELD softkey that corresponds to the held line.

Transferring Calls

Tip:

Tip: You can transfer all incoming calls to another telephone automatically by defining

call-forwarding rules. For more information, see Call Forwarding on page 16.

To transfer a call and speaking to the receiving party

1. With the calling party on the line, press the Transfer ( ) button.

2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the

number from a directory.

3. After the dialed party answers your call, announce the caller.

4. When you are ready to transfer the call, press the Transfer ( ) button.

5. Select the Ok softkey.

To transfer a call without speaking to the receiving party

1. With the calling party on the line, press the Transfer ( ) button.

2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the

number from a directory.

3. When you hear the telephone at the far end begin to ring, hang up.

Parking and Retrieving Calls

The Call Park-Retrieve feature lets you “park” a call that can then be retrieved from any other

Quick Edition IP telephone in the one-X Quick Edition network.

Contents

Main Page Contents Page Customizing Your Quick Edition IP Telephone Introducing Your Telephone Accessing Telephone Applications and Options 6 Displaying the User Options Menu Accessing user options when password protection is enabled Accessing user options when password protection is disabled Setting Password Options To change your password Viewing and Modifying User Preferences Adjusting the Volume Muting the Active Microphone To activate and deactivate muting while on a call Viewing and Changing the User Language To view the language settings To change the user language Choosing a Personalized Ringer Tone To select a ringer tone Setting the Contrast Level of the Display To adjust the contrast level of the display Telephone Accessories 10 Making and Answering Calls Making Calls To make calls manually To make a call using a speed dial To make a call from the list of call logs Receiving Calls To answer an incoming call 12 To ignore an incoming call Call Handling Putting a Call on Hold To put a single call on hold To retrieve a held call To put an active call on hold while you place a new call Transferring Calls To transfer a call and speaking to the receiving party To transfer a call without speaking to the receiving party Parking and Retrieving Calls 14 To park a call To retrieve a parked call from the telephone that was used to park the call To retrieve a parked call from any other telephone Conference Calls To create a conference call between three parties To drop a single party from the conference call To place one of the participants on hold 16 Call Forwarding To forward all calls to voicemail To forward unanswered calls to voicemail To forward calls to a directory number To forward calls to an external number To disable call forwarding To change the number of rings before forwarding 18 Zero-Redirect To specify a redirect number To disable zero redirect To enable zero redirect Using Call Logs To viewing call log entries 20 To edit a Call Log number before you dial the number To delete a single entry To clear lists, all call logs, and/or reset the counter Using Voice Mail 22 Retrieving Voicemail Messages To play a voicemail message To monitor incoming voicemail messages To listen to a voicemail message while the message is being recorded To access your voicemail using any telephone Recording and Managing Personalized Voicemail Greetings To record your name 24 To record a personalized greeting To delete a personalized greeting Using Other Features Corporate and Personal Directories To view corporate and personal directory entries To change your name in the Corporate directory 26 Adding an Entry to Your Personal Directory To add an entry manually To copy an entry from the corporate directory To copy an entry from the call log To copy an entry from a voicemail record To edit an entry in your personal directory 28 To delete an entry from your personal directory Do Not Disturb To enable or disable DND Paging To broadcast an announcement to a paging zone Speed Dial To add a speed dial entry manually 30 To copy an entry from the corporate directory To copy an entry from the call log To copy an entry from a voicemail record To edit a speed dial entry Registration Information for Optional Features To view registration information for special features using a telephone 32 Email Notification of Voicemail Teleworker Application To view optional features registration information using a telephone Web-based System Administration Appendix A: Options Menus Telephone Options Table1: Telephone Options - Telephone User Option Menu Appendix A: Options Menus Table2: Telephone Options - Web Interface Menu System Options Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006 35 System Options Table3: System Options - Telephone Menu Appendix A: Options Menus Table4: System Options - Web Interface Menu Index A B C D O P R S T W Z